I’ve been trying to resolve a billing issue where I’ve been billed for months for services connected to an account through my company email that I no longer have access to as I haven’t worked there for a year and lost access to that figma account and email. Multiple requests I have made through Fig AI agent don’t seem to even exist? (1963581). I created one support ticket (#1952467) through emailing the sales team but that ticket was marked as resolved even though I never received any information about the situation or any kind of confirmation email.
Solved
Multiple support requests supposedly created by AI agent but none appear to exist and no confirmation email
Best answer by Tom Reem
Hey
To ensure we’re moving forward, I checked in with our Product Support team and they're actively reviewing your case under ticket: 1952398. I've shared your post so they have the full picture.
Since you no longer have access to the company email tied to the original Figma account, please keep an eye on the inbox tied to your Figma Forum account — the team will follow up there. 🙏🏻
Hey
To ensure we’re moving forward, I checked in with our Product Support team and they're actively reviewing your case under ticket: 1952398. I've shared your post so they have the full picture.
Since you no longer have access to the company email tied to the original Figma account, please keep an eye on the inbox tied to your Figma Forum account — the team will follow up there. 🙏🏻
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