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hello, I had recently applied through my student id. My request was verified by Sheer Id. However, I haven’t received any mail from Figma Team on how to set-up my account and avail the benefits of student id. Does anyone have any idea about how much time is it going to take?

Subject: Unable to publish plugin due to account details change Hi Figma Support Team, I'm trying to publish an update to my plugin (Plugin ID: [redacted by moderator to remove personal information]), but I get the error: "We detected a change to your account details. Please contact support@figma.com to proceed". Could you please help me resolve this issue so I can publish the update?

Hello everyone,I recently created a landing page concept in Figma focused on promoting a traditional handwoven rug collection inspired by artisan craftsmanship and natural interior design trends. The project explores a clean ecommerce layout with earthy color palettes textured backgrounds and minimal typography to create a warm and authentic shopping experience.My goal was to design a modern interface that still reflects the cultural and handmade value of traditional rugs. I focused on product presentation hero sections category layouts and mobile responsiveness while trying to keep the user journey simple and visually engaging.I would really appreciate feedback on the following areas1 Visual hierarchy and spacing2 Product card presentation3 Typography choices4 Color consistency5 User experience for ecommerce browsing6 Overall aesthetic and branding directionI am also experimenting with component systems and reusable layouts inside Figma to improve workflow consistency across future pa

Hello ,I need help understanding a recent charge linked to my Professional Team subscription (“asma’s team”).I cancelled my subscription before the renewal date, yet I still received a new invoiceWhat is confusing to me is that the billing period on this invoice is the same as the previous month’s cycle, rather than a new upcoming month.At the moment, my team is also showing as a Free Starter plan, so I do not understand the classification of this charge or what exactly it represents.Could you please clarify: Why this invoice was issued even after I cancelled the subscription Why the billing period matches the previous cycle instead of a new one What this charge is for, since my team is currently on a Free plan I would really appreciate a clear explanation of what is happening with my account and billing status since i do not have accses to it.Thank you for your help.Kind regards,Asma

Hi everyone,I recently submitted my Figma plugin “Designer/Developer Toolkit” for review and wanted to ask about typical approval timelines.It’s a productivity-focused plugin that helps with:Structured layout generation Design consistency Reducing repetitive manual work Bridging design → development workflowsThe plugin was submitted around ~2–3 weeks ago (on March 19th), and I can see it’s still under review.Would appreciate insights on:Typical approval time (days / weeks?) Whether delays are common If there’s anything I should double-check while waitingThanks

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When u add gif in figma site it loads in preview but when you publish its not loading

Hi! How many days does it take for plugins to be published in current days? I sent my plugin (ColorAssociation) to review on April 19th. It's been 19 days since then, and I haven't heard anything yet. Please, how can I find out when my plugin will be published? I'm kinda missing deadlines for my project(.However, I noticed that the plugin icons and images have loaded and the plugin have appeared in the browser version in my account. I assume this means it's in the final stages of review? or they just forgot to publish it? 

There is a bug when trying to reply, delete or interact in any way with comments in prototype view. It’s been buggy for about a month (I thought it would get fixed on it’s own). See screenshots below:   Then when you try to reply the text is the wrong color: 

When I’m adjusting an image’s exposure, contrast, etc., the “shift” and “arrow” buttons are no longer functional. This makes it difficult to fine-tune an image using only the arrow. Is this a bug? (I was able to do this in the past). I checked a similar question two years ago, but there was no solution, so I am asking again. Previously, a single button click was sufficient, but now you must hold it down or switch tabs to make detailed adjustments.

Hello Figma Support Team,I'm reaching out regarding an account issue that occurred during an email migration, which has resulted in my account being suspended and my projects becoming inaccessible.Here's a timeline of what happened:1. I had a Figma account associated with [redacted] (a corporate email from my previous employer).2. After leaving the company, I transferred this account to my personal email: [redacted] . I updated all credentials — password, authenticator, and billing information.3. Shortly after, the new owner of [redacted] .team needed to register a new Figma account on that email. Since it was previously associated with my account, this was apparently handled through Figma Support.4. Following this process, my account at [redacted]  was suspended and I am no longer able to log in. All of my projects have disappeared.I've been in contact with the current owner of [redacted] .team, who confirms they also do not see any projects in their account and, importantly, does not

Hi,I’m requesting some help with getting a refund for an accidental renewal on my Figma account.I did not intend to renew the subscription for my SignalHarbor team, and I would appreciate assistance with reversing the recent charge of $21.50 USD for the May 01, 2026 to Jun 01, 2026 billing period. I sent an email to support but do not yet have a response. It’s been over 48hoursI can provide the invoice ID and account details if needed.Thank you.

Sometimes it works and sometimes it doesn’t, which makes me assume this is a glitch. When I try and drag and drop slides in the panel to rearrange the order, I’m unable to do so. Please help. Thank you.

I am on a free version, and I enter in the AI what I want for wireframes.  However, it always comes back with a flow chart!  Do I need to upgrade? Is there a way around this… I asked AI and I am not getting anywhere.Please help.

Here is the error: TypeError: Failed to fetch dynamically imported module: https://app-aeqw524lvvf2iionbdlcy6i644vdpsps3ywic6xscmfy4bys3o6i.makeproxy-c.figma.site/src/app/App.tsx Figma can't manage to correct it whatever information I give it. The issue seems to be on one of the buttons of the header of the app, but it can't find it. The person who sent me the project has absolutely no problem opening and bring modifications to it. All my Figma Make credits are falling into this error correction, which doesn't lead anywhere. I somehow manage to access it correctly sometimes, but this is a rare case where the version loaded instead is not completely updated, I'm not really sure how it works. Can you help me?

Hello, I am pretty new on Figma and I am learning via online course.I just started with the topic smart animate and I tried to animate an arrow that is fading in. It works, like I follow the both rules, have the arrow on two different pages (included) and also they both have the same name. It works fine, but as soon as I try to change the design of the “start” arrow a little bit, let’s say it is bigger than the “end” arrow so that it sizes down, the animation doesnt work anymore. I hope you understand my problem… maybe someone has an idea here? Arrows both have the same name, they are both imbedded on their appropriate layer page.The grey to black fade in works, but not the change of the form, as soon as I change the form of the left arrow, the animation doesnt work anymore.  

The bot you set up in the support section for sending you tickets is constantly refusing to respond. When you try ten times to explain that it's a bug, it refuses to understand that it can't solve the bug. When it sends you a form to submit a ticket (not on the first day of your request), it tells you it's sending a request, but in reality, its ticket sending service is simply broken. I can't reach your support team to tell them about this. My ticket about a bug in your bot or your app has never been sent to support. Your bot simply can't handle the task, and my attempts to explain this have been unsuccessful. This problem is widespread. You don't receive any tickets because the bot refuses to send them. This makes your service's support absolutely worthless, given the large number of bugs being fixed, especially since you're too busy implementing new features and neglecting to maintain existing ones.  Give me feedback, your app is buggy, you're losing customers

We wanted get some insights from Figma from Activity logs. We wanted to check if there is a possibility to get demo instance with Admin access to get Activity Logs. 

I built a 12 month calendar variable where I want the user to be able to select a date and have it highlighted, and at that same time every other date will go to default.I have a set variable set up on the first calendar date, turning it to selected and all other 30 dates go to default.When I copy and then paste these properties, nothing happens. This has been an issue over a year ago, but then it was fixed and now it is broken again.

Hi Figma team,I submitted my plugin "Agaur Figma to Code" for review on April 5, 2026.It has been showing as "In review" for over 4 weeks now. I haven't received any approval, rejection, or feedback by email yet. The only email I received was a security self-assessment approval.Could you please check if there's any issue with my submission or if I need to fix something on my end?Plugin details: Name: Agaur Figma to Code Submission date: April 5, 2026 Current status: "In review" (screenshot attached) I can provide the submission email or plugin ID via DM if needed.Thank you for your help.    

Hello Figma Support Team,I hope this message finds you well.I am reaching out regarding a concerning issue with my AI credit usage.Two days ago, my account had 3,000 AI credits. After using Figma’s “Make AI” feature for ca. 10 prompts, my credits dropped significantly to 1,220. Notably, my last prompt alone consumed 136 AI credits, which is unusually high.For context, this level of usage is extremely high compared to other AI tools we currently use. Under our Pro Plan, 3,000 AI credits should equate to roughly 30 prompts based on the current credit logic. Even when considering higher-tier plans, the numbers still appear disproportionate:Organization Plan: ~35 prompts × 100 AI credits Enterprise Plan: ~42–43 promptsAdditionally, 2–3 months ago, AI credit consumption was much more consistent and transparent. Prompts typically triggered alerts such as:"Used 5 AI Credits" "Used 7 AI Credits" "Used 12 AI Credits" Occasionally, "No AI Credits were used"We never encountered alerts indicating

Hello, my Figma Make project has been unable to load properly for almost a week.The screen keeps staying on a blank page with a loading indicator in the middle. There is also a message at the bottom saying, “Live preview loading, interactions may not be saved,” but the content still does not appear even after waiting for a long time. The Publish and Share buttons in the top-right corner are still visible, but the main preview area cannot load at all.I have tried waiting and checking multiple times, but the issue has not improved.

Hi Figma team and community,I submitted my plugin **Semantix** for community review approximately one month ago and it's still showing the "In review" badge with no update.https://www.figma.com/community/plugin/1616746034069306278The plugin has:- No network requests, no backend, no user data stored — fully localI've checked my email (including spam) and haven't received any rejection notice or request for changes. The plugin has been tested thoroughly and the manifest is clean with `"allowedDomains": ["none"]`.A few questions:1. Is there anything I can check or fix on my end to move this forward?2. Is there a way to get a status update or estimated timeline?3. Is a 1-month review period normal currently, or is there a backlog?Happy to provide any additional information, answer security questions, or make changes if needed. Just want to understand where things stand.Thanks for your time.

Publish was unsuccessful - try again later or contact support”.   I have the same issue, i have tried more hvad 20 times. Can you help?