problème avec l'intégration d'un prototype Figma via iframe

Hi ​@Kateline, Celyn from Figma Community Support here. I hope it’s okay for me to reply in English.

Thanks for reaching out and for outlining everything you’ve already tried, it’s really helpful. I can see you’ve set your prototype to public access and tested both embed URL formats, so you’ve covered the expected setup on your end.

Just a quick check, does this happen across all browsers or just a specific one?

To answer your question, this isn’t related to your current plan, and there aren’t additional configuration steps required for embedding beyond what you’ve already set up.

Since you’ve tested both embed formats, we’ll need to take a closer look to understand what’s causing the error here. I’ve gone ahead and created a support ticket for you so the team can investigate this further, your ticket number is #1899554.

Could you reply directly to the ticket and share a short screen recording of the behavior? It would be great if the video shows the full window (including the layers and properties panels) and walks through the steps you’re taking. 

Additionally, please share your file link on the ticket as well and grant view access to support-share@figma.com. This won’t impact your billing and will allow us to reproduce the issue and investigate further with Engineering.

Appreciate you working with us on this, someone from the team will be reaching out with next steps soon 🙏

Bonjour, 

Je vous envoie ce message car je rencontre le même problème que Kateline. 

Depuis ce matin, aucun des éléments FIGMA ne fonctionnent (j’ai bien essayé de voir si l’origine du problème était ailleurs mais je pense qu’il s’agit bien d’un bug de FIGMA). 

Je vous remercie par avance pour votre aide :)

Hi ​@Satisfaction et Voix du client, thanks for flagging this - I hope it’s alright for me to respond in English.

I understand that you’re experiencing the same issue, so I’ve gone ahead and created a support ticket for you so the team can take a closer look. Your case number is #1899557.

It would be great if you could reply directly to that ticket with a short screen recording of the behavior, ideally with the full window visible so we can follow the steps.

If possible, please also share your file link in the ticket and grant view access to support-share@figma.com. This won’t impact your billing and will allow us to reproduce the issue and investigate further with Engineering.

Someone from the team will be reaching out soon to help get this resolved, appreciate your patience in the meantime 🙏

​@Celyn_L We are and our clients having this problem as well. 
 

I already have a ticket 1899236 but no response yet, is this matter looked into? Thanks so much

Hi ​@Emre Simtay, thanks for reaching out here. I took a look at your ticket (#1899236) and it looks like things have been resolved on your end.

If anything else comes up or you need further help, please feel free to continue the conversation on your ticket 🙌