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Question

Invoice problem

  • April 24, 2026
  • 1 reply
  • 7 views
nada elajjouri

I am following up again regarding my billing issue and refund request, as I have not yet received any response after several days.

I previously requested that my subscription be reduced to one full seat only, but two full seats remained active on my account and I was charged for the extra unused seat. I have already removed the additional seat, but this billing issue is still unresolved.

I kindly ask for an urgent review of my case and a prompt response regarding:

  • Full refund for all charges related to the unused extra seat
  • Clarification on why two full seats remained active
  • Confirmation that my subscription is now corrected to one full seat only
  • Information about the refund process and timeline

Invoice number: PK1Q78A8-0004
Account email: [redacted PII - DJV 4/24/26]

Please respond as soon as possible, as this matter has already been pending for several days.

 

1 reply

djv
Figmate
  • djv
  • Community Support
  • April 24, 2026

Hi ​@nada elajjouri, thanks for reaching out! 

I completely understand the urgency here. I would be frustrated with unexpected charges as well. That said, I can confirm that the team received your support requests from yesterday and earlier today. To keep things organized, they combined both tickets into #1868196. 

The team replied to you a few minutes ago, but for peace of mind, support was able to remove the monthly Full seat and refunded to the original payment method associated with your Figma account. This amount will reflect on your account within the next 5-10 business days. Moving forward, you will no longer receive any charges for that extra seat.
 
To avoid unwanted seat upgrades in the future, we recommend updating your seat approval settings to have the optimum admin rights: Set approval settings for new seats
 Additionally, you can set up email notifications to receive an alert when a full seat is upgraded. We recommend these to ensure you keep account billing as you’d expect.

Hope this resolves things for you! If you have any further questions or concerns, please reply to support directly via email. 

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