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Dear Support Team,I am writing to request a refund for the charge processed on June 25, 2026, for the Professional Team monthly plan.Previously, I purchased a new plan because I needed to create a new project for a school assignment. At that time, I did not fully review the details of the plan and simply chose what I thought was the most affordable option. I also remember being charged approximately KRW 30,000 on the day of purchase, so I expected a similar amount to be charged this month.However, I was surprised to see that I was recently charged USD 133. This charge was completely unexpected, and I would like to kindly request a refund for this recent payment.As a student, this is a significant financial burden for me. I would greatly appreciate it if you could review my account history and consider issuing a refund for the recent charge.Additionally, please confirm that my Professional plan has been canceled and that there will be no future renewals or charges.Thank you very much fo

I raised Ticket #1979449 regarding an urgent issue, but I haven't received any response yet. This matter is critical for our organization and is impacting our work. Could someone please review the ticket and provide an update as soon as possible?

all make fies have this error：ID 5a35c857-93b3-431f-8e63-f76d82d4c943 

Dear Figma Support Team,I hope you're doing well.I'm reaching out regarding my Team Karma workspace, which is currently locked due to an outstanding invoice.I recently noticed that my workspace was upgraded to a Professional plan with AI Credits, resulting in an invoice of $80.24. Unfortunately, I wasn't aware that the AI Credits would incur this additional recurring cost, and I no longer require the Professional features or AI Credits.I primarily use Figma for personal learning and portfolio work, and at this time I'm unable to afford this subscription.I would greatly appreciate it if you could help me with the following:Review or waive (or reduce, if possible) the outstanding invoice. Remove the AI Credits from my subscription. Downgrade my workspace from the Professional plan to the Starter (Free) plan. Unlock my workspace so I can access and manage my existing draft files.I completely understand if there are billing policies that need to be followed, but I would be very grateful if

This happens on any files, including newly created ones. It always provides an ID, e.g. (bc69a0fe-a394-4c29-9a98-6d0dfa8e7fc0)Devtools reports a 403 for the response. 

I have got a Toggle Switch component, and I’m trying make an update for the Full width property by keeping the hint close to the label.1.In the first instance from the image the full width is disabled and the component behaves as intended.2. in the 2nd instance (selected) the full width property is enabled and it sort of works, the only issue with this is the responsiveness (the 3rd instance that is bellow).Is there a workaround that can fix this issue?Do you have any suggestions?  

I work for a company that has a Pro account on Figma, unfortunately some members have left and I do not know who was the admin and I cannot get the admin rights to manage the team.I am connected to the workspace and I have access to it but how could I retrieve the data about who is in the team and how can I get admin rights to the team to manage the users?Many thanks,Remus Davidescu

I have users that I have previously added, but can no longer remove them or change their access. I can also no longer edit a project for which I am the owner.

Hi, I subscribed to a FULL seat account on May 19th with the [email redacted by forum moderator to remove PII], and then I contacted you to cancel my payment information and auto-renewal. The platform replied that my payment card information and auto-renewal had been canceled. Currently, the auto-renewal is canceled, but between May 19 and June 19, some team members added paid seats themselves: two FULL seats and one developer seat. As a result, on June 20, I was charged for these four seats, along with the fees for these four seats from June 19 to July 19. I really don't need this many seats now; I only need an extra FULL seat. Could you cancel the other FULL seat and the developer seat for me? Also, can you explain why last month you told me that my linked credit card was canceled, but this month my payment card was still used?

Hi Figma Support Team,I received the error message: "Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer." 

Hi everyone,I am posting this here because Figma's automated billing system has wrongly charged me, and I need a cancellation and a full refund processed before these funds completely leave my bank account.I initially purchased a basic professional collab seat for myself, which rightfully cost me around $5 ($5.90 with tax) as shown in my historical May invoice in the Billing Overview screenshot. When June 4 came around, I expected a standard $5 renewal. Instead, I saw a sudden, massive jump to $40.16.The Breakdown of the Issue: Billing Overview screenshot: This shows my clean billing history. On May 4, 2026, I paid my regular $5.90 monthly invoice. But suddenly, on June 4, 2026, Figma slapped me with an overdue total of $40.16 without warning. Invoice Details screenshot: This invoice itemization proves Figma upgraded me to a "1 Full seat" ($20.00) plus backdated "Seat updates" ($14.03) without my explicit consent. I never opted into a full design seat tier; I only wanted my single st

HeySo I was trying this Weave tool out. It runs but then shows this error. What is the problem? Is it because I used human faces? Kindly guide me

Hi,A colleague of mine tried to reset her password but did not receive the reset email, and she is now locked out of Figma.Would it be okay for me to share her name and email address so we can get support for her account?Thank you.

Hello, we received a past due invoice (#5F3CC69C-0027) for 4 seats on our Professional annual plan. However, our team actually only uses 2 seats, and the other 2 were unassigned seats that we did not intend to renew. The system does not allow us to reduce the seat count on this past due invoice ourselves. Could you please modify this invoice to 2 seats ($384.00) so that we can make the payment immediately? Thank you.

Hello,A figma file i had has just disappeared. I think it was in a different team of maybe education. I can’t remember. But there is only one team showing right now. I have checked the trash and everywhere else. Can’t find the other team or the file that disappeared. It has been a few months since i needed it so i only noticed today that it was gone.P.S. I really despise the whole team thing, it really confuses everything for me. Takes the simplicity out of figma. A year ago i deleted a duplicate account and an important file got deleted with it, even though i had transferred the ownership. I really hope figma finds a way to get around this crazy thing. PLEASE.

Subject: Figma Make generated no recoverable output, but around 500–700 AI credits were deductedHi Figma Support,I’m reporting a Figma Make issue where multiple AI credits were deducted, but the generated output, task history, code, and preview could not be recovered in the affected Make files.Main affected Figma Make file URL:(www.figma.com/make/KSW9FYEQZlNghBIUAVgF0l/Untitled?t=OzFzvxnkIuGFPvvG-1)Main affected file name:UntitledSecondary related Figma Make file URL:(https://www.figma.com/make/BoB0Fyz25RkxJAJDO8XDQp/Simple-Landing-Page?t=OzFzvxnkIuGFPvvG-1)Secondary related file name:Simple Landing PageApproximate date and time of the issue:around 11:00 PM–12:00 PM Pacific TimePlan type:Education plan / Figma for Education accountAI credits deducted:My remaining AI credits were previously over 2,900, but now they are around 2,300. I estimate that around 500–700 AI credits were deducted during these failed or unrecoverable Figma Make attempts.Prompts used:For the “Simple Landing Page”

im trying to publish a site i made for a client but everytime i click publish it gives me an error message saying try again ive tried for multiple days and it still fails even after all issues have been resolved any assistance is apperciated 

Earlier this week, the Code on canvas feature was enabled for me, and I used it to build an important prototype for a project.Since then, the feature appears to have been turned off, and I can no longer access the code for that prototype or retrieve it in Figma Make.I can still see the frame on the canvas, but I no longer see the code, and my coworkers cannot launch the prototype either.Could you help review whether this file can be restored or whether access to the Code on canvas feature can be re-enabled for this prototype?

I’m having issues selecting the proper font. When I click into the Typography selector, I don’t get a drop down of fonts at all.   

My experience with the agent has been slow and not very good - at least with basic asks over the last few weeks. I like Claude’s performance much better but of course not as simple to integrate the two but certainly possible.….can you share what is the foundation of Figma’s agent and how is it improving?

Hi-I transferred a Figma Project to the client after the project ended. It only had 1 board. They received it successfully but say I’m still the owner. I can see I’m still the owner in an empty team space now. There is no way for me to transfer the ownership to them. I’ve tried in settings and also in admin roles. I had actually deleted the space since I thought I didn’t need it anymore and then reactivated it. Now I’m back in but stuck and unable to transfer the board to them. 

Bug: Unable to unstar files using any available method The "Unstar all" button in the sidebar throws an irrelevant error saying "You don't have permission to view this file", even though I can open the file without any issues. Right-clicking the file and selecting "Remove from sidebar" doesn't work. On the Home page, hovering over the file thumbnail and clicking the yellow star to unstar it also doesn't work.Has anyone else run into this issue? Is there a known workaround or fix?

Hi there, beloved FIGMA team,I have an issue I recently run into. We have 2 seats now. One, the main account has a lot of drafts. The seccond account can’t access those drafts. The drafts section is empty despite the user is fully integrated into the team.I hope you could help me out with this.Best regards and many thanks beforehand,Michael

Hi,I want to report a critical issue with typing/input in Figma and FigJam on Windows.Problem:Typing becomes extremely laggy or completely unusable Characters are skipped or input behaves unpredictably Sometimes typing only works correctly when holding Ctrl Scroll/zoom behavior also becomes inconsistentImportant observations:The issue starts after a short time of working (initially typing works fine) Affects both Figma desktop app and browsers (Chrome, Edge) Occurs across multiple accounts and different machinesScope:This issue affects over 30 of my students It is not limited to a single setup or device Makes it impossible to conduct classesAdditional detail:Users on iPads do NOT experience this issue at all Other applications (e.g. OneNote) work perfectly fine on the same devices Resetting Windows and reinstalling Figma did NOT fix the issueThis strongly suggests a bug related to keyboard/input handling on Windows (Chromium/Electron environment).Has anyone else experienced this?This i