I canceled my subscription but am still being charged.

Hey ​@arpa.thaiti — welcome to Figma Forum, and sorry to hear about the trouble with your billing.

I'm not able to access account-specific details from this public space, but I've opened a ticket on your behalf with our Product Support team so they can review the charge and your cancellation status. Your case number is: 1819652, and they'll follow up at the email tied to your Figma account.

In the meantime, this resource covers how cancellations and billing work, which may help clarify what you're seeing: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Please keep an eye on your inbox for next steps. 🙏🏻

How do I cancel my subscription completely. I cancelled  the subsription many days ago and yet still getting a message of figma trying to make a transaction on my account. I have look ed all over the app and can’t see an option to cancel subsription again. What should I do please.

I am also on free plan (downgraded) but still got an email that my plan is being extended 21 May.

Hey ​@kamiti emily , Celine from Figma here, stepping in for ​@Tom Reem!
If you’re on a Professional plan, you can cancel it by following these steps:

1. In the browser or Figma desktop app, locate your Professional team in the file browser sidebar.
2. Click  Admin.
3. Select the  Settings tab.
4. Under the Plan section, click Cancel plan.
5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

You can also find more details on downgrading your Professional Plan on our Help Center.

Please also note that any prorated charges for seats that weren’t billed during the previous billing period may appear on the next invoice, this is expected billing behavior. More information on this article: There are additional charges in my Figma bill.

If you’d like the support team to review your billing situation in more detail, you can contact them through the Support Hub by typing “Billing, Contact agent” , then click Start a chat and select Enter. Hope this helps!

 Hey ​@Jeffrey K , if you already downgraded to the free Starter plan, it’s possible that the email you received was triggered before the downgrade fully processed, or it may simply be a renewal/plan status notification.

I’d recommend double-checking your current plan status  as mentioned under: Admin > Settings > Plan

If it already shows Starter plan there, then your downgrade likely went through successfully.

If you still see an active paid subscription or upcoming renewal date there, I’d recommend reaching out to the support team through the Support Hub so they can review your billing status directly. Thank you!

I’d recommend double-checking your current plan status  as mentioned under: Admin > Settings > Plan.
I don’t have these options since, i canceled days ago, Following through the steps.
Yet, I still have messages trying to transact..or bill my account

Hey ​@kamiti emily ,I checked your ongoing support case, and I can confirm the agent has now resolved the issue. Please check your inbox when you have a moment 🙂
From what I can see, after the plan was cancelled but before the subscription term fully ended, your Collab seat was upgraded to a Full seat. That’s why you saw the additional invoice.
Just to clarify: this was not a new renewal charge. In some cases, prorated charges can appear on a later invoice for seat usage that hadn’t yet been billed during the active term. The good news is:

• your plan is fully cancelled
• you won’t receive any further invoices unless you resubscribe

Since this has now been resolved through the support case, and the other cases have been addressed, I’ll go ahead and close the thread here. Thank you!