Solved
I got a code error message and I want my credits back.
Best answer by ksn
HI
As I understand it: the issue is that your prompt ran, credits were used, and you still received an error — so it seems credits were used even though the prompt didn't complete successfully.
If that’s the case, it would be worth having our support team take a look at the file directly to see if they can trace the error directly.
I’ve gotten a ticket drawn up for you, and you should have received an email to confirm that it was sent. Your case number is 2077433.
Someone will be in touch. Thank you for your patience!
HI
As I understand it: the issue is that your prompt ran, credits were used, and you still received an error — so it seems credits were used even though the prompt didn't complete successfully.
If that’s the case, it would be worth having our support team take a look at the file directly to see if they can trace the error directly.
I’ve gotten a ticket drawn up for you, and you should have received an email to confirm that it was sent. Your case number is 2077433.
Someone will be in touch. Thank you for your patience!
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