Skip to main content
Question

Unauthorized Charge: Subscription Payment Processed but Account Still Free

  • April 24, 2026
  • 1 reply
  • 29 views
김상준

Hello,

I clearly remember canceling my subscription, but I was still charged $22 through automatic billing.

Additionally, even after the charge, my account remains on the free plan and does not show any active subscription.

I would like to understand why this charge occurred, and if this was an error, I would appreciate a refund.

Also, please confirm the current status of my subscription, and if it is still considered active, I would like it to be canceled.

Additionally, I will be switching to a company account and do not plan to continue using this account.

Thank you.

1 reply

adamsmasher
Figmate
  • adamsmasher
  • Figmate
  • April 25, 2026

Hi ​@김상준,

 

Thanks for your post - it’s unfortunate that you are having some billing issues. I did a quick search on our end and see that you submitted a ticket to our support team. Thank you for doing that!

 

Because of the sensitive nature of billing issues, it’s best to resolve those via your ticket rather than here in the forum. I’ve flagged your request to raise the priority, and you should hear back soon from our support team. Thanks for your patience!

Terms & ConditionsCookie settingsAccessibility statement