Get Solutions

I am using extended collections and they are appearing, but at first I thought it was alphabetical, so I updated my naming to include the “Drug” but then the order they appear in the dropdown seems completely random. How does this work? And can we make it more structured?

Hey Figma community 👋I'm visualizing 7 levels of customer journey design (think: intent → execution, each level building on the last). Right now it lives in a horizontal format and it's... a lot of scrolling. Not ideal for stakeholders trying to actually absorb it.To be clear — this isn't an interactive prototype. It's a static design artifact that needs to communicate layered complexity clearly and beautifully.Here's my challenge:• 7 distinct levels, each with a name, focus, definition, and output• They're sequential AND interdependent• I want people to grasp the full picture AND be able to zoom into a single levelIdeas I've been considering:• Accordion-style sections within a frame• Nested frames or expandable component cards• A radial/layered diagram instead of a linear table• Progressive disclosure using overlapping cardsHas anyone tackled multi-level frameworks in Figma in a way that feels clean and digestible without losing the structure? Would love to see examples or hear how y

Hi Figma Team,I’m writing about my suspended Figma account: I’m a premium monthly subscriber and have important ongoing projects and client files in this account. My account was suspended without any prior warning or notice, and I’m unable to sign in using Google Login.As far as I know, I have not violated Figma’s Terms of Service or Acceptable Use Policy. Please look into my concern as soon as possible, let me know reason for the suspension, and guide me on what I need to do to restore access urgently.Full Name: PixelAccount Email: Support Ticket - 1871351Thank you for your help. I’d appreciate a quick response.Best regards,Pixel

screenshot from Figma standalone appHi all, I’ve been attempting to learn Figma on my own for a year or more. I’m still stumped when it comes to how to tell my developer about padding and margin and special characters. I’d like the dev to use the … ellipsis special character but the best I could do in Figma is to tighten the letterspacing of three period characters, and leave a comment on the board. I’ve read here on the forums that designers are unable to communicate margin without an invisible spacer box?I have laid out this tiny card view which could show up as a card on its own, or have a active state with the yellow highlight ring, or have a photo under it. For now, I’ve turned the card alone into a component. I stretched the text box of the number id 593052… to touch the blue border  and added 4px paragraph indent. (because when i originally built it, i moved the blue selection box of the text 4 pixels over from the edge.) I don’t have a way to indicate padding for the right edge

Hello,On February 8, I canceled my subscription and disabled auto-renewal. However, on February 14, I was charged for another month.My account is currently still on the free version, and I cannot see any subscription, billing history, or confirmation of cancellation in my account.I am requesting a full refund for the charge made on February 14.Please review this issue and process the refund as soon as possible.Thank you for your assistance.

Hello, I am one user who just found out about this website Figma. I was looking around the website and accidentally paid for the plan about 20mins before. Can I please get a refund? 

Hi everyone,I’m reaching out to see if anyone else is experiencing longer-than-usual wait times for plugin reviews or if I might have missed a step in the process.I submitted my plugin, for review on Monday, April 13th. It’s been over 10 days now, and I haven’t received any confirmation email or feedback regarding the status (approved, rejected, or under review).A few details:Submission Date: April 13, 2026.Current Status: Pending (no communication received).Checklist: I’ve already checked my spam folder and verified my developer console.Is there a specific support channel I should contact besides the standard submission form, or is this a normal timeframe lately? Any advice from fellow developers would be greatly appreciated!Thanks in advance!

I can’t seem to get the new raster to vector function to work, in fact, I can’t even find the secondary toolbar!The secondary toolbar is nowhere to be found in design:And it looks really different to what the people doing tutorials on this function have in draw: This would really help me right now, if anyone knows how I can get it to work please tell me

I can no longer copy one line of CSS out of dev view.I now have to use the clipboard icon to copy all the CSS and paste it into my file, then delete what I don’t need.I have added stills showing basics.I am on a Mac Sequoia 15.3.1, using Figma in Firefox Dev 139.0b5. It seems to be ok in Chrome, but that is irrelevant, unfortunately, as process is dependent on Firefox Dev.

Hi Figma team,I’m reporting a billing issue with my account.I canceled my Professional plan last month, but I was charged again today. Could you please check what happened?I’d like to request a refund for this charge and ensure that my subscription is fully canceled so I won’t be billed again going forward.Happy to provide any details you need (account email, invoice ID, etc.).Thanks for your help.

Hi all,I submitted a public OAuth app for review on March 26, and as of today it's been about a month without any update — no approval, rejection, or requests for changes. The submission page mentions a 5–10 business day turnaround, so I wanted to check in here.A few details:- App name: Brilliant- Submission date: March 26, 2026- Scopes requested: file_content:read, current_user:read- Testing instructions were included with the submissionTotally understand there's a backlog right now, but would really appreciate it if someone from the team could take a look and flag it internally, or let me know if anything additional is needed from my end.Thanks!

Hello everyone,My Figma account has been suspended. Could anyone please help me contact the support team to recover my suspended Figma account?Regards,Pixel   

My education plan expired, so I paid for the pro plan, but all the existing files are gone...The email address is the same, and there is nothing in Draft or deleted files.I don't have any special emails..What should I do in this case?I can't even connect to the pygma link I wrote before

Hi there! I discovered slots are now in open beta and I'm really excited to get started with it. However, in my design system I previously used the Slot Editor plugin. How I'm looking into how to migrate that. I've checked the migration docs Figma offers but I don't think it applied to my use case.For example, we have a fold component which structurally looks something like this:in which the "Content <slot>" is what we use for the plugin.Just turning that into a Figma slot doesn't work, as updated instances lose their slot content.Anyone found a workaround for this? Or will it require an entire rebuild and check of all instances (Which are a lot) ?

Title: Confusing duplicate billing / prorated charges for second Full seatWe are currently on a Figma Professional plan and have 2 intended paid Full seats (one admin seat and one additional editor seat), plus a View-only user.However, our billing has become confusing and appears inconsistent across invoices and upcoming charges.What we are seeing: We already paid for our first annual Full seat: $192 annual Full seat (Admin) Invoice dated March 23, 2026 We later received another invoice that includes: “Prorated Professional Full seat (annual)” = $192 Plus small collab/monthly adjustments Total paid: $211.78 (April 23, 2026 invoice) This suggests a second Full seat was already charged. Despite this, the upcoming invoice still shows: “Billing adjustments” = $175.69 Monthly costs = $0 No active monthly seats listed Issue:We are trying to understand why there is an additional $175.69 billing adjustment when: We already have only 2 intended Full seats total Monthly seat usag

Hello. Macbook Air resolution is 2880. The size of the layout in the Figma app is 1920. If I zoom to 100%, the layout doesn't fit completely on the screen, is that supposed to be the case? Thanks

Hello Figma Team,I would like to request a refund for a Dev seat that I purchased by mistake earlier today.Details:- Account email: [redacted by moderator to remove personal information]- Plan: Dev seat (Professional plan)- Purchase date: 26/4/2026I misunderstood how Dev seats work across teams/projects. After purchasing, I realized that this seat cannot be used for the project I actually need access to, so the purchase is not useful for my use case.The purchase was made very recently, and I have not meaningfully used the Dev seat.I would really appreciate your help in processing a refund for this transaction. Then I will request my team leader own his workspace to purchase again dev seat.Please let me know if you need any additional information.Thank you very much for your support.Best regards,  Nam

Hello Figma Support Team,I am writing to report a bug that occurred in one of our shared Figma design files.On April 23, 2025, a version was saved by an unknown editor (no name displayed in the version history), and at that point, a large number of objects on a page had disappeared.【Details】- Date of occurrence: April 23, 2025- File type: Shared design file (access is managed by invitation only)- Issue: A large number of objects on a page were deleted without any intentional action by our team members- Version history: A version checkpoint exists at the time of the incident, but the editor's name is not shown- MCP usage: One of our team members (an engineer) had the Figma MCP server enabled during development work around the same period

Hello tout le monde,Je suis entrain de créer un site par le support figma design et non figma site parce que les fonctionnalités sont plus intéressantes et diverses. Problème je voudrais le publier maintenant et en cherchant il fallait utiliser figma site, est-ce-que quelqu'un a la solution afin que je puisse le publier à partir de mon fichier figma design ?Merci ;) 

Hello,We have the finance department’s email added and they have unchecked all types of notifications as seen in the screenshots. However, they are still receiving notifications for things such as when someone requests a seat upgrade. Is there a way to fully turn this off? Or is it because the user is an admin that they receive these notifications? Thanks 

I can't see the slide editing panel correctly or completely. The top part appears "cut off" and is sometimes transparent, showing the other open windows behind.

Hi,I’m experiencing a recurring issue with access to a Figma board I’ve been invited to collaborate on.At one point, I had full access — I was able to view and edit the board without any problems. However, when I tried to open the same link again today, I received the following message:“Looks like this file is restricted. To access it, you need to join the X organisation first. Ask to be added.”The confusing part is that I had already requested access previously and was granted it, as I was able to edit the file. I’m not sure why access is now restricted again.Could you help clarify what might be causing this and how to resolve it?Thank you in advance.

Dear Figma Support Team,I am writing to request assistance regarding my Figma Education plan.I successfully completed student verification through SheerID, and the Education plan was initially applied to my account. However, I accidentally signed in first using my personal email address, which caused the Education plan to be associated with that account.Afterward, I updated the account email to my educational email address. Following this change, the Education plan was removed and my account reverted to the Basic plan.At present, I am experiencing the following issues: My role still appears as “Education” My plan is now listed as “Basic” I receive a “Verification Limit Exceeded” error when attempting to verify again SheerID has confirmed that my student verification was successfully approved and advised me to contact Figma Education Support directly.Verification Details: Verification approved through SheerID Date: April 20, 2026 Verification ID: 69e4cdb22b8e9817501f7246 Summary

Hi guys, I’m experiencing very annoying Coil Whine from my PC Desktop whenever Figma animations are active. I do not hear this when watching YouTube videos, or when playing large Movie files (eg; 4K 60gb .MKV’s using VLC). Appreciate this question maybe a specific PC/GPU/Power Management issue, but hoping somebody in the Figma community has also experienced this, and may know a solution. It’s very distracting when trying to work, and this is on a relatively new and powerful PC system (Intel i9 14900KF, RTX 4080 Super, 64GB DDR5 Ram, Win 11). Thanks in advance 🙇

Couldn't connect, check your internet and try againID: faaf6398-fb77-4d0a-8e3e-bb62a3b82d69 Been getting this error on a project. My internet has been spotty today but it is working with every other application now and I’m still getting this error above the AI prompt area in Figma Make. Tried restarting Figma and my PC, no luck. Any guidance on this?