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I tried Figma and do not want to continue a subscription. However, in the admin area, the plan is saying “free”, but I was charged $20. Because it is “free”, I cannot cancel myself. But, it is not actually free, hence the charge. To be clear, I want to unsubscribe and cancel, delete. I did not create anything, the trial didn’t work. Help me cancel. The “help” community suggested posting here (seems odd)

Hi, I am currently stuck in the loop of triggering new verification emails but I am not able to receive any emails from Figma. I reached out to Figma Support and tried all of the troubleshooting techniques, nothing has worked. Is there a way for me to get support? Thank you for your time in advance.

Hello,I’m trying to renew my Figma account, but I’m getting the message “Verification limit exceeded.”I am a student at Cégep de Sainte-Foy in the Techniques d’intégration multimédia – Web et Apps program: https://www.csfoy.ca/programmes/tous-les-programmes/programmes-techniques/techniques-dintegration-m…I have been using Figma for one year.I have already sent all my documents to education@figma.com, including my student card and my schedule.I have written to shareID and they send me this: We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.  Could you please help me or tell me what I should do to unlock my account?Thank you.

I’m currently on an Edu plan and I’m trying to share a Figma Make to other students, something which previously worked before. Right now when I try to share, it prompts me to get a Full Seat. I read that on an Edu plan I can share 1 figma make without a Full Seat, but it is not working out. I deleted all other Figma Makes so I don’t have any other shared or published. I was on a Professional plan last month but I did not need it anymore. Other students can share Makes with me on their Edu plan, please help me out.

I am not at all able to see figma make option in my design system eventhoug it is published and i have credit for figma make. I tried to create new design system to make sure my existing DS may have some blocker but even in new file it’s not working any soultion on this?  

⏺ figma - get_design_context (MCP)(fileKey: "lAw3JcIci9XZAvmZo0jrbI", nodeId: "1:7014", clientLanguages:                                  "javascript,typescript", clientFrameworks: "react")  ⎿  Error: MCP error -32002: You've hit your rate limit. For more information, please refer to      https://developers.figma.com/docs/figma-mcp-server/plans-access-and-permissionsI have my own project as a copy I get all the time rate limit!!!!!!!!!!!! also I am paying and it should be 15 per minute its not please contact me urgently

Hello Figma Support Team,I am writing to report an urgent issue regarding missing files in my Figma account.I have noticed today that at least three files appear to be missing, even though I am certain that I have not deleted any files in the past three months. The missing files include projects or files named: G7 P6 / I3 Projects There is also a possibility that additional files may be missing, but these are the ones I have clearly identified so far.I have already checked: All Teams and Projects Drafts Deleted files Account login consistency Unfortunately, I am still unable to locate these files.These files are extremely important for my university coursework and upcoming exams, and I urgently need access to them. I am concerned that this may be a system-related issue or an unintended file removal not initiated by me.I would greatly appreciate it if your team could help investigate this issue and assist in recovering the missing files as soon as possible.Please let me know i

I created a design portfolio using Figma Slides last May and need to find which Figma account contains the original editable file as I cannot locate it in any of the Figma accounts I thought I used. Are you able to help me?I have the presentation of the design portfolio that I can send through (but because this has personal and confidential information I’d like to get private support from a customer support representative please)Cheers,Mez

Hi, I was previously using the Figma Education Plan. After Figma updated its verification process, I noticed that China is no longer listed as an available location. I’m an international student currently studying in China — could someone please help me resolve this issue?

I am having this problem for a long while now. I can’t add libraries to a design file.This works on older design files but not on the current.Currently, I am using a workaround - adding what I need to an old design file and copying it over to the new one. This sucks though. When clicking on “add to file” in the picture. It won't do it and this error shows up: If you are looking into my account. A working example is the “landscape” design file.And one where it doesn’t work is “SnapIT”Thanks!

I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan. When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID a few times but they just get back to me with“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”Maybe I am missing these ID’s as they mentioned that on my side of the request, but I don’t know what these mean.

Good afternoon, We have 3 seats in our Pro licence. After removing a seat to one of our users, I'm trying to add a new address mail with the 'Invite users’ feature in People management.As soon as I click on Invite user, an endless spinner appears.The same kind of issue happens when using the Share feature. This happens in both browser (Chrome and Edge) and desktop app.  I encounter the issue yesterday and today after restarting my computer  You will find below videos for both issues 

I had a joint project with some amazing uni students who had since gratuated and no longer have access to the address the project is under (so I cant email them and have no more contact). I have the url but i dont know how to access, there was a lot of work I just dont know how to recreate

We created this app UI and it was all ok when we passed it to the de team. Few days later we find our design with some sort of mask in the background.Nothing has been added and I figured it’s created by “Background Blur” effect. When I switch off, it goes back to normal. But if it’s even “1” it creates this weird circular shape. And only if there is this gradient in the background.To fix it, I had to manually delete the gradient in the background and just create a new one. But we have tons of gradients and a light version as well that has the same issue. Is there an easier way to correct that?  

I am using the updated auto layout grid function to create a table component. I have noticed that when I put my table into a frame, I am no longer able to drag to select the cells within the grid. If I move the table outside of a frame or place it into a section, the drag to select begins to work again. Appreciate any help in getting this resolved. 

It’s been a few days that the “T” shortcut, when used over a rectangle or any other shape shortcuts to “Text on path” which creates a frustrating UX to anyone who uses shapes or backgrounds to delineate their design files.Please get rid of it or make it smarter—it makes no sense to want to throw a text onto a rectangle that is 5-6x the size of any of the mockups in a working file. Add some additional “CTRL” or “CMD” to access text on file please—it’s absurd for such a niche feature to takeover regular text insertion.Thanks. 

I’m creating a template in Figma Slides. I deleted the predefined colors and added new ones, but when I click “Remix Template Colors,” the old deleted colors come back (with broken links in the ‘selection colors’ overview). It seems they’re not actually removed. Has anyone else experienced this?

I have deleted my account successfully. There has been a charge of 60USD deducted from my account. It is not my fault that i did not delete my account but seems an error from your end for deducting the charge inspite of me deleting my account. I want you to resolve this issue and refund my money.

Hello,When I’m importing a PNG, the transparency doesn’t follow, I have a white background.Any idea to solve it?Thanks

How do i recover my figma account, i lost my password and the domain where the email for the account was setup does not belong to us anymore as someone else registered it and its on sale not even active 

Figma make doesn’t see librariesAlready published libraryI have professional plan (education), opened Make page in Education plan team and project.Help me please.

Hello,I am reaching out because I’ve been experiencing a recurring issue in Figma when exporting images. For quite some time now, exported files (PNG, sometimes JPG) often display a thin white border around the visuals, even though: my frames are properly aligned to the pixel grid, dimensions are set to whole numbers (no decimals), and no extra background is applied. This issue does not appear to be related to the viewer display (I tested across different software), but to the export process itself.Today, I lost over 4 hours of work trying to resolve this problem (recreating frames, exporting at 2x/3x, checking the pixel grid, etc.), without finding a reliable fix. This is extremely disruptive to my workflow and directly impacts the quality and timing of my deliverables.Could you please let me know if this issue is known to your team, and whether a definitive solution or update is planned?Thank you in advance for your help,Best regards,

I’m looking to transfer all my files to my personal email as I no longer have access to my student email. Hoping someone can send me the link where I can submit a ticket for it. 

Why does Figma keep on charging my credit card while I use a free plan?I don't want to proceed with the recurring payment, and please remove my payment card from this account, since I cannot find any settings that allow me to do so.

I got charged $15 for a subscription I cancelled a month ago. It shows I’m in the free plan. So why was I charged $15?