Skip to main content
Question

upgrading to organisation plan

  • August 14, 2026
  • 2 replies
  • 19 views
Paplito Kitenge-Fuki

Hi, I’ve been trying to contact the sales team to upgrade to an organisation plan. But they haven’t been replying to me at all what’s going on with customer service? I need the upgrade asap I’m a freelancer with a limited company that needs it. 

2 replies

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • August 14, 2026

Hey ​@Paplito Kitenge-Fuki, thanks for reaching out! 

I can see you've also reached out to us by email (ticket #2063606). I've flagged it internally so it gets picked up by our team, and I'll follow up here as soon as I hear back.

One thing worth checking in the meantime: our sales team is really only needed for larger or more custom setups. If both of these apply to you, you might actually be able to upgrade yourself right now, without waiting on anyone:

  • Your Figma account uses a work email tied to your company's domain (not a personal address)
  • You're paying by credit card rather than invoice

If that sounds like your setup, this guide walks through the steps: Upgrade or downgrade your plan. If you do need to pay by invoice, or your account needs something more custom, that's exactly what our sales team handles. So you're in the right place.

Thanks for your patience, I'll keep this thread updated as soon as I hear more.

Paplito Kitenge-Fuki

Thank you, 

 

I don’t have a work email this is my work email because I’m a freelancer. If I could upgrade as soon as possible to get the AI features I need would really appreciate it. I’ve maxed out on my credits and my client needs the AI build to finish ASAP ✅

Terms & ConditionsAccessibility statement