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Question

Figma pro Credit

  • April 23, 2026
  • 1 reply
  • 19 views

soheil qasemy

After purchasing a Figma Pro account and sending 53 prompts, it wrote to me that your credit had run out and that the last few pages, which I had fixed the bug, were back to their previous state.

1 reply

Celyn_L
Figmate
  • Figmate
  • April 24, 2026

Hi ​@soheil qasemy, Celyn from Figma Community Support here.

Thanks for reaching out about this. From what you described, it sounds like the changes were applied initially, but then reverted back to a previous state after you ran out of credits - that’s definitely something we’d want to take a closer look at.

To help us understand what might have happened, could you share a bit more about what occurred right before the pages reverted?

What actions were taken leading up to it reverting (e.g. refreshing the page, reopening the file, navigating away, etc.)?

In the meanwhile, I’ve gone ahead and created a support ticket for you so the team can investigate further - your case number is #1867182.

It would really help if you could reply there with a direct link to the affected file, and invite support-share@figma.com with “Can View” access (this won’t impact your billing and will allow us to reproduce the issue and investigate further with Engineering).

Someone will follow up via email shortly, please keep an eye on your inbox. We’ll take a closer look into what might have happened here.