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jasperlai
jasperlai
New Member
April 15, 2026
Question

Request to cancel accidental Full seat and invoice

  • April 15, 2026
  • 1 reply
  • 31 views

 

I accidentally added a Full seat to my account, but I have not used any of it’s features and have cancelled the subscription. I’d like for the invoice next month to be retracted. If there’s any trouble will be happy to discuss, thanks.

Account email: [redacted by moderator to remove personal information]

 

This topic has been closed for replies.

1 reply

Figmate
Junko3
Figmate
April 16, 2026

Hi ​@jasperlai, 

 

I understand you accidentally added a seat and are requesting a refund.

 

While our policy states that subscriptions are generally non-refundable(Refund policy), I see you have an open support ticket (#1851963) for this request. I have updated the ticket to include your post from the forum.

To protect your privacy, we can't handle billing inquiries here. I'm closing this thread, but our support team will follow up with you directly via the ticket.

 

Thanks,

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