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My verification is done with SheeIDBut I don’t see an option to get the education plan, and I am still on the free plan still. I want to use figma pro as a student, but due to this I am unable to do so, help me find the solution. I don’t know where to go after the verification is done. I haven’t received the mail of Figma - “Welcome to Figma for Education”. Help me!!! 

Hi,I’m posting here because support has repeatedly closed my requests without resolving the issue, and the situation has now become unacceptable.Over a week ago, I purchased a full paid Figma seat using my personal account and credit card. The seat was mistakenly applied to an old team that I created years ago, and immediately after the payment, I lost access to that team entirely.Current situation: I have been successfully charged for the subscription I no longer have access to the team I cannot manage or cancel the subscription, meaning I will be charged again next month for something I cannot access I have no visibility into who currently has admin access This is a personal account, so there is no organization admin I can contact.At this point, I am being charged for a service I cannot access or control, with no way to prevent further charges. This should not be possible. On top of that, support is not providing a solution, only repeating that, for security reasons, they canno

 Dear Figma Support,I am encountering an error in Figma Make stating that my project is too large and suggesting I delete some files. The Request ID for this issue is: 8bcd0d77-5d9b-4902-850a-a1c432693ae1.The problem is that I cannot simply delete files, as doing so would break the completeness and functionality of my project. I need to keep all components and connections intact.Could you please advise on alternative solutions? Is there a way to increase the file size limit, or can you help me identify specific files that are safe to trim without affecting the project's integrity?Thank you for your assistance. I look forward to your guidance.Best regards,

The new copy link dropdown in the share window copies links without the proper file ID like https://www.figma.com/slides/null when it’s opened from the project and not within the file itself. 

I've tried upgrading my figma plan to pro many times, but it always gives me an error message: "Sorry, we couldn't save your payment method." Respond in FIgma 

The Figma for VSCode extension currently blocks any VSCode shortcuts from executing if the Figma Design page is in focus. This is NOT a desirable occurrence and greatly hinders productivity. Need an urgent solution.

I’m having an issue. My manager upgraded my account to a full seat but in app it still shows I’m on the free plan. I cannot select any other team.  

The loading spinner continues endlessly when trying to publish a library in Figma site. The publishing process is stuck and failing to complete. This issue has been persisting for over 30 minutes. Anybody have the same issue?

Hey there, wondering if I could get an ETA for a plugin that I published called Claude Canvas?I’ve got a few hundred people waiting to use it :) https://www.linkedin.com/posts/joshcusick_designsystems-figma-claude-activity-7434252178325794817-akvg?utm_source=share&utm_medium=member_desktop&rcm=ACoAABvXhI8BHspProyaxG0yTQVnmTYJJQ7NvII

Hello,I wanted to log in with my education account but it’s not possible anymore since I lost access to my education E-mail. Is there any way to change the E-mail of the account to get access again? Or sent the code to another E-Mail?I submitted a request and my ticket number is #1799999 but I can’t see the request on this account when the AI sent me a link to check the status. Should I submit a new ticket? I didn’t get a confirmation mail either on the new mail I gave them for reaching out. Thank you in advance!

Whenever I use the Glass Effect, I encounter the same problem. I create a frame, fill it with a color, and adjust the opacity. However, unwanted lines start appearing, even if I convert the frame into a component. This issue occurs every time, and I would like to understand the reason behind it and how to fix it.

Hi, I accidentally deleted my account (Email: [redacted PII - DJV 3/16/26]) just now. I have very important design files in it. Could you please help me restore it? Thank you!

This account was recovered by our team. Ronny Barrios the old owner and now ex-employee was the owner of this account. The marketing team here shared documents of design on figma. Ronny quit on 3/14/2026, and was the owner of these files. However, the files are completely missing now and our team no longer has access to their current project. Is there a way to see if he deleted them with malicious intent when he quit to spite the company. If not what happened to them? 

Hi, I accidentally added a full seat and removed it immediately. The billing adjustment is showing $53.19. Could you please review and remove this charge?

 I am a teacher at the EASD Ramón Falcón in Lugo. I have created a working group with the students, but we are having problems verifying the student Daniela A. L. [redacted by forum moderator to remove PII]. She reported the issue and was told it couldn't be verified. I'm forwarding the email I received:  Hello Daniela, Thank you for your patience while we conducted a thorough review of your verification history and the associated escalation. After a deeper look into your request, we are sorry to inform you that we are unable to verify your status at this time. Because our system could not validate the information provided—and due to the nature of our verification platform—we are not able to offer further details or manual assistance for this specific request. We realize this isn’t the news you were looking for, and we truly appreciate your time and understanding regarding this final determination.Kind regards,Vanessa V.Verification Support Thank you very much for your attention.I look

Figma slots does not allow for me to edit components with existing content without overriding all instances. For example, i want to update my popover component to leverage my surface card component so the engineers know which surface card is referenced. I drag in the surface card into the component. I drag the content inside the slot, and all instances update. Ideally, this would work similar to when you move content around components it maintains the connection in all instances. see video

Hi everyone,We're migrating from one cloud site to another due to some internal client acquisitions.This involves migrating several hundred issues and approximately 900 Figma Design links.I tried checking with Atlassian's standard data transfer and migration tools, but the links aren't updating, and it seems they all need to be moved manually and updated.Is there a way to properly migrate Figma designs and data from one cloud site to another?Do you have any scripts that can automate the process, for example, via API?Thanks for your help.Davide - Reti Team.

I will not give other details: WHERE THE F*** IS THE AUTOLAYOUT WINDOW? The way in which you change so frequently is the interface is really unrespectful for people that use figma as a working tool.And you should also start changing your ux, ui o graphic designer, because some new icons are totally unreadable (e.g. the stroke one).

I’m working on a project with 2 files:the Design system, containing the entire component, style and variable library the Delivery file, containing the final mockups.I draft mockups from a “Sandbox” page on the Design system as a way to save time by limiting library publications & updates. Then once it’s ready, I copy/paste the final mockups from the Design system file to the Delivery file.Until now I had no issue. But today, I’m getting the following message:I don’t understand why I’m getting this message. Obviously I want to keep all variables attached only to the Design system file as the single source of assets.I’ve double-checked: the library in the Design system file was fully published and updated on the Delivery file before I copy/pasted the mockups into the latter file. I’ve done it multiple times.The Design system file contains a few hundred variables, and if I do click “Copy variables into this file” on the banner, the confirmation message says “21 variables pasted”.I’m g

This a repost from “Share Your Feedback” (no one from Figma team reviewed it):Feedback 1: since Figma Desktop App version 126.2.7 text styles picker always shows libraries of styles in collapsed state. It’s super annoying, since search doesn’t work until you un-collapse it.Feedback 2: please fix up/down arrow behavior on styles. Example: the text span has style “Body/Emphasized” → I press arrow up expecting it to switch to “Body/Emphasized” → instead Figma selects “Headline/Regular” (the style that just happened to be below the search box). I papercut myself on this multiple times every day for the past couple of months now, at least.Figma’s a great product, I love it, but bugs like these are a big let down for me. I believe basic features like text styles should be dogfooded more to remain best in class.  

Hi, I’m trying to copy my Figma Make file into Figma design but the copy feature is disabled.  I’m on the professional plan.  Please advise.  Thanks

I am a student and we have a free student plan from our school. I am trying to verify my student plan but it says that I have exceeded the verification limit or I have already activated it. Although the role on my profile is set to Education > Student but when I join on Edu Teams, it wants me to verify my status and I can’t verify it because it won’t let me. I have already contacted SheerID but they take way too long on responding. 

I have been medically ill for past 3 years and worked lst 3 years back in figma. I previously opened figma - i had so many files and versions of projects but since 3 years a lot has changed in the figma community - i thought my files were safe here since i was saving on a cloud platform. I even checked 1 year and 6 months a go the files were there and now suddenly it is not there. the work i did in my previous companies - their versions, are gone,. i cannot find it nor in deleted section nor in drafts or projects. i mean like what … all my hard work gone ???

Hello Figma team. I am an undergraduate studying in college. I am probably reporting this problem for the 6th or 7th time, but it’s important for my career as a UI/UX designer, so it would be great if i could get the required help. So for the past 1 or 2 weeks I have been trying to verify my status as a student using my student email ID. It started off with a bunch of errors and I reached out to both SheerID and education.figma to resolve this problem. However, I got turned down each time. This is what the mail says: Thank you for your patience while we conducted a thorough review of your verification history and the associated escalation. After a deeper look into your request, we are sorry to inform you that we are unable to verify your status at this time. Because our system could not validate the information provided—and due to the nature of our verification platform—we are not able to offer further details or manual assistance for this specific request.We realize this isn’t the new

Hello, I tried to create a new account with my job email address, when the project owner sent to me the share link to a project.Never received any confirmation email from you on that email address, nor I am be able to reset the password because I don’t receive emails from you.Today I just got a reminder on the job email address account (that I could not confirm nor change the password) that I still did not opened the project (guess why… -.-)I thought the problem could be that I already have an account.Then saw this topic → And it really seems a similar issueCan you shed some light please?Thanks in advance