I was charged after cancelling my subscription

Hi,

The same thing just happened to me. I cancelled on time after receiving advance notice via email, so my intention not to renew was very clear. Nevertheless, I have just been charged, which I do not understand.

I am very displeased with what seems to be unethical behavior.

Hopping to hear from you soon,

Thanks.

Hi ​@Adriana Paternina, 

I understand your concern about the unexpected charge after cancellation.
 

I've looked into this, and while your Professional plan was cancelled, it appears that 3 Full seats were added to your team before the cancellation took effect at the end of the billing period.

When a plan is cancelled, any seats added during that final billing cycle are prorated and included on the last invoice. 

You can find more information about this process in our Help Center article: Downgrade or cancel your plan
 

To address your other points:

• The "Billing" tab is only available on paid plans
• For security and privacy reasons, we cannot discuss specific billing details

However, the support ticket you've opened (#1852249) is the correct place for this. I have added an internal note to your ticket to give it more visibility and ensure our team has the full context. They can assist you further

I will now close this topic, but please continue the conversation with our support specialist in your ticket. They will contact you directly via email.

Thank you,