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Hi,I am not a designer who edits projects, but I am the owner of the file. I don’t want to continue my subscription, but when I cancel my seat, the file containing the design system will disappear from the accounts of the designers connected to it.Please let me know how I can ensure that the designers retain access to the design system without my subscription.Thank you!

It's my personal design work, and as far as I remember, the December 22nd and December 15th works are completely missing files. I checked all the trash cans and version records and drafts, and they're completely gone

I have (on the left) this component in my design system that keeps different styling of icons and algo allows me to swap it to an image…Recently Figma started to mess up with the internal icon position even though all settings possible are set as "center". When I first swap to the component, it appears correct, but as soon as i click outside the instance, the positioning gets messed up.What else could be possibly happening?  

I’ve been getting a persistent error in Figma Make for the past three days. It was working fine before, and I’m currently on app version 326.I’ve tried the common fixes suggested by other users, including duplicating the file, testing new prompts, and restarting the app, but none of these have worked.I’ve also opened an issue and granted access to share@figma.com, but the invite hasn’t been accepted yet.This is affecting my workflow, so I’d appreciate your support in resolving it. Screenshot of the error has been attached   

It's very frustrating to realize that Figma Make can't perform a simple login/registration authentication using SQL in SupaBase. I've been stuck in error loops for 3 days.Figma make is really limited to being an advanced prototyping tool.Perhaps I confused it with the same proposal as Lovable, v0, Replit, and other Vibe Coding tools. 

When attempting to add the configuration with Amazon Q, the startup process fails due to a non-200 status code. This might be related to Figma’s login requirement, though I’m not certain. I’ve followed the setup instructions outlined in the Figma MCP Server documentation: https://developers.figma.com/docs/figma-mcp-server/remote-server-installation/. However, the documentation does not reference Amazon Q specifically, which suggests that this client may not have been tested yet. For context, I’ve been able to successfully connect to the local version of the MCP Server using Amazon Q.Has anyone gotten this working?Can the Figma team please test with Amazon Q and provide directions about how to proceed? Amazon Q is the offering that our company has chosen to use and many developers are running on Linux machines. This means that their only way to access the MCP server is via the remote option which is currently unavailable to them. 

Hello everyone,I’m a master’s student at Northeastern University and I’m trying to access the Education plan, but I’m running into an issue. The system shows: ”Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”I asked Figma AI and it suggested that I contact SheerID. However, when I reached out to SheerID, they replied: ” We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”At this point, I’m not sure what I should do next. Has anyone experienced something similar, or knows how I can resolve this?Thank you so much.

Starting last week some (but not all) of my interactive components have been displaying unusual activities:I have a button component with a hover variant. On hover the button changes to the hover variant, on mouse out it resets the text override and even surfaces hidden component elements (like an icon instance). All layers are named the same. I have been using this same component set and interactions for 2 years, this bug only started last week.Here is a screen recording. Keep an eye on the “Save Changes” and “Delete” buttons.  This bug is random. It only affects some buttons on some screens and I am unable to reproduce it consistently. This bug is appearing on in the desktop app and the web app. Another similar but is affecting a dropdown prototype (again, have been using the same one for 2 years): All of these bugs appear to only be happening in the native app prototype view and on Chrome on Mac. These do not appear in Firefox. I have double checked that all layers are named the sam

I need help for download Figma in my Macbook version 11.7  

Hey, I just published a Bootstrap Design System into a team library.  When I create a file, and import that library, I get the assets but not the variables.The variables were published, I confirmed that.  When I go to include the library in my file, it shows me all the variables included with that library.  But after including the library, and importing it, only the assets come in.  No variables.  Am I doing something wrong? Thanks guys!-Mike

I can’t get in to my account , the account still exists, but password reset emails are not being received.I need assistance recovering access :( Please HELP)  The account is used for my work and under my work email! 

I’m using a personal Figma account (no teams, no collaborators). At least 5 files that were previously in Drafts are now missing.Details:The files were Drafts, not in any project They are not in Trash They are not searchable I did not delete, move, or transfer them This appears to have happened without any user actionI’ve also exhausted all available troubleshooting steps, including searching across my account and working through the AI support chat, which was unfortunately unable to locate or explain the issue. Because these were Draft files, I’m concerned they may have become orphaned, detached from my account ID, or affected by a Draft indexing issue or backend cleanup.Could you please:Check for orphaned or detached Draft files associated with my account Verify whether these files still exist under my user ID Let me know whether recovery or reattachment is possibleI can provide approximate file names, creation dates, or direct links if helpful. This issue seems to be the same as rep

Hey support team, I need your help. The project files that was created for me on August 2024 has suddenly disappear  from my account. I couldn’t say exactly when it disappeared I only notice when I want to resume working on the project. Please how can I recover these files? It is very important to me.Thanks

There seems to be a problem with the rendering of the PlantUML diagrams on the figma board, but in the editor it works properly.I create a new diagram (which renders), go to edit (which shows properly), change the code (which is correctly visualized), but when I go to save, the diagram is not rendered correctly. When I go to edit again, it shows the unsaved code. 

double billedHi, I got double billed for the month of January. Can you please refund one? Thank you 

Hello,I’m reporting a billing issue related to file and team permissions.I shared a Figma project strictly in an educational context. Without my authorization or confirmation, users who accessed the file were upgraded to Professional seats, and my account was charged automatically.I did not approve a plan upgrade, paid seats, or any billing change.This appears to be a permissions and billing control issue, where third-party access triggered a paid upgrade without explicit owner consent.I have already opened a support ticket (#1694611), but I wanted to ask if this behavior is expected or if there is a recommended way to prevent unauthorized billing when sharing files for educational purposes.Thank you. 

Hi, I am writting here because I subcribed to Figma pro a month ago in order to try the figma make AI a little bit and I can’t find this subscription anymore whereas I can see that I have been charged another month. As I can’t find anything, I suppose I am not the only one. That’s why I post here. Regards

Hello,I don’t have the option Open Session i my Figma to invite guest to edit.I’m currently attending a course in UX/UI desgin ang my classmate has the option in their Figma but I don’t have it in mine and we are using it in the same way as far as I’m aware.I have a card sorting extercise I need to invite outsiders to perform whom don’t have or use Figma and even if all the settings is set to “anyone can edit” noone can, I’ve tried all possible solutions.Mind you, I am a beginner in Figma so I have asked CGPT, Figma bot and my classmates for help but to no avail. Our teacher is currently under the weather and can’t assist. Thank you for you help! 

My account was downgraded to the starter plan, however I have still received invoices. Please tell me the date I downgraded my account, and if I am receiving the charges in error - as I cannot access any billing information. 

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,Tinh Nguyen TrungFigma Email Address: (redacted by the moderator due

I have tried many times to verify my student account but  each time it says “We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer”anything else i can provide to verify my status?

Expectations:As a designer in Figma i want my components to always remember my edited properties in all instances in my prototypes.Problem:When I sometimes have a instance component in another component it doesn’t behave as expected. It seems like my edited properties gets forgotten, like some memory loss.Example:I have a “Button” where I can change properties for icon, label, body, description, badge. I change it to only display a ‘truck’ icon and the label ‘Shipping’. When I place it on my canvas it works good as expected, with a background being shown on hover and the icon and label remains the same. When I use the buttons in another component called “Card” it still works good. But when I use that same Card component in a third component called “Button dropdown” the problem is that on mouse leave the shipping button resets the instance (see gif).Help:Why does this happen in Figma Design prototypes? It seems to be happening due to the fact that I swap the downdrop card instance from

Hi there, I am a website tester and many of the tests I work on are Figma prototypes.  These often crash while I am working on them (usually when scrolling/moving the page) when using Chrome/Firefox and then won’t reload. It happens more frequently using Chrome. The screen freezes temporarily and then goes blank with a crash icon in the top left - when I press refresh the prototype does not reload. This has happened when using many different prototypes over a period of months that have all been sent to me from different sources.I thought I had found a solution for this (changing Choose ANGLE graphics backend to D3D11) which seemed to work for a while, but the issue has started again.  This only happens when trying to use the prototype on my laptop screen - if I connect to an external monitor it doesn’t happen.  All of my browsers/drivers are up to date.  I have tried clearing cache. I am using an ASUS Zenbook 14, Windows 11, Intel Arc Graphics.If anybody can help with this issue it wou

I have lost access to my email [redacted by forum moderator to remove PII] and would like it to be updated to a new email  so I can access all of my files. And the AI chat box is no help.. Thanks,  

Hi Figma team,I’m posting here to follow up and hopefully escalate visibility on an existing support ticket I submitted regarding account access.Issue summary:My original Figma account was signed up using a school email address. That email has since been permanently deleted by the school upon my graduation, so I can no longer receive verification or recovery emails. As a result, I’m locked out of my original account and the files associated with it.I’ve already submitted a support request (Case #1694665) asking for:Recovery of my files, and Changing the account email to my personal address so I can regain access.I’ve requested that all follow-up communication be sent to my personal email instead, and I’m fully willing to provide any additional information needed to verify account ownership (ID, proof of email ownership, project details, etc.).I understand this may require manual verification, and I appreciate the support team’s time. I’m posting here only to ensure the issue is seen, a