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Question

Billing statements and VAT exemption

  • August 18, 2026
  • 1 reply
  • 12 views
UNITYRE

Hello,

I have two questions regarding billing and VAT:

  1. How can I obtain an invoice, receipt, or billing statement for each individual charge made to my account? We need supporting billing documents for every transaction for our accounting records.
  2. How can I disable VAT charges on future payments? Our company is registered for VAT in Kazakhstan, and we account for and pay VAT locally in accordance with our country's tax requirements. Therefore, we would like to avoid being charged VAT twice.

Could you please advise whether it is possible to:

  • provide billing documents for each individual charge;
  • update our company and tax information;
  • add our Kazakhstan VAT/TIN details to the billing profile;
  • apply a VAT exemption, reverse-charge mechanism, or other applicable tax treatment to future invoices?

Please let me know what company or tax documents you require from our side to verify our tax status.

Thank you.

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • August 18, 2026

    Hey ​@UNITYRE , Celine from the Community Support team at Figma here! Thanks for the detailed questions, here's what I can confirm:

    1. Invoice/receipt per charge
    You can find a downloadable invoice for every individual charge under Admin → Billing → Invoices tab. You also can download for your accounting records in PDF. More detail here: Manage payment and invoice details.

    2. VAT for Kazakhstan
    Kazakhstan isn't currently a jurisdiction where Figma calculates or collects VAT. You can see the full list of countries where Figma applies VAT/GST here: Sales tax and VAT (Kazakhstan isn't on it). Because of this, there's no VAT ID/TIN field currently available in the billing profile.

    If your billing address is based in Kazakhstan, you're already excluded from being taxed, so at this time we don't need any tax exemption forms from you. You won't see taxes included in your subscription fee. As a B2B customer, you'd account for the purchase under your local reverse-charge mechanism when filing your own VAT return.

    If you'd still like your VAT/TIN reflected as a memo on future invoices, or have any other account-specific billing needs, please submit a request through our Support Hub / Type “report billing issue, contact an agent” / Click Start a chat and select Enter and follow the prompts. In the form,  please let them know what you'd like the memo to say. Our support team can take it from there and confirm anything else needed. Hope this clarifies!

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