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Question

Charged $36.77 "Billing Adjustment" with no explanation + still charged $60 for AI credits after cancellation

  • June 16, 2026
  • 1 reply
  • 25 views
hrrley

Hi Figma team,

I'm dealing with a billing issue that I'd like to raise here for support, and to give a heads-up to others using Pro plan + AI credits.

Issue 1: On my most recent invoice, I was charged an extra $36.77 labeled only as "Billing adjustment" — with no breakdown or explanation of what this charge is for or where it came from.

Issue 2: I had already cancelled my AI credits subscription before the next billing cycle. Despite that, the system shows I'll still be charged $60 for AI credits on the upcoming invoice, as if the cancellation never took effect.

I've used and genuinely liked Figma for years, but billing this opaque makes it feel like a scam — getting charged for a service I cancelled, plus a hidden fee nobody explains.

If anyone from the Figma team or anyone who's run into this before can help clarify:

  1. What exactly is a "Billing adjustment" charge? 
  2. Why am I still being billed for AI credits after cancelling? How I cancel this?

 

edit - removed screenshot containing PII

1 reply

Jaycee Lewis
Figmate

Hi ​@hrrley  👋 Thanks so much for your questions and for your honest feedback. I located your support ticket (ID 1965218) and increased its urgency on our end. I see that one of our support specialists was able to give you specifics about your invoice and Figma AI credit details. 

For more information about Figma AI credits:

Please let me know if you need any additional help! – Jaycee

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