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Question

URGENT: I was charged after cancelling my subscription

  • April 24, 2026
  • 1 reply
  • 10 views
Rosemary

Hi,

I’m experiencing an issue with billing that I don’t understand.

I cancelled my subscription on time, however, I have still been charged. I am unable to access any billing settings to remove my payment method or properly manage the subscription.

At this point, I cannot even see or modify my billing information, which is very concerning.

I have contacted support and haven’t got any response on the matter yet.

 

Could you please:

  • Confirm whether my subscription is fully cancelled
  • Explain why I was charged after cancellation
  • Help me remove my payment method
  • Process a refund please

This situation feels misleading and frustrating, as I followed the correct cancellation steps.

Thank you for your help.

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • April 24, 2026

Hey ​@Rosemary, thanks for reaching out! 

For security and privacy reasons, we’re not able to access or review account-specific billing information here on the forum. I can see you’ve already contacted support (Ticket #1866906), they’ll be able to look into your account directly and follow up on each of your questions. I’ve escalated your ticket to ensure it’s prioritised, so you should receive a response soon.

In the meantime, just to share some general context: when a Professional plan is cancelled, access typically continues until the end of the current billing cycle. In some cases, charges can still appear if there were seat changes or prorated adjustments made before the cancellation fully took effect.

These articles might help clarify how that works:

The support team will be able to confirm your cancellation status, explain the charge in detail, help remove your payment method, and review your specific case.

 

Really appreciate your patience in the meantime! 

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