Locked out of paid Professional account: no 2FA or support verification email

Hello,

I am locked out of my personal Figma account because every authenticator code is rejected, although my email address and password are accepted.

The account has a paid Professional plan with an annual Full seat. I submitted the support form while signed out, but I did not receive the required verification email or a ticket number. I checked my inbox, spam, promotions, and all other folders.

I am the sole owner of the account and urgently need access to the design files stored in it. I had not signed in to this account for several weeks before the issue occurred.

Could a Community Support moderator please create or escalate a support case on my behalf and contact me privately to collect my account and billing information?

For security reasons, I will not publish my account email address or billing details publicly. I can provide them privately.

Thank you.