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Question

Error in working file

  • June 12, 2026
  • 3 replies
  • 19 views
Hümeyra Topçu

Hi,

Since yesterday, our working file at the link below has been showing the attached error and does not open. We have important files in it, so we kindly ask for your support in getting it opened/access restored.

Thank you very much.

Best regards,

3 replies

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • June 12, 2026

Hi ​@Hümeyra Topçu, Celyn from Figma Community Support here.

Thanks for reaching out and for providing the screenshot. I understand that you're unable to access an important working file and are seeing an error when trying to open it.

I've gone ahead and created a support ticket for the team so they can take a closer look into this. Your ticket number is #1958484.

Please keep an eye on your inbox, someone from the team will be in touch shortly with next steps.

Thank you for your patience while we investigate this 🙏

Hümeyra Topçu

Hi again,
The page was opening in the browser, but now it is not opening again. Could you please check it one more time?

Once it opens, I’ll quickly move my data to my other page.

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • June 16, 2026

Hi ​@Hümeyra Topçu, thanks for following up and sharing the additional context.

I took a look at your support ticket (#1958484), and I can see that the team has reached out with some next steps.

When you have a chance, please check your inbox and continue the conversation directly on that ticket so the team can assist you further.

Thanks! 

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