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Hello,I clearly remember canceling my subscription, but I was still charged $22 through automatic billing.Additionally, even after the charge, my account remains on the free plan and does not show any active subscription.I would like to understand why this charge occurred, and if this was an error, I would appreciate a refund.Also, please confirm the current status of my subscription, and if it is still considered active, I would like it to be canceled.Additionally, I will be switching to a company account and do not plan to continue using this account.Thank you.

Hello,I would like to request a refund for the charge related to the Figma Full license.This license was requested without my permission or authorization, and I no longer use the tool, especially the features included in the Full plan. Also, I currently do not have this amount available in my budget, so this charge has affected me financially.I kindly ask you to review this situation and process the refund, considering that I did not effectively use the advanced features of the license and that the subscription was not authorized by me.Please let me know if you need any additional information.Thank you.

“Pending” status on my app since 4 weeks ago. Is this normal?

After publishing updates to a variables library and pulling them into a consuming file, existing theme‑level overrides were reset and reverted to the library defaults. Overrides that were previously set in the consuming file were lost after the library update, even though they were not intentionally removed.

I am following up again regarding my billing issue and refund request, as I have not yet received any response after several days.I previously requested that my subscription be reduced to one full seat only, but two full seats remained active on my account and I was charged for the extra unused seat. I have already removed the additional seat, but this billing issue is still unresolved.I kindly ask for an urgent review of my case and a prompt response regarding:Full refund for all charges related to the unused extra seat Clarification on why two full seats remained active Confirmation that my subscription is now corrected to one full seat only Information about the refund process and timelineInvoice number: PK1Q78A8-0004Account email: [redacted PII - DJV 4/24/26]Please respond as soon as possible, as this matter has already been pending for several days. 

Help! I recently made a prototype for user testing but when it is published and shared, all the text in the prototype is italicized. I've tried doing some research and using prompts to try and fix this, I’ve copied it into a new file, done lots of troubleshooting but I wonder if this is a Figma make bug? It was fine at first and then suddenly everything was italicized. Would love any support on this. Thanks!

i have a library that works the intended way for previously published color styles, but no new ones. not sure which update this feature stopped working but it would at least be the start of the new year, since that is when i would have pulled the colors that are working through the library.  i have changed the names of a few of the color styles that still work correctly and published to confirm it is still linking to the library correctly. context: i have a fill style that i need to apply across a few assets, that fill color is pulled in from a library. we’ll call the assets “hero-block-wide-bg” and the fill named “dark teal” is from the library. “dark teal” only shows up as a fill style where i would select “hero-block-wide-bg” color fill, not in the properties section of “hero-block-wide-bg” color selection. other colors from the same library do show up however.  current workaround is the “dark teal” from the library shows up under “custom”, but then just fills with the hex which isn

Hello,I would like to change the nickname shown in the forum to match my account nickname.Could you please guide me on how to do this or update it for me?Thank you.

Figma excluiu simplesmente meu projeto e nao acho de jeito nenhum, hoje ocorreu com 3 projetos meu  (Imagem 1) Erro do figma onde apaga (Imagem 2 ) Esses achei em outra conta que compartilhei para um amigo (Imagem 3 ) essa é a conta principal nao acha pesquisando o nome dos projetos 

Hi Figma team,I submitted my first plugin, Interweave, for review on April 7, 2026. It's still marked "Pending Review" 17 days later, past the typical 5-10 business day window.The plugin has generated a lot of excitement in the design community (145k+ impressions on LinkedIn), and folks are waiting to try it. I want to make sure I haven't missed a step or that there isn't an issue with my submission.Any update or guidance would be hugely appreciated. Happy to provide additional info if needed.Thanks!  

Hi there, currently my forum name is my full name, I’d prefer it match my Community user name @designdc. Hoping someone here can help me make that change. I was surprised that this wasn’t a self-serviceable task.Thanks in advance!

Hi team,Despite giving elaborate prompts, attaching Figma frame and even after multiple asks and using much of my credits,  make is not showing any changes in the layouts as prompted. It says in the chat that it has made the changes, but those are not there. For e.g this is the message I receive on the chat “ All sections now match the Figma design with proper styling and layout!” after repeated prompting- but there is no change in the design . At this point it just feels like  it is hogging up credits without giving any value. I am continuously buying credits as they keep getting exhausted on the most simple asks - even then they are not completed. The outputs it is generating is incomplete and shoddy despite giving the simple files to generate exactly as. Disappointed.

I’m having an issue when moving components between files. Every time I transfer them, they seem to break from the original file. I’ve already tried all the solutions I could find in the forums, but the components still break when moved into a different file.Could someone from support please help me move these components into a new file connected to the design system? 

FIGMA IF YOU ARE READING THIS, I have had a support case open for days and you have not responded. This is critical for my organization.We’ve created a table component in Figma and published a CodeConnect mapping using what used to be called Figma’s no-parser setup and now appears to just be documented under “template API” (https://developers.figma.com/docs/code-connect/template-api/).If we look at the snippet in the Figma sidebar, our code snippet shows up just fine, but when we query the MCP server, we get back its own completely-fabricated guess as to what it should be instead of our snippet, including dumping raw Figma props onto our React component instead of the mapped props.If we only add one row from the table, it works fine. If we add more than that, it fails. My best guess is some sort of size limit that Figma MCP has and then it falls back to something else? I have tried everything I can think of and am at a loss.

In our team’s Figma component library, I successfully connected Figma Code Connect with a Github repository. I successfully connected an individual component, but in Dev Mode, when I click on it, i expect to see a React code snippet, but all I see is a “View connection” button. I am using the Code Connect UI (not the CLI). See screenshots below. What I see:Code Connect panel:Code panel:What I expect to see (this comes from https://youtu.be/s7BZz03icnY?t=244)Notice the “React” dropdown with React component code. What am I missing? Do I need to use Code Connect CLI? Do I need a third-party plugin?

I'm facing a prototype issue while playing the animation. When I play Prototype, it's freezing

강사 계정으로 요청드린지 한참이 지났습니다.왜 아직도 승인 결과가 안나오는거죠?승인이 되었으면 되었다, 안되면 안되었다 연락이라도 주셔야죠.저희 학교는 취업 특화 학교로 AI학과에서 신설한 피그마 교육과정이었습니다.덕분에 승인을 받지 못해 무료 기능만 사용하고 있네요.어떻게 된건가요?

I’ve been trying to publish all day after making some changes and it keeps coming back with an error message. Can someone help? 

Hi team!I found some strange behavior with Slots in instances.Context:A component has a slot with content, and part of that content is placed inside frames — for example, in my case they are additional chart lines with dots. Frames witn the line 1 and line 2 are visible, other 8 frames with lines are hidden. Some of those hidden elements are controlled by component properties. If you change the content, enable or disable any of the hidden frames inside the slot in an instance, all hidden elements inside those frames disappear.  

How do I get around this? I keep getting “downstream service error” while trying to generate an image and this had happened at least 4 times in a row. 4out of 5 times it only works now. I have reset my connection, opened and closed the tab, nothing seems to be working.

Hi,I’m experiencing an issue with billing that I don’t understand.I cancelled my subscription on time, however, I have still been charged. I am unable to access any billing settings to remove my payment method or properly manage the subscription.At this point, I cannot even see or modify my billing information, which is very concerning.I have contacted support and haven’t got any response on the matter yet. Could you please:Confirm whether my subscription is fully cancelled Explain why I was charged after cancellation Help me remove my payment method Process a refund pleaseThis situation feels misleading and frustrating, as I followed the correct cancellation steps.Thank you for your help.

I had a Figma Professional plan from March 24 to April 24. After purchasing the plan, the subscription charge was deducted from my card. I then downgraded/cancelled the paid plan after the full month ended.However, Figma has charged my card again, even though my team still shows as being on the Starter plan, not the Professional plan. I do not see any active paid subscription on my team, so I’m not sure what this new charge is for.Please review my account and billing history, explain why I was charged again, and issue a refund if this charge was made by mistake. attaching the proof.

Couldn't reach server, try again in aTry againminuteI am getting this error for the last hour is there anything down on Figma side? 

DescriptionSince a recent Figma update, custom fonts are no longer being recognised in Figma Slides. When editing text, the "Missing font" dialog appears for fonts that are installed and have been active throughout the project.This issue appears isolated to Figma Slides; I haven't confirmed whether it affects Figma Design files.EnvironmentmacOS: 26.3.1 (a) (25D771280a) Figma Desktop: version 126.3.12 Font manager: RightFont Fonts affected: Any custom, loaded font (i.e. Cooper Lt BT, Cooper Md BT, TT Norms Pro, YWFT Coopera)Steps to reproduceOpen a Figma Slides file that uses custom fonts Attempt to edit a text layer Missing font dialog appears for fonts that are installed or activatedExpected behaviourFigma recognises installed fonts and renders text correctly without prompting for replacements.Actual behaviourMissing font dialog is shown for all custom fonts. Fonts are confirmed as installed and activated (see screenshot).What I've triedReloading the browser tab / restarting the deskt

After purchasing a Figma Pro account and sending 53 prompts, it wrote to me that your credit had run out and that the last few pages, which I had fixed the bug, were back to their previous state.