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Our team has a shared credit account showing a sizeable balance. However, some of use are receiving an error saying we’re out of credits. Our credits just renewed last week. Although there are credits available, we’re unable to work and it’s affecting our ability to meeting deadlines. The following steps had no effect. Restarted FigmaLogged out and back inReset Figma and RestartedAttempted to use multiple browsers as well as the desktop version 

Hello, I have a project missing. It’s not in trash or admin that I can see. Can I have some assistance restoring it? We are a single team with 3 members.ThanksRachel

im getting a bug i believe. I see images next to the layers.  

Good afternoon. I created a component with a drop-down list. The component itself is working correctly, but when transferred to the screen, the list opens up. How can I fix this, please tell me?

While exploring Figma, I noticed what appears to be a behavior where items inside an Auto Layout frame can be freely dragged and positioned anywhere within the frame while still remaining part of the Auto Layout. This seems like a useful feature, but I'm not able to use it in my own files.Could you please let me know if this is an available feature? If so, I would appreciate it if you could explain how to enable and use it. If it's only available under certain conditions, settings, or in a specific version of Figma, I'd be grateful for any guidance.  

I just paid for my Figma subscription and noticed the name on the invoice is incorrect. Could you please help me get this corrected?Thanks!

my undo control + z is not working just now. i've tried clear the cache and changing the keyboard layout to generic and still not working.im using the online website figma not the app

Subject: Text Rendering Issue in Figma Design ModeHi Figma Team,I’m experiencing an issue while working in Design Mode where text occasionally becomes distorted or corrupted. The characters appear broken, overlapping, or unreadable, even though the text layer itself has not been modified.Issue Details: The problem occurs randomly while designing. Text appears visually glitched (distorted glyphs / overlapping characters). The issue is visible on the canvas but may not reflect actual text content. It affects readability and design accuracy. Steps to Reproduce (approximate): Open a design file in Figma (Design Mode). Add or edit text layers. After some time or interaction (zooming, editing, or switching frames), the text becomes visually corrupted. Expected Behavior:Text should render clearly and consistently without distortion.Actual Behavior:Text appears broken, with incorrect rendering of characters.Additional Info: This issue seems intermittent. Refreshing the file or rest

I'm trying to verify my student status for the Figma Education plan, but I'm experiencing an issue with the verification form.After selecting India as my country, the School field doesn't display any colleges or institutions to choose from. Instead, it remains empty and shows the message "You must select an organization from the list." Since no list appears, I'm unable to continue with the verification process.This seems to be a technical issue rather than my institution not being available. 

I’m designing a restaurant menu website (similar to a Culver-style menu) in Figma that includes multiple categories, item cards, prices, images, and promotional labels. I’m using components and variants for menu items so I can reuse them across different frames and pages.The issue I’m facing is that when I update a component (for example, changing a price style, item description, or image), the changes don’t always propagate correctly to all instances. Some instances update as expected, while others remain unchanged or partially updated, even though they appear to be linked to the same main component.I’ve double-checked overrides, variants, and auto-layout settings, but the behavior is still inconsistent. Is this a known limitation with nested components or variants, or is there a best practice for managing large, multi-category menu systems in Figma to avoid this issue?

AI has become a regular part of my design workflow, but I've found that different tools are useful at different stages of a project rather than trying to do everything in one place.For example:ChatGPT for brainstorming user flows, UX copy, and content ideas. Perplexity for quickly researching competitors or design patterns. GitHub Copilot when I'm working closely with developers or reviewing front-end code. Figma AI for speeding up repetitive design tasks inside Figma.Recently, I've also been looking at local AI tools instead of relying only on cloud-based services. One example is LekhAI, which focuses on running AI models locally. While it's not a replacement for Figma, I can see potential use cases like generating early design concepts, organizing ideas, or experimenting with AI without sending everything to a cloud service. Privacy and offline access could be useful for teams working with sensitive projects.That said, I don't think there's a single AI tool that fits every designer.

 Hi everyone, I accidentally approved extra paid seat upgrades today when multiple people sent me access requests on a Figma file. Some users were sending view access requests and some were sending upgrade/edit seat requests around the same time, and I mistakenly approved the paid seat upgrades from the notification/request flow in Figma. I realized the mistake the same day and immediately revoked/downgraded/unassigned the extra users. No one is currently assigned to those extra seats, but my billing still shows additional seats and I am being charged extra for them — in my case, it is showing 8 added seats and a $96 seat update charge. I tried contacting Figma Support, but I have not received a response yet. Waiting for them while I am anxiously Waiting  Has anyone faced this before?Is there any way to remove accidentally added annual/monthly seats without being charged, especially when no one is assigned to them and they were revoked immediately ? I also feel this flow should not wor

Hello,I accidentally purchased the Professional Annual Plan ($192) instead of the monthly plan today.I contacted Figma Support immediately after the purchase and received a support ticket confirmation email.I have not used Figma at all since the purchase because I'm waiting for the support team's response.I understand that refund requests are reviewed individually, but I was wondering how long it usually takes to receive a reply from Figma Support.If anyone has had a similar experience, I'd really appreciate hearing how long it took for you to get a response.Thank you!

I am unable to select texts or auto layouts within auto layout. Also i can no longer double click on texts to select within auto layouts or even edit a specific text. All these are happening inside just 1 file inside of a team project. I am the owner of the file and the team. I checked and i still have the owner access. The other person working on the file do not have the same issue as i do. Just me. I do not have this issue in other files, except this one. This issue is not even happening to other files in the same team project.What i have tried:I have switched between browsers (Used chrome and Edge) and i also tried on the APP I have loggedout of all my accounts on browser and App, cleared my cache I even registered a new account and gave can edit access to that account and still same issues (My other team member do not have that same issue) If i copy the design into a new file, i can instantly do all this things i am talking about.I need urgent help. I havent been able to work since

Now when moving the Figma window to a second display on a Mac the window does not maximize to full screen anymore when the top bar of the window is double clicked. It also is not moving the menu bar, so when the window is completely on the second monitor the Figma menu bar is showing up on the original Macbook screen. I have also tested this on my work Macbook and Mac studio and saw the same results.

Hello Figma Support Team,I am writing to request a full refund for a recent subscription charge of $35 for the Figma Professional plan that occurred on July 14, 2026.This charge was unexpected, as I no longer have a need for the service and had intended to cancel the subscription before the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed.Since the renewal, I have not used any of the paid features associated with the Professional plan. I have also canceled the subscription to prevent any future renewals.I would greatly appreciate it if you could review my account and consider issuing a refund for this charge.Thank you for your time and understanding. I look forward to your response.Best regards,Hung,(redacted by the moderator due to PII)

Hi everyone,I purchased a Figma Pro subscription yesterday, but I didn’t feel comfortable using the software. It also caused my computer to freeze or slow down every time I used it.I cancelled my subscription and submitted a refund request. Does anyone know how long Figma usually takes to respond to a support ticket?Thank you!

저는 한 달만 사용할 계획으로 Figma 월간 구독을 신청했습니다. 하지만 갱신일에 맞춰 해지하기전에 어제 제 카드에서 구독 요금이 결제된 것을 확인했습니다. 구독을 계속 이용할 의사가 없었기 때문에, 이번에 결제된 금액을 환불해 주시고 구독도 함께 취소해 주시면 정말 감사하겠습니다.

Dear support team,How can I create a graphic in this format using Figma's AI? I have product images and descriptions, but how can AI help me generate such images? Currently, I haven't seen similar tutorials on other platforms (like red from Chinese social platform), and I'm unsure if purchasing Figma's AI/advanced version is worth it. So, I'd like to consult you first. Or, could you provide a trial version for a few days? 

Hi everyone!We are new to Figma using Styles and we don’t know really well how they work. Is there any way we can save (import/export) text and color styles as a library? Something like Photoshop has?Are text and color styles stored in each of the Figma Files? So if we want to copy some styles, we need to duplicate the Figma file that has those styles and start from there?  Thanks a lot!!  

I'm working with a Google font (Newsreader is the name, other one I'm using Red Hat is not having this issue) and every time I open the text box is changing the letter space. I select all my pages, run "Recompute text layout in selection", all the layers get updated, close the app, open the app again, select pages, run again "Recompute text layout in selection" and the text spacing changes again in all the layers that have the Newsreader font. WTF?Sometimes the spacing changes more, sometimes just a few letters. But mostly I feel it's changing back and forth between 2-3 options.Again, it doesn't happen with the other font Red Hat Display and Red Hat Text. Is this font the cause?I notice this font has multiple static files for sizes 9pt, 14pt, 24pt, 36pt, 60pt.It's a Google font, so no local files. I haven't touched my local fonts ever. On a new MacBook Air M4, with Figma App running the latest update as of today. Restarted computer and nothing changed. I’ve worked with the same design

I hope I’m phrasing my question correctly. How do I reset a button to it's default instance in the preview? I want it to go to it's default instance by clicking outside it, but I don't know how to do it. Like when you click a search bar & the cursor blinks & the bar stays highlighted until you click anywhere else beside it. Any suggestions would be very helpful, thank you.

Hello, good morningI had a file in my Figma account and unfortunately the email account I used to have that account was deleted. I got that account back but my design project is no longer available.Has that project been returned? I also submitted a ticket but I haven't received a response.I would appreciate your advice

I have two suggestions regarding the recent update: The new Agent icon is always visible next to many UI elements, even when I'm not using the Agent feature. It adds unnecessary visual noise and makes the interface feel more cluttered. It would be great if there were an option to hide these icons or only show them when the Agent is actively being used. It would also be helpful if the Figma desktop app showed a "What's New" screen after each update, similar to Telegram. A short overview of new features, improvements, and changes would make it much easier for users to discover what's new without having to look through release notes.

로컬에 설치된 폰트는 사용 가능하나 산돌구름과 같은 클라우드 폰트는 사용이 불가능함