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URGENT: I’m a university student that cannot verify my student status on Figma and SheerID won't provide me any further assistance. Is there any way I can receive help

Hello Figma Support, We noticed that the price of our subscription has changed compared to last year, and the total amount charged (including taxes) is significantly higher than what we previously paid. Could you please clarify why the subscription price and tax amount have changed for our account? Since this payment appears to be higher than expected, we would like to request cancellation or reversal of the latest charge so that we can review the correct pricing and complete the payment again with the proper amount. We would appreciate your help in resolving this. Thank you in advance for your support.

Amid heightened focus on dining habits that lessen persistent ecological burdens, Eco-friendly Cutlery emerges as a favored choice for utensils derived from natural, renewable origins that support responsible use. These implements offer functional performance in place of traditional options, addressing widespread interest in reducing waste that lingers in environments. Food providers and everyday consumers increasingly embrace such alternatives to maintain meal enjoyment while contributing to cleaner outcomes, reflecting a collective move toward harmony between convenience and nature.The foundation relies on premium plant-based or fiber materials with natural toughness, processed into shapes that ensure stability and ease during handling. Techniques create balanced pieces that resist bending under normal pressure and provide pleasant interaction with foods of varying consistencies. Inherent qualities contribute to breathability and tactile appeal, suiting applications from warm soups t

Dear Figma Support Team,I am contacting you regarding the activation of the Figma Education plan.I have already submitted the verification form and also contacted SheerID via email several times. However, the verification process has not been successful. In my submissions, I have provided all the required information and supporting documents confirming that I am a lecturer at my university.For verification, I used my institutional email address. However, my Figma account is registered with my personal email, which is the account that should receive the Education plan if my eligibility is approved.Institutional Email: [redacted by forum admin/moderator to remove PII]Personal Figma Account Email: [redacted by forum admin/moderator to remove PIIProgram ID: 689a65716d6a3a59de4ff268I would greatly appreciate it if your team could review my case and help resolve this verification issue so that the Figma Education plan can be activated.Please let me know if any additional information is requi

i have a tight deadline.so can you fix that as soon as possible

I am testing the capabilities of Slots in the design system I am working on. I noticed a strange phenomenon and wanted to find out if anyone else has experienced it and if it is just a bug or a change in the behaviour of Slots after the first release. I have a component with slots ready, dated 6 March, and drag & drop works fine when placing content in the slot (as was shown in the Figma tutorial video). On Monday, 9 March, I recreated an identical component, but drag & drop no longer works in it. I can only copy the content and paste it into the slot, and after pasting the content, the drag & drop option suddenly ‘unlocks’. When the component has nothing in the slot, drag & drop does not work. However, it works perfectly in components created a few days earlier.

We're currently experiencing an issue with Google authentication in our Figma Make + Supabase setup. When a user attempts to sign up using their Google account, the user is successfully created in Supabase, but the OAuth callback URL doesn't work as expected. As a result, the user isn't redirected to the authenticated part of the application. This breaks the login flow, effectively preventing access to the app despite the user being created in the Supabase auth table.

Dear Figma Support Team,I am writing to request a review and restoration of my suspended account ([redacted by moderator to remove personal information]). The last action I performed was publishing my own work to the Figma Community, which I created entirely from scratch and not from any copyrighted or third-party files. Because of this, I believe the suspension may have been made in error.This account is my primary and only account for daily professional work, and unfortunately I have not yet created backups of my team projects or files. The suspension is therefore very concerning and is currently impacting my ability to continue working. I also did not receive any prior notice or explanation regarding this action.I am fully willing to provide any information, verification, or credentials needed to assist your review. I respect Figma’s policies and would never intentionally violate them, and I sincerely hope this matter can be resolved so I may regain access as soon as possible.Thank

I’m the admin of the desing project account and while I was changing a dev seat to a full seat I added by mistake an unneeded seat. I only need 3 full seats and now i have 3 full seats and 1 dev seat. I’m trying to remove the extra dev seat from the account but i can’t find the option to do so. I can only change the seat of the current users or give the unwanted seat to someone else. It happened a few hours ago and I really don’t need an extra dev seat. Thanks. 

Hey. When I open my project it is not loading. The app details in terms of the prompts I put in are available and I can see them on the left side but the app itself and everything I have created so far seems to be gone. There is a notification on the screen that says ‘I couldn’t solve this one. Ask Figma to fix it.’ Even the preview panel in the drafts no longer shows anything. It looks blank. Here is the link:  

We had a disgruntled employee permanently delete the majority of our files. I was working with a customer support person on Friday but they logged off for the day before it was resolved. He restored some files that were deleted but none of our primary ones were restored. This is urgent for my organization and represents years of work. Can someone jump on this issue ASAP to help me finish the process? The ticket number is: 1781840

My client has sent me an invitation several times to view and edit a file. I keep getting a notification that ‘I’m outside their organization and need to request access’. When I click on the ‘Request Access’ button it says my request is still pending. However they don’t see any request in Figma on their end. 

I recently bought the Figma Collab plan, not realizing that it wouldn’t let me edit my own projects unless I also purchased a Full Seat. When I tried to modify my file, I was prompted to upgrade to a Full Seat. At first, I thought it might be due to admin permissions, since I own the file. However, after clicking “Get a Full Seat,” an invoice for $156.00 was generated, and it’s scheduled to be charged on April 10.I need help canceling the Full Seat and the $156 charge.

Just a quick tip for everyone, since components have a crazy way of disappearing at some point, and brining them back is impossible, even if trying to access version history, my advice is create a broken down version of each component just to replace it easier and not having to recreate it again when it happens. Basically duplicate every component, break them apart, and just keep them just in case.

During student authentication, it has not been in progress for 5 days due to exceeding the verification limit. Please solve it  

Hello,My student verification through SheerID was approved on Feb 28, 2026.However, my Figma account still asks me to verify my student status.Verification ID: 69a030ed3e5c4052f78065cbCould someone help apply the education plan to my account?

I need to add a new user to our figma account. We have open seats, I am an admin and I don’t have the ability to do this (see screenshot).  This is critical for a new designer who needs access by 3/13.

Hi Figma team, I have been having problems with the education plan, i applied in February for the plan and ran into some problems so I contacted the SheerID support team. They were able to verify that I am indeed eligible for the plan. My problem now is that my account still shows that I’m still on the free plan.I have already submitted a support ticket and sent an email to the email provided by SheerID for the support team, I have yet to recieve an answer on either of these.I was wondering if someone could help me here, i have verification info for SheerID if this would be needed.Thank you so much in advance

Hi everyone,I am experiencing an issue with the Figma Sites CMS that started today, despite everything working perfectly yesterday. I have a CMS list where the first item I click directs me to the correct page, but when I try to access a second (different) item from the list, the page continues to display the content of the first item.Even though the URL in the browser address bar is correct and reflects the slug of the second item, the page itself fails to render the new data and remains stuck on the previous content. This seems to be a significant rendering glitch as no changes were made to the setup between it working yesterday and failing today.I would like to request urgent assistance from the Figma Support team to look into this behavior, as it is currently breaking the navigation and functionality of my CMS collections.Thank you for your help. 

There is no visual indication on a frame that has been inverted and rotated that the inner positioning is then inverted even if all other settings are normal. This requires a rebuild of the entire frame and reinsertion of all its components, which is terrible if it is already a component

As mention, I had a component set with some variants. I deleted some, kept 3 and made some changes in file i’m using as a library.  When I’m on another file where i’m using the library I still see the old component. With the variants that I deleted and only some of the changes I made. If I import an instance and click to open the main components it either tells me the isntance i’m looking for has been deleted (so why is it showing it to me?) or if I’m using one that I changed but I still see the old one, if click to open the main component it goes to the right file and show me the right component updated as it should be. So the link between the file works. Is just refusing to update the component. I close figma multiple times. I tried desktop app on Mac and tried the browser. I deleted the cache. I use the trouble shooting  > reset and restart figma and nothing. it’s just not working. You guys really need to focus to not make this things happens rather than coming up with new featur

I keep trying to update the Payment details in our Admin account, but the info is not saving, and I’m not sure if it will charge the card I added.How do I make sure our quarterly invoice is paid without interrupting service?

On the website, the modal is cut off.

Hi, I get some visual artifacts after tweaking some graphics settings on my Windows laptop. Do you know which setting might cause this?