REEMBOLSO

Hi, I’m Dave from Figma Community Support 👋

I’m sorry to hear about this, I understand how frustrating that can be.

If the purchase was made within the last 24 hours, you can request a refund directly from your account:

• Go to your avatar in the top left
• Open Settings
• Go to the Community tab
• Find the purchase and select Request refund

If it’s been over 24 hours, you can still submit a request via Get support in the same section, and our team will review it.

For subscriptions, you can cancel them at any time to prevent future charges. You’ll still have access until the end of the current billing period.

Let me know if you need help finding this, happy to guide you through it.

More info here: https://help.figma.com/hc/en-us/articles/12816440381975-Request-a-refund-for-a-Community-resource

Thanks

Dave 

cara falar a verdade tou achando nao, tem como fazer manual ai?

Hi,

I’m not able to process a refund manually from here, but I can help you find the right option on your side.

I’m happy to walk you through it.

Here’s how to request a refund:

If it’s within 24 hours:

• Go to your avatar (top left)
• Open Settings
• Go to the Community tab
• Find the purchase and select Request refund

If it’s been over 24 hours:

• Go to your avatar (top left)
• Open Settings
• Go to the Community tab
• Find the purchase and select Get support
• Choose Request a refund and submit the form

You can also follow this guide here, which covers both options:
https://help.figma.com/hc/en-us/articles/12816440381975-Request-a-refund-for-a-Community-resource

If anything doesn’t look right on your end, just tell me and I’ll help you sort it.

Thanks,
Dave