Report a Problem

Hi Figma team,Previously I registered education plan. I want to change to normal free plan to edit my current projects. What do I have to do now? Thank you.

I've been using the AI design tool for quite a while, but when I logged in this morning to start a new project, I noticed it was gone. Can anyone assist me in finding it or restoring it? I had an amazing app design idea that I’m now unable to work on since the AI tools seem to have disappeared.  

I can't upload a video here, but the bug looks like this: when I hover the arrow over a square area of ​​the autolayout, there is a random movement of the active state of the layout icons in the square, in theory the active icon should be highlighted when you hover over it, but this area often behaves incorrectly randomly, and this happens all the time, you need to fix this, because it's not difficult, you just need to make it so that every time I hover over an inactive state icon in the autolayout square, it becomes an active state (by default, it is highlighted for you), and you need to make it so that not a random icon in this square is highlighted, but the one I hover over, because I want to choose not a random autolayout but exactly the one I hover overPlease be kind enough to provide for this, after all, this bug is already 5 years old, and it's not that it's difficult for the company that came up with the state change to do this for icons on hover... you know how to ch

Why was I charged $80 for my account with only one site? Me alone, this is crazy 

Originally posted in Feature Request, though I realized it is more of a problem….Currently, Plugins take top z-index over the Edit Properties panels. This makes the Panels unusable when a Plugin is positioned at the right of the design area as the Panels are under the Plugin. Because I prefer and am used to using my Plugins on the right of the design area I have to either close it and reopen for ever use (absolutely ridiculous) or have it out from the side far enough to see the panels when they are opened. IN the case of a large Plugin such as Tokens Studio, this is an enormous amount of screen space even with my ultrawide screen.Simple fix.Thanks! ...Also, it would be beneficial to have the ability to edit the post if there are no replies.

TL;DR: Navigating any figma canvas using middle mouse click-to-hold no longer works for me. A small but frustrating change greeting me after a reboot this morning involving the hand tool in the figma ecosystem. When we jumped from sketch to figma a while back, I tried to reset muscle memory and take advantage of the new layout. One of the things I changed was swapping holding spacebar to navigate around the canvas for using the center mouse button to click-and-hold. ‘space+h’ and ‘’h’ are still working as shortcuts, just not the mouse.  Anyone else experiencing this? Did I toggle some shortcut on accident and I just can’t locate it to turn it back on? 

I am using the new Figma Desktop App version 125.2.3. Ever since I have updated this I am having issues loading files and the client crashes quiet frequently. This is now becoming quiet disruptive when I am trying to make progress with the work I am doing.There is also another issue where I get a -2 Error (Figma not connected to the internet) or something like that when I have internet.Can someone help please?

Hi -  I need to contact Figma support, we are being invoiced on a monthly basis, however the charges placed on our credit card are up to double the invoice value in the billing portal.We need invoices to match charges otherwise we must charge back the transactions.Any idea who can assist with this type of query. Thanks. 

Hi! I’m using a Wacom Pen (Wacom Intuos Pro M) and having problem every time I’m using Right Click command in Figma. My file freeze and I have to reload to get started again. I know that more people are having this problem. Any solution? I have the latest Wacom driver, updated Figma and MacOs Monterey. /Pierre

Problem: I need to have separator between product card made by component “gap-column” - because sometimes we need to have advanced deviders… Thats why I cant do it with Autolayout row and column gapThe widht of the gap is set by Variable “gap-column”What is Figma doing: If I have 5 cards and the deviders between tha cards and I set height to Fill. Now it works fine. If I change width of hole section, it works.BUT: If I set the variable gap-column from 16px to 48px (fo example) - som of deviders switch to fixed height and some stay Fill… After I set height to fill again, it works fine.BUT: I need to set the width of devider 16 to 48 to 16 and I need to have the height still Fill!Why it is happening? I am solving it two days and still cant solve the problem why it is happening.I thing I know Figma very well, and this is veny annoying!Look at the video to feel it...

In a Figma slide deck, the banner at the top of the screen that says "you're viewing a template, made by..." or “you can still use an older version of this template.” obscures the rulers, making them unusable horizontalyIs there another way ? I know how grid works but that’s too much effort compare to create a guide  

I’ve encountered a bug in which some elements are shifting for no reason. Has someone else encountered something similar?  This first picture shows how this list should look: When I reload the document the divisor lines shift out of the box to the bottom. When I try to move them back to their place they snap back into place as if they were always there. Heres what i see after i reload the document: 

Hi, I’ve previously shared this prototype with external users using the email field. But now I can’t add any other people, nor can I change the link setting which says “Anyone can view.”  Is the lack of an email field and no ability to change the setting to require a pw a bug or am I missing something?  

I just upgraded to a pro account. But I’m unable to create a new design file. Is a pro account not able to create a design file?  I have my pro plan team selected.  I created a new project If I try to ‘create new’ design file in that project. It asks me to request access. Which is very odd. I’m the only one on my team, and I just created the project. So I’m asking myself to approve me to create a file. (?) If I go to the admin section for the team. It is asking me to approve myself. But if I approve myself. Figma wants me to add another seat for an additional $20 a month. This makes no sense. How many accounts do I need to buy to use your software? 

I’m being charged twice for my Professional account yet I can’t access the professional account features. That in itself is another issue that I have yet to figure out how it happened. My main issue is; I’m inside of Figma Slides trying to add a background video and being notified that I need to upgrade my account in order to access this feature (adding background videos to slides). The strange thing is I’ve already added a background video... Again, I’m for some reason being charged for two professional accounts and your system is telling me I’m in a starter plan… I’ve tried logging out and logging back in with no resolve. I’m starting to get frustrated as I can’t get in contact with anyone to discuss the issue in detail. Any help would be greatly appreciated. 

此插件为官方模板figma.codegen.on("generate", () => { return [ { language: "HTML", code: `<div class="container"> <div class="box"></div> </div>`, title: "HTML", }, { language: "CSS", code: `.container { display: flex; justify-content: center; align-items: center; height: 100vh; } .box { width: 100px; height: 100px; background-color: #000; } `, title: "CSS", }, ];});{ "name": "styleui", "id": "**********

We’re currently working on a highly complex component that supports 2–6 slots, multiple states (Default, Hover, Focus, Disabled, etc.), and two size variants (Large & Small). Users can select the desired number of slots from a dropdown, and each slot is set to Fill within the container.However, we’ve encountered a major issue—when designers replace a slot with pre-defined slot elements and then change the state (e.g., Default → Hover or Disabled) or switch between Large and Small variants, the component does not retain its content or any overridden properties in an instance.This is adding unnecessary complexity and preventing us from achieving the desired functionality. Has anyone faced a similar issue or found a workaround for retaining content and overrides when switching states or sizes? Any insights would be greatly appreciated!

Hello Figma Team,I’m experiencing a critical issue with my Figma design files. Whenever I open any existing or new file, the canvas is completely blacked out, making it impossible to view any designs. However, the left sidebar, right sidebar, top left, and center toolbar are all visible.Additionally, when I share the file link with others, my profile is not visible, and the collaborative mode does not appear to be active.Please assist me in resolving this issue as soon as possible. Thankyou 

Just wanted to let you know that I’ve been using 8 as the big nudge amount for years, and now using Figma Slides for the first time, I noticed the nudge amount was 10 - meaning it was not shared from the normal files/figjam to Slides.I was able to change it in the preferences, but it was weird that it was not the same.

When I enter my project, the images disappear, and I can't even save a layout.Does anyone know how I can solve this issue?Thanks

Before and after.It ruins whole setting and instead of couple clicks, to just remove unwanted library of style in my file, I have to spend an hour controlling 100 slides. So that they look as intented 😭

Unintended Permission Escalation Drafts are mandatorily tied to teams in current version Sharing a view-only Draft link grants recipients access to ALL files within the parent team Flawed Permission Management Shared users don't appear in sidebar Admin panel (Edu plan) Removal requires hidden path: All Projects → Team name dropdown → Member list Security Risks Uncontrolled permission scope may lead to data breaches Obfuscated management path increases operational risks Reproduction Steps ① Create Draft under any team ② Generate/view-only link and share ③ Recipient gains access to entire team files ④ Removal attempt fails in Admin pa

Hello, I am currently writing a software that recognises color differences. In my unit tests I am passing rgb values (i.e. blue: 0, 0, 255)I tried to do some smoke tests with some images exported with figma. To my surprise my tests were failing, meaning the colors were not the same/accurate or there was a bug in my code.To triple check I did not have a bug I’ve imported in Figma the exported images, used the color picker and yes Figma confirmed it to me as well. Here my export settings:Color profile: sRGB (this was basically the only option, selected by default) Quality: High Image Resampling: Detailed. Could this be because of the color profile used while exporting? Does this happen to you as well? Is this supposed to be like this?

Regular draft created by me just gone. The trash is clean. Is it possible that somebody hacked me and deleted it? Is it possible to restore this file?

Hi! I'm trying to follow the steps below to be able to export the CSV files from my Library, and I just can't. All the types of error you could imagine are happening now. Tried with different files and different figma tokens as well. With that said, is the Library API working properly? is there any other guidance?