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Unable to connect to Github from Figma Make, even though my Github Admin has approve the installation. Log ticket #1897502 but not getting any response.

I have Code Connect setup for both Web via React and Android via Jetpack Compose. Both show up correctly in the Figma appe.g. for a Checkbox component:This is the config file where I set my label. This is using the no-parser template. { "codeConnect": { "parser": "react", "include": ["/**/*.figma.js"], "label": "android-compose", "language": "kotlin" }}When I call get_design_context with the remote Figma MCP with a Figma link that uses a Checkbox in the Android repo, it still returns React+Tailwind instead of my Compose code.According to the additional FAQ info here, it should work when I set clientFramework to android-compose but it is still not working  

Hello! I intended to purchase only 1 Dev seat for my team. However, when the invoice was generated, extra accidental seats were added, making the invoice amount much higher than expected. I have already gone into my Admin settings and downgraded all those accidental extra users, and mine as well, back to free "Viewer" seats. Since this was an accidental system upgrade and the extra seats were not intended, could you please issue a refund/credit for the extra charges and adjust my billing to reflect only the 1 Dev seat? Thank you in advance.

Hola esque tenía otra cuenta con otro correo, elimine la cuenta, y ahora quiero crear una misma con el mismo correo y no me deja me pueden ayudar porfa  

Hello, I am currently on a Figma Education plan. One of my classmates, who is also on the same Education plan, already has access to AI features like Remove background, Boost resolution, Edit image, and Make an image.As I Have Attached his and mine Screenshots, in one Screenshot he have the action button, and the other who have normal button is mine.However, I don’t see these features in my account. Could you please clarify if AI features are available for Education users, and if so, is it possible to enable them for my account? If there is a waitlist or any extra step needed, I would like to join. My account details: Name: [Dhruv Vadera] Email: (redacted by the moderator due to PII)] Thank you for your help!

Subject:Request to Prioritize Refund Ticket #1921030 for Incorrect Team PurchaseDescription:Hello,I previously reported an issue where a Figma team plan was accidentally purchased under the wrong team, and you have already helped me resolve the refund. Thank you for your support.Currently, another member of our team has encountered a similar issue. He accidentally purchased the Figma team plan under his own personal team and has already submitted a refund request ticket. However, he has not yet received an effective response.You previously mentioned multiple times that the email address did not match. We have since provided the correct email address:Please contact me, and I will provide it to you.The related ticket number is:Please contact me, and I will provide it to you.Could you please prioritize this refund request? We are waiting for the refund to be completed so that we can repurchase the plan under the correct team and continue our work.Thank you.

好的  麻烦再催促一下，我发现他们要求要再工单中确认，但是对方没有任何回复#1914644

The transparency used for uncertain items is not very clear at first glance when zoomed out. Could this be improved, maybe by  use of a different colour for transparent items for greater contrast?

I’m trying to publish a plugin.On the Step #2 - Choose some images - I populated everything and still see “Please fill out required fields and correct any errors”.Could you please suggest a solution? 

Hi everyone, I need help with my Figma Professional billing.I accidentally added another account/member to my team because I was trying to get access/AI credits for that account. I did not realize that it would add or upgrade the account to a paid seat. After adding it, my billing increased and now I’m seeing an extra $27.10 fee.I already tried fixing it by removing/downgrading the extra account and making sure the other account is not using a paid seat. But even after removing everything, the fee is still showing in my billing/upcoming invoice. My situation:I only wanted to keep my original paid seat/plan.I accidentally added an extra paid seat.I already removed or changed the extra account back.The extra $27.10 fee is still showing. I’m not sure if this will still be charged or if it can be removed before the invoice.Has anyone experienced this before?Is there a way to remove the accidental extra seat fee from the upcoming invoice, especially if the seat was removed right away and no

I have tried several times to verify my student account; however, each time it says that I have exceeded my limit for student plan. Old links say they are expired and I need to try again. I have contacted SheerID a few times but they just give me the same reply: “We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”I have not been able to use figma properly for a while now because of this. Please help!

Hi Figma Support, I accidentally upgraded the wrong team to the Professional plan today and submitted a support request for a refund. This was a mistaken upgrade, and I do not intend to use the Professional plan under this team. I have already taken action to prevent future charges and I plan to subscribe again under the correct team once this issue is resolved. However, I have not received a confirmation email or ticket number, so I’m worried that my support request may not have been received successfully. Could someone from Figma Support please help check whether my request was received, or help escalate this billing issue? This is urgent because it involves an accidental paid subscription and I would like to resolve it as soon as possible before subscribing under the correct team. Thank you.-1

저번달에 플랜 취소를 했는데 이번달에 추가로 결제되었습니다. 환불 요청을 드렸지만 환불을 받을 수 없었습니다. 빠른 시일 내로 환불 처리 부탁드립니다. 

Hi,Everything works fine using grid, but when I close Figma and reopen it, it’s messed iup. The issue gets fixed if I simply duplicate the frame using autolayout grid, the new frame will look perfect, while the old identical one will be broken. The one on the left is broken, the one on the right is correct, it’s simply the duplicate (Alt drag) of the other one, no changes made to it whatsoever.Thanks 

I cancelled my subscription and a week or two after that I was still charged $15.00. I do not see any seats on the professional plan neither I can access the files that I’ve worked on, which means the plan is cancelled. I also cannot find where I can change my billing info not to be charged again.Why am I having these problems? The support team is not responsive. My ticket issue has been submitted almost a week ago.

Below image you can see images are not prefectly aligned. Next one is above the other. How to align perfectly  

Hi, I’m trying to build a skill which traces the Figma prototype for all the interactions I have wire in my Figma file. The Figma MCP is unable to return any substantial value and unable trace the prototype. Any recommendations on how can I better solve this?

Hi Good day,My team owner was trying to reactivate our professional plan and erroneously made the plan on the wrong team. I would need urgent help reverting this to the right account because that is where all our team files and folders have lived for the past few years.Please help. 

We had completed a purchase through our vendor and received the “Complete your signup” link via email. However, upon logging in we do not see any “organization admin” functionality and in fact the account type is listed as “Free”.

Estaba actualizando unos textos en mi proyecto de Figma Make y de la nada me eliminó absolutamente todo lo que ya había desarrollado, además no me deja volver a versiones anteriores, practicamente se perdió todo el desarrollo de 3 meses que estuve trabajando. 

In Figma, my dropdown component is set up as a frame with a white fill at 100% opacity and normal blend mode. However, underlying layers are still visible through it, even though the dropdown is positioned above other elements in the layer hierarchy. I also tried toggling “Clip content” on and off, but nothing changed. What could be causing this issue?Additionally, could anyone recommend videos or online courses that explain how to create a proper dropdown menu in Figma? I’m really struggling with building one and getting a bit frustrated with it. Thanks a lot. 

Hi team, I received a speaker promo code for Config 2026 from a friend who is presenting at the conference, but I've been running into issues redeeming it for quite some time now. I keep running into blockers. Whenever I enter the code, I receive the following error: "You do not have access to this page. It seems we're having a hard time recognizing your registration code. Please reach out to your Figma contact for assistance."I'm not sure where else to turn at this point. I have already created a support ticket (#1915944) on the 21st but have not heard back from the events team. Now that it is past the 22nd, the deadline for ticket transfers, I'm worried this will cause additional headache. I'd really appreciate any guidance on next steps to get this code activated as soon as possible.Thank you so much for your time and help!

Title:OAuth app with valid client_id returns "doesn't exist" on figma.com/oauth endpoint — private app published to teamDescription:We created a private OAuth app via figma.com/developers/apps, published it to our team (Creative AdBundance), and configured a redirect URI. However, when we try to authorize using the standard OAuth URL:https://www.figma.com/oauth?client_id=8eKIYXCkESoJweas8kHFwX&redirect_uri=https://www.figma.com/oauth/mcp/callback&scope=file_content:read&state=n8n&response_type=codeWe get: "OAuth app with client id 8eKIYXCkESoJweas8kHFwX doesn't exist"The client_id is confirmed correct — it matches exactly what's shown in the OAuth credentials page of our developer dashboard. The app status shows as Private, published to Creative AdBundance.We've tried:Different redirect URIs (our own server + https://www.figma.com/oauth/mcp/callback) Different scope combinations Multiple browsers and incognito mode A second app created by the team Owner — same errorFigm

I have just started using Figma and currently having an issue. My website in Preview does not appear, after publishing, in the Browser as the same version. When I open the live site on a different browser, I see a completely different version of the website. How do I get the live page to remain updated after each publish?

Same issue as the others. Just getting bounced by email support, so figured it’d be worth to put here. Original ticket is #1921872, thanks.