Skip to main content
Question

Unable to get any emails from figma

  • April 9, 2026
  • 2 replies
  • 23 views

Femi01

Hi Figma support team, i am currently having issues receiving my verification link to open a company account in my name. I have contacted my IT support in my company about the issue, and it has been resolved that the problem is not from their end. Your AI assistant suggested the IT team removes it from quarantine, but an email has to be received before it’s quarantined. 

please keep in mind I am not receiving any email from figma. 
 

Thank you for your assistance in resolving this matter.

Best regards.

 

 

2 replies

Gayani_S
Figmate
  • Community Support
  • April 9, 2026
Hey ​@Femi01, thanks for explaining what’s been happening. 

I’ve gone ahead and created a support ticket on your behalf so our team can take a closer look at what might be blocking those verification emails. Your ticket number is #1840846, for reference. Thanks as well for checking in with your IT team, that’s really helpful in narrowing things down.

Someone from the team should be in touch with you soon, appreciate your patience in the meantime! 


Femi01
  • Author
  • New Member
  • April 9, 2026

Thank you ​@Gayani_S for the quick response. 

Looking forward to hearing from the IT team.