To whom it may concern,
This has been an ongoing issue for over three days, but to enumerate the issue I’m having:
- I attempted to create an account with my college account for a course I am currently taking.
- On first attempt, I accidentally mistyped my email, yet passed verification, and seemingly Figma sent a verification email to the incorrect address I provided.
- On second attempt, I entered my correct .edu address, passed the verification captcha, and get immediately returned to the log-in screen with the error message “Your request has failed.”
- I have now attempted to create my account on 3 browsers (Firefox/Librewolf, Edge, and Brave) with no success.
- I disconnected my phone from Wi-Fi to attempt to make the account with a new IP, with no success.
- I attempted to have a classmate create the account for me, so that I could receive the verification email and change the password, and they were met with the same “Your request has failed” error.
- I have waited for over 24 hours and cleared my cache of cookies between each attempt in case there was some token that needed to expire
Working with IT at my school, they determined that my email must have somehow been blacklisted. I have created a ticket with support, but the automated system indicated it can take up to 5 business days just to respond, and I have assignments due this week that rely on this service. I am hoping that by posting here, someone may be able to provide some assistance or insight with more immediacy. Thank you in advance.
