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Refund request to accidental billing montly subscription

  • April 9, 2026
  • 1 reply
  • 6 views
Danil Ivanov

I am writing to request a full refund for a recent subscription charge on this account.

A payment was automatically processed today but I have not been using this account for quite some time and have no intention of using it in the future.

The reason for this oversight is that I am already using Figma through another active account. Therefore, I have no need for a paid plan on this specific account.

Since the payment was made recently and the service has not been used, I would greatly appreciate it if you could cancel the subscription and issue a refund.

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • April 9, 2026

Hi ​@Danil Ivanov — Celyn from Figma Community Support here.

Thanks for reaching out and for clearly explaining the situation. I understand that this charge was processed on an account you’re no longer using.

I took a look and can see that you’ve already contacted us through support ticket #1839208.

I’ve added an internal note to help bring a bit more visibility to your case so the team can review your refund request as quickly as possible. 

In the meantime, if you haven’t already done so, I’d recommend cancelling the subscription to avoid any additional charges while this is being reviewed:
Upgrade or downgrade your plan 

That page also includes more details on our refund policy, which may be useful in the meantime.

Please keep an eye on your inbox — the team will be in touch soon. We appreciate your patience while we get this sorted.

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