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Couldn’t connect, check your internet and try again” — requests stop working (Request ID: 19e5ee8b-aa58-4a84-8d5f-a53c88d47d6a

  • May 20, 2026
  • 3 replies
  • 17 views
Oskar Block

Hi, like several others - I’m having an issue in Figma Make in one specific project.

 

Error: “Couldn’t connect, check your internet and try again”

Request ID: 19e5ee8b-aa58-4a84-8d5f-a53c88d47d6a

 

Behavior:

 

  • In this project, Make stops processing my prompts/requests and shows the error banner. It starts to process the instructions but then remove it entirely

  • Other Figma Make projects work normally.

  • If I create a clone, the same error appears again.

 

What I tried:

  • VPN and blockers disabled

  • Tested on Windows (chrome) and on phone with mobile data (same result)

 

3 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • May 20, 2026

Hey ​@Oskar Block , thanks for the detailed report and for the steps you've already tried! 

Since the issue is specific to one project and persists even on a clone, this looks like it could be a file-level issue rather than a network or device problem (especially since other Figma Make projects work fine for you.)

I’ve created a bug report on your behalf so our team can investigate further. In your support case, please also add:

  • The URL of the affected project, and the URL of the affected file and grant "Can View" access with support-share@figma.com .This allows the team to reproduce the issue and investigate it
  • A screen recording of the issue with the full window in view if you can

For reference, your case number is #1913516, sent to your email address: blxxxar@gxxxl.xxm, thank you! 🙏

Oskar Block
  • Oskar Block
  • Author
  • New Member
  • May 20, 2026

​@Celine_ Thanks for the response. I have already sent this several times to your support without any response - please escalate this asap. We recently went live and have a lot of trafic, need to sort it out. 

 

 

Celine_
Figmate
  • Celine_
  • Community Support
  • May 21, 2026

I understand the urgency given your recent launch, I'm sorry for the inconvenience this is causing!

I can see that our Technical Quality team has already replied to your ticket today and is waiting for some additional information from you to investigate further. Please check your inbox and reply directly there as soon as possible so they can continue the investigation 🙏

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