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Question

Refund Request for Duplicate Billing and Unauthorized Upgrades (Invoice: BZESWDME-0002)

  • May 14, 2026
  • 1 reply
  • 31 views
강민주

Dear Figma Support Team,

I am writing to follow up on my previous inquiry sent a week ago(#1888539) regarding Invoice #BZESWDME-0002, to which I have not yet received a response.

I am requesting a full refund for the overcharged amount and an adjustment to my billing based on the following issues:

  1. Duplicate Billing for Professional Seats: Both my colleague and I had already purchased individual "Full Seats (Professional)" before collaborating. When we shared a team project to check each other's work, Figma retroactively charged for my colleague’s seat as a team member. There was no clear notification that adding an existing Professional user to a team would trigger additional retroactive charges.

  2. Unintended Seat Upgrade: I originally purchased a "Dev Seat," but it was upgraded to a "Full Seat" and billed accordingly without my explicit consent. While the previous history was refunded, the current billing still reflects this unwanted upgrade.

  3. Unidentified "Collab Seat" Charges: I have been charged for "Collaborator Seats," which I have never intentionally used or been informed about. I cannot verify why these charges were applied.

My Formal Request:

  • Please refund the Prorated charges and the unintended seat mentioned above.

  • Adjust my subscription so that we are only billed for our individual usage as originally intended.

  • Please provide a clear explanation for the "Collaborator Seat" charges.

I look forward to your prompt response and a swift resolution to this billing error.

Best regards,

Min-ju
[redacted by forum admin/moderator to remove PII]

1 reply

J
Figmate
  • Junko3
  • Figmate
  • May 14, 2026

Hi ​@강민주 ,


I understand you have concerns about unexpected charges and are requesting a refund, and that you haven't heard back from our team regarding your inquiry.

I've located your ticket (#1888539) on our system and have added a note to help prioritize your case. Our team will provide a detailed response to each of your questions directly through the ticket, so please continue the conversation there.

 

In the meantime, here is some context that may be helpful:

On Professional plan billing: Figma plans are tied to teams, not individual users. The Professional plan covers a single upgraded Figma team, which means anyone who needs edit access to files in that team must be assigned a paid seat. Your overall subscription cost is based on the number of paid seats in your plan. — Manage billing on the Professional plan

On seat types: A Dev seat includes full access to Dev Mode, Figma Slides, and FigJam. However, if someone needs to edit Figma Design files, a Full seat is required. — Manage seats in Figma

This article may also be helpful: There are additional charges in my Figma bill

 

Thank you,

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