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Question

I canceled my subscription but am still being charged.

  • March 28, 2026
  • 1 reply
  • 9 views
arpa.thaiti

I canceled my subscription, but Figma is still charging me. When I canceled, it said it would expire on the 28th of this month, but they're still charging me on that day. and i cant found a refund on my setting

    1 reply

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • March 29, 2026

    Hey ​@arpa.thaiti — welcome to Figma Forum, and sorry to hear about the trouble with your billing.

    I'm not able to access account-specific details from this public space, but I've opened a ticket on your behalf with our Product Support team so they can review the charge and your cancellation status. Your case number is: 1819652, and they'll follow up at the email tied to your Figma account.

    In the meantime, this resource covers how cancellations and billing work, which may help clarify what you're seeing: Upgrade or downgrade your plan → Downgrade or cancel your plan.

    Please keep an eye on your inbox for next steps. 🙏🏻

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