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Question

Figma Charged Me Again After I Cancelled/Downgraded My Subscription

  • April 24, 2026
  • 1 reply
  • 23 views
Beesma

I had a Figma Professional plan from March 24 to April 24. After purchasing the plan, the subscription charge was deducted from my card. I then downgraded/cancelled the paid plan after the full month ended.

However, Figma has charged my card again, even though my team still shows as being on the Starter plan, not the Professional plan. I do not see any active paid subscription on my team, so I’m not sure what this new charge is for.

Please review my account and billing history, explain why I was charged again, and issue a refund if this charge was made by mistake. attaching the proof.

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • April 24, 2026

Hey ​@Beesma, thanks for reaching out! 

For security and privacy reasons, I am not able to look into billing or account-specific details here on the forum. That said, I’ve just created a support ticket on your behalf. Your ticket number is #1867486, for reference. Someone from our team should be following up with you shortly to take a closer look.

In the meantime, just to share a bit of context: after cancelling a Professional plan, access usually continues until the end of the current billing period. Sometimes charges can still appear if there were seat changes or prorated adjustments made before the cancellation fully took effect.

You can find a bit more detail here if helpful:

 

The support team will be able to review your specific case and explain exactly what happened, Appreciate your patience while they follow up! 

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