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Hello Figma Support Team, We need assistance with a SAML SSO configuration for one of our Figma Enterprise organizations. Our customer currently has two independent Figma Enterprise contracts/organizations. SAML SSO and SCIM are already configured and working correctly in the first organization. We recently configured SAML SSO and SCIM for the second Enterprise organization. For this second environment, we created a separate Enterprise Application in Microsoft Entra ID and configured it using the Tenant ID, Entity ID and ACS URL provided by Figma. However, when an existing Figma user attempts to authenticate by selecting "Use single sign-on (SSO)", the authentication fails with the following error: "The certificate configured in Figma does not match the IdP's signing certificate." Error details: HTTP Status: 422 Error ID: auth.error.saml_invalid_signature Message: The certificate configured in Figma does not match the IdP's signing certificate. The first Figma Enterprise organization c

Hello,I’m having an issue with Dev Mode not working, even though I’m on a Professional plan and all settings, permissions, and seat assumptions appear to be correct.I already contacted Figma Support 3 times directly through Figma. After a few hours, I only received an automated email, but no ticket number. I replied to that email and have still received no response.Because I was unsure whether a seat had actually been assigned, I briefly tested with my second private email address to see whether I could assign a seat there if none was active. Instead of solving the problem, Figma immediately created a second license/seat, while Dev Mode still does not work.So at the moment I have: a Professional plan Dev Mode still unavailable a possible seat / licensing issue no useful response from support and now an extra license that may have been created unintentionally Could someone please: check whether there is already a support case under my account email, help verify whether my seat

Hello,I would like to download a receipt for my Figma subscription payment, but I cannot find an option to download or issue a receipt in the billing section.Could you please let me know how I can obtain a receipt for my payment?If receipts are not currently available, I would appreciate it if you could add an option to issue or download receipts from the billing page.Thank you for your help.

Hello,I am a higher education student in Tunisia, and I am trying to renew my Figma Education eligibility because my previous student verification has expired.I was previously able to use Figma Education as a student in Tunisia, so Tunisia was supported for verification before. However, when I tried to renew my eligibility now, I found that Tunisia is no longer available in the SheerID verification form.When accessing the verification form from Tunisia, it gets stuck on:“Loading verification form...”Inspecting the page shows:“Access Denied: Your request originates from a restricted region.”I also checked SheerID's documentation, which now explicitly states that Tunisia is one of the countries where SheerID does not support verification.This appears to be a recent change, since I previously had an active Figma Education account while studying in Tunisia.Could you please clarify whether Tunisia has recently become unsupported for Figma Education verification, and whether there is an alte

Hi Figma team, I’m locked out of my account and hoping support can help. I know my password, but Figma sends an authentication code to my account email which I no longer have access to, so I can’t complete the login. I’d like to update the email on the account. It’s a personal account I created myself, and I’m happy to verify ownership. I can provide signup details, file and team names, and my usual login location. What’s the best way to get this resolved? Thanks!

I am a current student at the University of Michigan and have been using the Figma for EDU for the last two years for my UX schoolwork. I was informed I needed to re-verify, and have been having issues with SheerID. They denied my request to re-verify and would not share reasoning why. I am a current Michigan (Ann Arbor) student and still have two years of school left. I believe I fit all of the qualifications for the EDU account, so I am not sure why I was denied. I need my Figma EDU account to complete coursework necessary for graduation, which is why I am hoping to understand what I can do to make sure I keep the EDU status.Thank you for any advice/guidance!

Hello Figma Support Team,We need assistance with a SAML SSO configuration for one of our Figma Enterprise organizations. Our customer currently has two independent Figma Enterprise contracts/organizations. SAML SSO and SCIM are already configured and working correctly in the first organization. We recently configured SAML SSO and SCIM for the second Enterprise organization.For this second environment, we created a separate Enterprise Application in Microsoft Entra ID and configured it using the Tenant ID, Entity ID and ACS URL provided by Figma. However, when an existing Figma user attempts to authenticate by selecting "Use single sign-on (SSO)", the authentication fails with the following error: "The certificate configured in Figma does not match the IdP's signing certificate." Error details: HTTP Status: 422 Error ID: auth.error.saml_invalid_signature Message: The certificate configured in Figma does not match the IdP's signing certificate.The first Figma Enterprise organization cont

Hi Figma Support,We are investigating several ownerless files in our team and found the following documentation:Remove access to teams Files are missing after remove the member from the team Ownerless File – Can't Claim Ownership as Team OwnerBased on the documentation, we understand that files can become ownerless when the file owner is removed from the team.However, we noticed a different situation in our workspace:Some files are showing as Ownerless Files. The original creators of those files are still active members of the team. These users have not been removed from the workspace or the team. In some cases, the files were created directly within team projects.Could you help clarify:Besides removing a user from a team, what other situations can cause a file to become ownerless? Can moving files between Projects, Drafts, Teams, or Workspaces cause ownership to be lost? Is there a way to identify the original owner of an ownerless file? Is there any supported method for restoring own

Hello,I’m having an issue where my Figma Education verification has been successfully approved by SheerID, but the Education plan is still not available on my Figma account.SheerID Support confirmed the following:“Our records show that your verification request was already approved. No further verification is required at this time.”However, my Figma account is still on the Starter plan.When I open the Upgrade screen, I only see:Starter Professional OrganizationThere is no Education plan option at all.I also do not see any Education-related banner under All folders.I have already tried:Logging out and back into Figma Creating a new team Checking the Upgrade screen multiple times Confirming with SheerID Support that my verification was successfully approvedThis issue has been ongoing for a long time, and I have already completed all verification steps successfully.The problem is not that I do not know how to select the Education plan. The Education option is simply missing from my verifi

Hello. I forgot to cancel my subscription, so I was charged yesterday. I haven't used the service and would like to request a refund. Is that possible?I look forward to your reply. Thank you.

When I draw a straight line, the coordinate of the line remains on the edge even when i set the stroke position to centre. This make it difficult to align perfectly. See this example where I am making a cross. Alignment is imperfect even when I use the align tools. You can see the bounding box of the line is on the edge rather than the centre. Can I fix this?Object aligns to the selection bounding box rather than centre of line. This is the result of align both lines with the position align options. I’m trying to make a perfect cross, this is the result. 

Hi, I am completely stuck on a prototype scaling issue and need some help.My SVG logo was rendering massively in my prototype, so I completely deleted it and started fresh. Here are the exact steps I took: Deleted the old logo completely from the layers panel. Re-imported the SVG onto the canvas. Selected the Parent Frame of the SVG. Used the Scale Tool (K) to shrink it down (the blue bounding box scaled correctly). Nested the scaled layer inside my "Landing Page - Desktop" frame. Hit Present to test the prototype. Despite doing all of this, the prototype is still showing a massive, cut-off version of the logo (just the giant pink letters).Is this a known bug in Figma? How do I get the prototype to actually respect the scaled logo size?

어제까지 잘 썼는데, 오늘 갑자기 피그마가 따로 설치한 로컬 폰트 감지를 못합니다.Mac용 앱을 쓰고 있는데, 앱에서도 감지를 못하고, 웹에서 폰트 매니저를 다운받고 프로젝트를 켜봐도 인식을 못합니다.

Hello SheerID Support,I am trying to verify my eligibility for the Figma Education plan, but I am receiving the following error:“Verification Limit Exceeded. This offer may have already been used or an attempt may have been made to use it.”I believe I meet the requirements for the Figma Education plan, and I would like to complete the verification process. Could you please review my case and reset my verification attempts/limit so that I can try again?

Hello Figma Support,I’m contacting you regarding my recent billing.I was charged $51.10 on August 30, which was significantly more than I expected for my Professional plan.I invited another person to my file for feedback and review. They made some minor edits by adding text and images, but they are not someone who uses Figma to create or work on designs themselves. I understood this to be similar to reviewing or making minor edits on the Starter plan, and I did not realize that this could result in an additional paid Full seat.After seeing the unexpected $51.10 charge on my invoice, I realized that there was an issue with the seat assignment and removed this person from my team/seat.During this process, I also noticed that a Collab seat appears to have been added, which I believe may have happened accidentally while I was trying to manage and remove the seat. This resulted in an additional $4.19 billing adjustment scheduled for September 30.I did not intend to purchase or use this addi

I have 6 Days left to verify my Figma Education plan, and I am unable to do so because I have currently hit the verification-limit reached warning, and even previously I would encounter a “We couldn’t continue your verification” message regardless of what browser I used.I have reached out to SheerID (both on their website form-contact page and through their Figma email) and also to the Figma Education email, but I have not received a response despite the extremely urgent nature of my matter (I am the owner/admin of my university organization’s Education team). Losing my Education status will be detrimental to everyone on my team.Please help me out. 

Why Figma doesnt hav a Live Support Chat aka CS Chat on its platform or even ur web????? I hv an issue regrading my billing status…. My invoice still showing an “Overdue” status even thoo I hv alr CANCELED my subs plan thoo…. Can u guyss know how to fix ths issue??? 

The problem is very simple. And it makes me go completly crazy 😂When I have various elements, I used to select all and auto layout them. but now it modify automatically the size of the element within the auto layout frame. I don’t know how to keep them when I’m creating an auto-layout.  

 Hello, Figma Support Team.I am writing this to request an urgent refund for the amount of dollars recently withdrawn from my account.(I had previously canceled the Figma Professional subscription and restricted team members from making any further payments or upgrades. Also, whereas it was previously paid with a small amount, this time it was paid with an absurd amount, which I cannot accept and cannot payHowever, on (September 4, 2026), (66.00 us) was charged without my consent. As a student currently living on a tight budget, these unexpected expenses are a significant financial burden for me. Since I am a member of the education plan, I do not need the paid subscription service, so please urgently refund the full amount that has been charged without authorization.

If I created a Figma make file in the team’s personal drafts, then got removed from the team and later re-invited, how can I recover that file? I asked an admin to move the now‑orphaned file into a team‑owned project folder where I have edit permissions, but when I try to move it into my personal team drafts, I still can’t. The only way to move it is by copying the file first. In this scenario, how can I move the original file directly?

Hi,I'm running into a bug and would appreciate your help. I moved some files from one team to another (I'm the owner of both teams), and since the move, the files aren't displayed anywhere, they don't show up in the destination team and folder when I browse it. I can still find them through search and open them from there, but if I right-click on the file and choose "Show in folder," it takes me to the folder they should be in, but that folder appears completely empty.I own both teams, so this isn't a permissions issue. It seems like the files still exist and are individually accessible, but they've lost their visible link. Thanks in advance for your help! 

I have a plugin which is in live. I have used manifest file to install the plugin and published it. Now i have upgraded the plugin, i tested it locally and i wanted to update that to my live plugin using manifest. How to do that?

I created my Figma account with a Professional license this morning. When I create files inside folders, they don’t appear in the folders themselves — I can only find them in the Recent tab.I’ve tried moving the files from one folder to another, but nothing changes. My coworkers are experiencing the exact same issue: they can see my files in the Recent tab, but not in the folders.We also tried deleting the folders. Figma tells us that they contain files and that those files will be deleted if we delete the folder.However, when we try to move a file from the Recent tab into a folder, Figma says that the file is already located in a folder.Has anyone experienced this issue or knows how to fix it? Any help would be greatly appreciated!

Hi Figma team,I am reporting a recurring design-to-code mismatch around text box height. A Figma auto-height text layer and a browser DOM element can have different outer heights even when the typography panel shows the same font family, font size, font weight, and an explicit pixel line-height. This changes Auto Layout/component heights and makes one-to-one Dev Mode handoff ambiguous.1. Line-height is not enough to identify the measured boxIn CSS, line-height participates in line-box layout; it is not necessarily the height returned for a non-replaced inline element. For example, in current Chromium, with:font-family: Arial, sans-serif;font-size: 16px;font-weight: 400;line-height: 24px;margin: 0;padding: 0;border: 0;an inline <span> has computed line-height 24px, but getBoundingClientRect().height is 17px; the containing line box is 24px high; the same element as inline-block or block is 24px high.Figma and Dev Mode expose a text-layer height and line-height, but do not make cle

Recently, I tried to animate my logo in Figma Motion. All the elements were separated into vector layers, and I wanted the red circle to act as a mask that gradually reveals the entire letter as it expands. However, I couldn't get the circle to scale correctly, and the canvas handles were also unresponsive.