Get Solutions

Hi there,I am on the Figma Pro plan.Until recently there were two full seats paid annually on our subscription, and I as an admin, was a monthly user. (I have not checked settings in while and don’t understand how I as admin was a monthly rather than an annual user)I have deleted the users on the annual seats, but am not able move myself from a full seat on a monthly plan to a full seat on the annual plan, even though there are currently no annual plan users. Please let me know how I can do this.I also want to know what the amount will be for the annual plan going forward, with just me as one person with an annual seat.Thank you!

I already canceled my subscription, and I can no longer see the subscription status. But you still charged me $30 yesterday.

I am a full‑time UI designer. I mainly use Figma for UI component building, design token management and page layout design. I have submitted the AI agent beta survey before, hoping to get early access to the new vertical navigation bar and AI Agent function for improving daily design efficiency. Thank you.

Hello, My Figma file color profile is set to "Assign to Display P3". The export color profile is set to "P3 (same as file)". But when I export a frame (JPEG or PNG), some colors don't match between the original Figma frame and the exported file (see HSB values from Figma).  Any idea why? And how I could get the exact same colors? Thank you,Axel  

Hello Figma and Support Team, I made a mistake when trying to add new members to my Professional team and need your help please. I already have one Professional Plan team (on an annual subscription), and wanted to buy an additional 8 seats within this plan. However, instead of adding a seat to my existing team, I mistakenly purchased brand new, separate Professional plans (also on an annual subscription). This means I am now paying for 9 independent subscriptions for the same team, and none of them can edit team projects. I would like to transfer the new plans to full seats within the existing original professional account please. I have already emailed Figma Support about this multiple times, however I have not received a response. Please could you either transfer the professional plans to seats within the existing professional plan and I will pay the difference, or refund the plans and allow me to purchase the full seats as normal. Thank you very much for your help. 

Hi,I’ve been using Figma Make without issues, but recently I’ve been repeatedly encountering a “Something went wrong” error.The error keeps showing up consistently, which is blocking me from continuing my workflow.I’ve already tried refreshing the page, but the issue still persists.Has anyone experienced a similar issue?Is there any known fix or workaround?For reference, here is the error ID:713d2f1b-caac-470b-885e-615d932b4fcbThanks!

Olá pessoal!Estou frustrado com o FIGMA. Criei um aplicativo que realizasse uma pesquisa de campo para empresas e essas informações fossem direcionadas para o aplicativo e no final o sistema gerasse um relatório técnico. Até aí, tudo bem, porém já comprei créditos e utilizei apenas para esse problema. O link é criado, mas ao direcionar para o endereço, a página fica em branco. Contudo, o problema persiste. Já utilizei todos os créditos e preciso que tomem providências referente a esse problema de geração de link que não funciona. Por favor, utilizei todos os créditos e não consigo resolver o problema.Utilizo o windowsNome do dispositivo    DESKTOP-DO52RG5Processador    Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz (1.99 GHz)RAM instalada    8,00 GB (utilizável: 7,88 GB)Placa gráfica    NVIDIA GeForce MX110 (2 GB)Intel(R) UHD Graphics 620 (128 MB)Armazenamento    159 GB de 1,38 TB usadosID do dispositivo    B23BAAA0-A4E8-441A-A2E0-2B9C70A2FDA3ID do Produto    00342-41429-82985-AAOEMTipo de s

Hi EveryoneI’ve been experiencing this issue for the last 3 days… I have a figjam board where I gather all relevant links to Figma files for a project I’m working on.. It was going fine, until it stopped pasting Figma link and create the Figma file widget.It loads for a few seconds, then nothing happens.  Link to Figma File widget exampleI though it was an issue due to the large size of my FigJam board, or the size of the Figma file I was linking. But no, it doesent work even with brand new boards and empty Figma files. Also refreshed the cache…. No luck at all  

Hey, I’ve got a problem. I want to publish my website in Figma Make, but it says the file is under review, and because of that I can’t publish my project to a Figma domain.How can I fix this?

It’s been a few days since the table row component I had created started having issues. Both in the canvas—when it renders, it sometimes changes the fixed sizes I had set to other random fixed sizes—and sometimes, when you double-click down to the slot layer, it automatically fixes itself.Sizes inside slots break automatically.Here, for example, I had a fixed size of 255, and out of nowhere Figma changes it to 612.And there’s also another bug when I’m in the navigable prototype preview mode, where this behavior is reproduced even though it’s already correct on the canvas—for example, when triggering the while hovering interaction, it fixes itself.Here, row 1 has the hover state; I need to move the mouse pointer over all of them for it to display correctly. 

Sunday May 17, 2026Noticed there are some updates to AutoLayout bc there’s new icons in the UI. I’m unable to make a responsive button. I create the button background layer shape, place the text on top, group it, turn on autolayout. By default text set to ‘hug’, button length set to ‘fixed’.Change text width to ‘fill’, then change button width to ‘hug’ and text width automatically changes to ’fixed’. I can’t get around it!!!   

Hello! Since today is the last day of ticket transfer, could you please escalate my ticket #1914168 and let me know if the transfer can be done before the deadline? Thanks

When Slides first rolled out, there was an option in the admin panel to disable Slides. We did that at the time because there was no “Collab” seat. But now, the option to use slides is permanently grayed out. And the option in the admin panel to enable slides is gone. We would like to have slides enabled in our organization. Can someone please get in touch with me to sort this out? I had reached out before. And was told the issue will be resolved. That was last April in 2025. One year ago. Slides is still disabled for the organization.

Hi Figma team,We previously decreased our team from as a [full seat 8 to 4] and [Dev seat 9 to 1] before the renewal time occurs but we still got charged from the same seats same amount before we reduced. How did that happen? Today, we received a new invoice that still includes:Full 8 annual seats  9 developer monthly seatThis is incorrect, as we decreased the sea before the renewal time arrived. we would appreciate if someone from the billing/support team could help escalate and review this issue as soon as possible. Thank you.Yanakarn L. 

Hi everyone,I’m hoping someone from the Figma team or the community can help me, as I’ve been waiting for a response from Figma Support for a while now with no reply.Here’s my situation: I accidentally purchased a Professional plan for the wrong team instead of my private one. As a result, other members of that team have lost their free access, which is causing an ongoing disruption.I’ve already contacted Figma Support via email, provided all the requested details (team name, ownership confirmation), and sent two follow-up messages flagging the urgency but I still haven’t heard back.I’d like to cancel the plan on the wrong team (and get a refund).Has anyone dealt with a similar situation? Is there a faster way to reach Figma Support for billing issues?Any help would be greatly appreciated!

I downgraded to the free plan, but you still charged me for May. Please refund this payment.  

I am on the pro-plan and I published like 10 minutes ago and was about to do it again, but my publish button is now missing, but I am on a pro plan?

Hi Figma team, I’m Noah Elhadedy, a UI/UX designer and founder of Djectstudio. I’m trying to publish and sell my design products on Figma, but the option seems to be unavailable or locked on my account. I already have a design agency and an existing product store where I sell UI kits, templates, and digital design resources: https://djectstudio.com/store I’d like to know how I can enable access to selling or publishing products on Figma. Is there a specific application process, eligibility requirement, creator program, or marketplace approval needed? Could you please guide me on the next steps to unlock this option or apply for access? Thanks in advance. Best,Noah ElhadedyDjectstudio

Hello,  I recently submitted my public OAuth app for review, and have included a testing URL and detailed instructions for the team to test with, but I had a fundamental question about testing - if the app is not approved, that means the OAuth flow will only work for my own account (i.e. the same account that submitted the app). For the OAuth flow to work for any other Figma login, the app has to be published in public mode. If that is the case, how will the review team be able to test the app before it is approved? What am I missing here?

We need to amend our subscription package under the Enterprise contract. I have already reached out to the support team via email but have not received a response.As the contract renewal is due in three working days, could you please advise on how we may escalate this matter or the best way to reach the relevant team for urgent assistance? 

 I’m trying to delete shapes with the shape-builder tool on a pretty simple vectorized object.Figma keeps crashing when pressing “esc” after unsuccessful “cut” of a shape inside the vector.Error ID: 72d4179682ea4b7a920efbabb2723495

Does education plan have mcp call limit?

I have been trying to contact sales for 3 - 4 days now. I have several questions that need to be answered by a person. Does any one have a phone number for sales? I can see this is an ongoing problem that others have had for months.

It feels like Figma has been biased in releasing new features to the USA first, which seems completely unfair. I believe I have the right to take legal action against this pattern of favoring one country, where users there get to explore and access features first. It’s been almost a year since I’ve seen any new features for our corporate account. While we can download the latest version of the software, the UI appears to be manipulated based on who logs in. This adds another layer of hypocrisy in deciding which organizations, especially larger ones, get access before smaller ones. I plan to dig deeper into this matter and take it to court soon.