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rijan
rijan
New Member
September 20, 2026
Solved

Is my account not elligble for Figma AI despite having an higher education Figma Education Plan?

I’m currently on a higher education (University) account, but I don’t have access to Figma AI features like Remove Background, Make Designs / Vectorize, or the AI toolbar. However, several of my classmates who are in the same university do have access to these features on their Figma accounts.

Here is what I’ve checked so far:

  1. Verification Status: I confirmed my status via figma.com/education/apply, so my account is fully verified as higher education.

  2. Eligibility: According to the Figma AI Help Article, AI features are available for Education plans beyond K-12. Since I’m on a University plan, my account type should be eligible.

  3. Upgraded Team Space: I know that Education status allows you to upgrade team spaces to the Education plan to unlock perks. I am working inside a team that is upgraded to the Education plan, but the AI features are still missing there.

Since my account is verified and the team is on “Edu” plan, is there a reason why I still don’t have access?

Gayani_S
Gayani_SSolution
Community Support
September 21, 2026

Hey ​@rijan, thanks for reaching out and thanks ​@adamrussell for jumping in.

Since you've already confirmed both your personal verification and your team's Education plan status, here are few other things are worth double-checking on your end.

  • Make sure the Figma account you're currently logged into is the exact one that completed verification with SheerID (Figma's education verification partner). If verification was submitted while logged into a different account, say a personal email instead of your school email, that other account would show as verified while the one you're using doesn't.
  • Confirm you've completed Figma's updated education verification process through SheerID. If your original verification happened before that update, your account can still show as "verified" without Figma Make, Figma Sites, or AI tools actually being unlocked until you reverify.
  • Since your classmates on the same team already have access, it's worth comparing roughly when each of you verified, since a timing gap there usually points to the reverification issue above.

 

You can find more detail on how this is scoped, including this exact scenario, in Figma's Figma for Education article.

Since getting to the bottom of this fully means looking at your specific account, that's something our education team needs to do through a support ticket rather than here on the forum, for privacy and security reasons. I'd recommend opening a request through our Support Hub so we can take a closer look and get you unblocked.

Let us know how it goes! 

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4 replies

adamrussell
adamrussell
New Member
September 20, 2026

It sounds like the issue may be related to how Figma AI access is being rolled out or enabled at the account or team level, rather than your Education verification itself. Since other students at the same university have access, I would check whether your specific account or team has AI enabled and whether the features are available in your current region or workspace.

UI/UX Enthusiast | Figma Lover | Always Improving
    Gayani_S
    Figmate
    Gayani_SSolution
    Community Support
    September 21, 2026

    Hey ​@rijan, thanks for reaching out and thanks ​@adamrussell for jumping in.

    Since you've already confirmed both your personal verification and your team's Education plan status, here are few other things are worth double-checking on your end.

    • Make sure the Figma account you're currently logged into is the exact one that completed verification with SheerID (Figma's education verification partner). If verification was submitted while logged into a different account, say a personal email instead of your school email, that other account would show as verified while the one you're using doesn't.
    • Confirm you've completed Figma's updated education verification process through SheerID. If your original verification happened before that update, your account can still show as "verified" without Figma Make, Figma Sites, or AI tools actually being unlocked until you reverify.
    • Since your classmates on the same team already have access, it's worth comparing roughly when each of you verified, since a timing gap there usually points to the reverification issue above.

     

    You can find more detail on how this is scoped, including this exact scenario, in Figma's Figma for Education article.

    Since getting to the bottom of this fully means looking at your specific account, that's something our education team needs to do through a support ticket rather than here on the forum, for privacy and security reasons. I'd recommend opening a request through our Support Hub so we can take a closer look and get you unblocked.

    Let us know how it goes! 

      rijan
      rijanAuthor
      New Member
      September 21, 2026

      Thanks for the clarification, ​@Gayani_S  and ​@adamrussell .

      I would check whether your specific account or team has AI enabled and whether the features are available in your current region or workspace.

      I tried enabling AI as you suggested, but the option is disabled and greyed out. I also confirmed that Figma AI is available in my region according to Google, so it doesn't appear to be some regional issue.

      Make sure the Figma account you're currently logged into is the exact one that completed verification with SheerID (Figma's education verification partner). If verification was submitted while logged into a different account, say a personal email instead of your school email, that other account would show as verified while the one you're using doesn't.

      I’m currently logged into the exact Figma account that completed the verification. Since this is the only Figma account I’m logged into, and visiting https://www.figma.com/education/apply displays the message below, I’m sure that I’m using the correct account.

      Confirm you've completed Figma's updated education verification process through SheerID. If your original verification happened before that update, your account can still show as "verified" without Figma Make, Figma Sites, or AI tools actually being unlocked until you reverify.

      I also checked online and found that the updated SheerID verification process was rolled out around September 2025. I verified my Figma account for the Education plan after December 2025, so my account should already have gone through the updated verification process.

      Since your classmates on the same team already have access, it's worth comparing roughly when each of you verified, since a timing gap there usually points to the reverification issue above.

      My classmates verified their accounts before me, and some of them verified before September 2025. So I’m assuming they have already gone through the reverification process, which could explain why they have access to the features.


      Since getting to the bottom of this fully means looking at your specific account, that's something our education team needs to do through a support ticket rather than here on the forum, for privacy and security reasons. I'd recommend opening a request through our Support Hub so we can take a closer look and get you unblocked.

      Before submitting a support ticket, I’d like to confirm whether I may have accidentally selected High School instead of Higher Education during the verification process.

      Is there a way for me to check which type of institution I selected during verification, or would I need to contact the Education team through a support ticket to confirm this?

      Jaycee Lewis
      Figmate
      Jaycee Lewis
      Figmate
      September 21, 2026

      Hey ​@rijan Jaycee here 👋 Your best next step is to contact the Education team through a support ticket so they can take a deeper look. Thank you! — Jaycee 

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