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Nebi
Nebi
New Member
April 16, 2026
Question

Requesting a refund for a plan

  • April 16, 2026
  • 1 reply
  • 54 views

I have used someone else’s credit card without their consent as I thought I would need the credits to finish a work but I didn’t. I haven’t used the any of the paid plan’s features or credits yet and would like to request a refund about the plan purchase.

This topic has been closed for replies.

1 reply

Figmate
Junko3
Figmate
April 16, 2026

 Hi ​@Nebi,

 

I understand that you have purchased a paid plan and are now requesting a refund.

 

Please note that as a general policy, payments for Figma subscriptions are non-refundable. You can review here: Refund Policy

For security and privacy reasons, we cannot discuss individual billing issues in this forum.

However, I can see that you have already submitted a support ticket(#1852150) regarding this matter. This is the correct channel for this type of request. I have added an internal note to your ticket to give it more visibility and ensure our team has the full context.

I will now close this topic. Please continue the conversation through your dedicated support ticket, and our team will assist you there.

 

Thank you.

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