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Question

Figma account restricted: sharing and Figma Make errors

  • May 10, 2026
  • 4 replies
  • 26 views
MARKETHVB_bot

Hello Figma Support,

My account/team appears to be restricted. When I try to share a project, I see the message:

“Figma has restricted you from sharing this project. Please contact [Redacted by moderator - 2026-05-10] for help.”

Account/team: [Redacted by moderator - 2026-05-10]
Email: [Redacted by moderator - 2026-05-10]

I also have issues with Figma Make:

  1. Prompts fail with “Something went wrong. Please try again.”

  2. Live Preview fails with “Live preview failed.”

  3. The same issue happens in team projects and in Drafts.

Error IDs:

  • B4518E4F-C330-4894-8999-B6F5accc6543

  • b2d1174e-a395-4ed3-8eb8-5fbc68f26596

  • 9669bc34-37c2-44db-b7ac-8cb641391c1a

  • 98fd5959-66f7-4e9c-bb0b-e1a9b6a54f13

  • d63c8d5f-2d96-49f9-86ce-1cb072883ece

Could you please check whether there is a restriction on this account/team and remove it if possible?

I have attached screenshots of the sharing restriction and Figma Make errors.

Thank you.

    4 replies

    J
    Figmate
    • Junko3
    • Figmate
    • May 11, 2026

    Hi ​@MARKETHVB_bot ,

     

    I understand you're experiencing a sharing restriction on your account as well as multiple errors in Figma Make. I can see that you've already submitted several related support tickets(#1894322, #1892869, #1894028) — thank you for doing that!

    Since this requires individual investigation, we'll handle this through your existing tickets rather than here on the Forum. I've gone ahead and added an internal note to your tickets to help prioritize your case.

     

    In the meantime, could you please grant view access to support-share@figma.com on the affected file and share the URL in reply with the ticket confirmation email? This won't affect your billing, but it will help our team investigate the issue more efficiently.

    Someone from our team will reach out to you directly through your ticket email.

     

    Thanks!

    MARKETHVB_bot
    • MARKETHVB_bot
    • Author
    • New Member
    • May 13, 2026

    Hi ​@MARKETHVB_bot ,

     

    I understand you're experiencing a sharing restriction on your account as well as multiple errors in Figma Make. I can see that you've already submitted several related support tickets(#1894322, #1892869, #1894028) — thank you for doing that!

    Since this requires individual investigation, we'll handle this through your existing tickets rather than here on the Forum. I've gone ahead and added an internal note to your tickets to help prioritize your case.

     

    In the meantime, could you please grant view access to support-share@figma.com on the affected file and share the URL in reply with the ticket confirmation email? This won't affect your billing, but it will help our team investigate the issue more efficiently.

    Someone from our team will reach out to you directly through your ticket email.

     

    Thanks!

    And when will the problem be solved? I paid for the subscription, and the money was debited from my card. The subscription time is running out, but I can't use it. In fact, I've already lost about a week, although I paid the money for this period. I'm very unhappy.

    MARKETHVB_bot
    • MARKETHVB_bot
    • Author
    • New Member
    • May 13, 2026

    Hi ​@MARKETHVB_bot ,

     

    I understand you're experiencing a sharing restriction on your account as well as multiple errors in Figma Make. I can see that you've already submitted several related support tickets(#1894322, #1892869, #1894028) — thank you for doing that!

    Since this requires individual investigation, we'll handle this through your existing tickets rather than here on the Forum. I've gone ahead and added an internal note to your tickets to help prioritize your case.

     

    In the meantime, could you please grant view access to support-share@figma.com on the affected file and share the URL in reply with the ticket confirmation email? This won't affect your billing, but it will help our team investigate the issue more efficiently.

    Someone from our team will reach out to you directly through your ticket email.

     

    Thanks!

    I have described all the errors above. Solve the problem as soon as possible. I need my account subscription to work. I've been charged money, but I can't use my subscription and work!

    ksn
    Figmate
    • ksn
    • Community Support
    • May 13, 2026

    Hi ​@MARKETHVB_bot — thank you for reaching out, and I completely understand the urgency here, especially when your work is on the line.

    I did check on your case, and it looks like you have an open ticket with Priscila (#1894322). She actually sent a response your way on Monday and is just waiting to hear back from you before moving forward.

    Could you take a moment to check your inbox for that email? If you don't see it, it may have slipped into your spam folder. Once you locate it, continuing the conversation there will be the fastest way to get this resolved.

    While we aren't able to provide support or share case details on the forum, please know that our team is aware of your situation and is ready to help — they just need a bit more information from you to get things moving.

    Thank you for your patience, and we hope to have this sorted out for you soon!

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