Last Friday I had ~20 files in my Draft folder, now they’re no longer there. I raised support ticket #1910647 yesterday, but haven’t had any response.
I had two Figma profiles/accounts that I could switch between using the dropdown — a free personal account and a seat within my previous client’s plan. I had stopped working with that client in February and have had no access to their file folders since then, however that Figma profile was still visible within the dropdown. As far as I was concerned, the files I had saved in Drafts were under my free personal profile.
Yesterday I went to upgrade my free account to a Pro account, but realised when the upgrade form opened that it was listing my old client email address. I tried to change to my personal one, and was asked to sign in again. It wouldn't accept my password, so I reset it. After signing in I noticed my Draft folder was empty and that the old client profile was no longer visible within the dropdown.
Could the ~20 files I thought I had saved to my private draft folder somehow have been saved to a draft folder under my client account, even though I had no access to their other files anymore? I asked the Figma Admin from my old client’s office if they could see my lost files, but they couldn’t.
