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Monthly Credit Renewal has not happened by the date and time indicated on the account. Does this happen by this date usually or is there a 24 hour window for this to update? 

I’ve recently launched a site built via Figma/Figma to Web and successfully indexed it on Google Search Console using a custom domain. However, I am hitting a wall with Bing Webmaster Tools and Yahoo.Current Setup & Steps Taken: Domain Management: Handled via Cloudflare. Sitemaps: Submitted via Bing Webmaster Tools; the status shows "Success," but the URLs remain unindexed after several days. Indexing Strategy: I’ve attempted using Cloudflare Workers to manage the transition/headers, but Bingbot doesn't seem to be crawling the actual content effectively. Status: Google is live and crawling fine; Bing/Yahoo shows zero presence. The Problem: Despite the sitemap being accepted, the pages aren't being indexed. I am relatively new to the technical side of SEO/GEO and am looking for the "missing link" that specifically triggers Bing to recognize the site structure.Questions: Has anyone successfully used IndexNow with a Cloudflare Worker setup for a Figma-based site? Are there spe

HiIt doesn’t appear that any of the AI features are working in my account for Figma Design, Figjam, or Figma Make. I’m on a Mac (Tahoe 26.5.1), Using the latest Chrome, Firefox, Brave, and the Desktop App. I have a Figma Professional account. I am both the Admin and the only user of the account.I have already tried:Three different browsers (clearing the cache on all three completely between tries) Two different computers Five different new files Making sure VPN is disabled Allow rules for every Figma-related domain I could find in my Firewalla router Completely bypassing the router and trying all of that again just using my 5G phone as an internet connection with no vpn. Using your support agent and eventually logging a support ticket 5 days agoI’m pretty sure I’ve ruled out it being an issue on my end. I keep getting codes in every area that touches an AI feature like 26a4fda8-b07d-4497-8e62-4d2a698a4349, and errors that say “something went wrong.” The rest of these tools appear to be

New customer here. I emailed support two days ago about how I’ve burned through 3000 AI credits in just a few hours but still not had a reply. Is this the level of support we get?

I've been using Figma across multiple devices (home PC, work PC, laptop, etc.) for years, and it's always worked fine. I could stay logged in on all of them without any problems.Recently, I started experimenting with AI workflows. One of the things I've been testing is letting an AI agent control the browser to log into Figma and perform some basic actions as part of an automation workflow.Ever since I started doing that, something changed.Now whenever I log into Figma on one device, one of my other devices gets logged out. Before this, I could stay logged in everywhere at the same time.I'm the only person using this account, so it's not actually being shared. The only thing that's changed is the AI browser automation.Has anyone else run into this?I'm wondering if repeated AI-controlled logins or automated browser interactions can trigger some kind of security or account-sharing detection. If so, is this temporary, or does it require contacting Support to get it resolved?Curious if any

I can't load any content; instead, the program freezes and becomes unusable, and refreshing doesn't help at all. 

Hi Figma Support,I am writing to request the restoration of a Team Library file that was accidentally deleted.I must emphasize that this file has been completely purged. I have already performed a thorough check of the Trash folder with the filter set to "Created by: Anyone," and there are absolutely no records or traces of this file remaining.This file is critical to my design stydent work. Here’s the file link for your reference:File URL: https://www.figma.com/design/TnpgN3S58ouT5lCkr7k5Gi/%D1%80%D0%B5%D0%BA%D0%BB%D0%B0%D0%BC%D0%B0-%D0%9A%D0%98%D0%A2?node-id=0-1&t=kZwwtz70HiR4F0ds-1Since the standard recovery options are not working, could you please help us recover this file from your backend database?I look forward to hearing from you soon.Thank you for your help.

When creating an annotation, if I zoom or pan to another area of the canvas and the annotation input field goes out of view, the text entered in the annotation is lost. As a result, I cannot inspect or verify content elsewhere on the canvas while writing an annotation without risking the loss of my draft.Steps to reproduce:Create a new annotation. Start typing text in the annotation input field. Zoom or pan to another area of the canvas so the annotation field is no longer visible. Navigate back to the annotation. Observe that the text entered in the annotation has disappeared.Expected behavior:The annotation draft should be preserved even when the annotation field is no longer visible on the canvas. Users should be able to navigate around the canvas and return to their annotation without losing any unsaved text.Actual behavior:The annotation text is cleared and must be re-entered when returning to the annotation.

After having the new fullpage variables view, I can only duplicate individual variables and not groups. This is extremely annoying and sets my workflow back a lot. Is this a known bug and will it be fixed soon?

Screenshot of Figma Make chat getting overlapped glitchRecently I’ve been facing this issue multiple times in Figma Make. The chat elements keep overlapping with each and sometimes even showing duplicates. It is kind of confusing. I have to reload the chat to fix the issue.

Necesito apoyo yo el año pasado cree una página  https://www.figma.com/design/BPjGa7pDn82dI0xt0rz85u?node-id=4-252&fuid=1458166700269971500 pero ahora me da error[redacted PII - DJV 7/7/26]

I recently migrated my typography system from raw text style values to Variables-based values using breakpoint modes.Previously, all text styles were defined with fixed values (font size, line height, font family, font weight, etc.). I then replaced those raw values with variables connected to typography modes for responsive breakpoints.The migration appeared successful inside the Foundation library file. All components correctly inherited the updated typography values and display the expected styles. However, after publishing the library, many instances in consuming files did not update correctly. Instead, they seem to retain stale typography metadata. I am seeing two different issues:Issue 1 — Old style names remain visibleIn some text layers, the instance still displays the old style name even though the main component uses the new style.Example:Main component: Body L Bold Instance: Text L BoldThe instance is clearly showing the old style name, despite being linked to the updated st

Why isn’t simple formatting working?  

Since the latest version (126.6.12) I’ve been struggling to open certain files in the DESKTOP app. I get the following message - Something went wrong...Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates.Files open fine in web browser.

For the past couple days, page names are invisible but pages are still there. See the hidden blank page names between Assorted and Archive? We can click and open them, but we need to memorize which page is which. 

I no longer have the "Show Agents on canvas" setting. It appears to have been removed. Please restore this option as soon as possible. I can't work effectively with the Agents panel appearing on the canvas all the time, and I need the ability to hide it.

안녕하세요 Figma 지원팀,오늘 실수로 구매한 Dev 좌석 2개에 대한 환불을 요청드리고자 합니다. 저희 팀에 실제로 필요한 것은 Full 좌석 2개인데, 실수로 Full 좌석 1개 + Dev 좌석 2개를 구매하게 되었습니다. 해당 Dev 좌석 2개는 프로젝트 작업에 사용되거나 할당된 적이 전혀 없습니다.Dev 좌석 2개를 환불해 주실 수 있을까요? 환불이 완료되면, 저희가 필요로 하는 Full 좌석 2개를 맞추기 위해 Full 좌석 1개를 추가로 구매할 예정입니다.계정/워크스페이스 정보:팀/조직명: [hani] 계정 이메일: [Redacted by moderator - 2026/07/09] 인보이스/주문 번호: [WOKL2GHS-0001] 구매일: [2026.07.06]추가로 필요한 정보가 있으면 언제든지 말씀해 주세요.감사합니다.hanhee 드림Hi Figma Support Team,I'm reaching out to request a refund for 2 Dev seats that were purchased by mistake today.What we actually need is 2 Full seats for our team. However, we accidentally purchased 1 Full seat + 2 Dev seats instead. The 2 Dev seats have never been used or assigned to any project work.Could you please refund the 2 Dev seats? Once refunded, we plan to purchase 1 additional Full seat to reach the 2 Full seats we actually need.Account/workspace details:- Team/Organization name: [hani]- Account email: [Redacted by moderator - 2026/07/09]- Invoice/order num

Hello Figma Support Team,I need your assistance with an account and subscription issue.I had an active Figma Professional subscription on my company email account, which was billed for the period 7 June 2025 to 30 June 2026.At the end of June, after leaving my previous company, I created a new Figma Professional subscription using my personal email account and transferred all my teams, projects, and files to it.The problem is that my previous company email account is no longer accessible because the email address has been deactivated. As a result, I cannot log in to that Figma account to cancel the old Professional subscription.Additionally, my personal Figma account has been locked as of today, leaving me unable to access my work.I would appreciate your help with the following:Cancel the Professional subscription associated with my previous company account as soon as possible. Help me regain access to my personal Figma account. Advise if you need any information from me (such as billi

Hello Figma Support,I'm unable to access a Figma file that I previously had access to in a team on the Free (Starter) plan.Owner account: (redacted by the moderator due to PII)File URL: [redacted by forum moderator to remove PII]When I open the file using the original URL, it displays a "Request access" prompt instead of opening the file. I believe I previously had access to this file and would like to understand why my access was removed or whether the file was moved.Could you please: Verify whether the file still exists. Confirm whether my access was removed or changed. Help restore my access if possible, or advise on the appropriate next steps. Thank you for your assistance.Arbaaz Khan(Screenshot redacted by the moderator due to PII) 

 I’m on a Figma Professional plan and have an Open Session enabled on a FigJam file. The session works correctly on desktop - visitors can access the guest name-entry screen and edit without an account. However, on mobile, visitors using the exact same open session link are forced to sign up or log in instead of seeing the guest name-entry prompt. Steps to reproduce: 1. Open the FigJam file and click Share2. Enable Open Session (confirmed active, 24-hour window showing)3. Copy the open session link4. On desktop: visitor opens the link, sees the guest name-entry screen, can edit with no account - works as expected5. On mobile (tested on iOS and google phone): visitor opens the same link and is shown a Sign up / Log in screen instead, with no option to continue as a guestThis looks like a platform-specific (mobile web) bug in how the Open Session link is being handled, since the identical link works fine on desktop.

Some members of my team have suddenly been unable to view Figma files they were previously able to access an hour ago.I have checked that the User Group has View access to the Team and I have also checked that the affected people are in the User Group. I have tried asking the users to restart and I have tried removing the User Group from the Team and re-adding them.My current workaround is to manually invite users individually to the team. 

I need help with a billing issue. My teammate was previously an admin on the team “El equipo de MARIANNE FLOR SALAZAR CABELLO”, but I she no longer has access to it and she is still being charged for Professional Full seats on invoice Q1CF0YMS-0002 dated Today, July 07, 2026. My open ticket is 2002810. I need help stopping future charges tied to this team. For the problem I still went back to the team. A few weeks ago, we canceled a plan and we removed the card from the team’s payments. Now, months later, an amount of 127 dollars was charged to the account of someone who was no longer in the group and who, as I mentioned, had already removed their card. However, the charge went through and the receipt was sent to me, but in the project it still shows that we are on the free plan, and it also doesn’t allow us to view the transaction from the file browser. We want a refund of the money, and we would also like to know if it’s possible to completely remove the card information because it s

There is no slider to quickly resize the text.While working with text, the editing panel has sliders for quickly changing the line spacing of the text and the distance between letters, but the same is missing for the text size.Thank you!  

Hi, your product is great but it’s so difficult to use and navigate. I can never find the files I need.

I'd like to change to a refund or monthly subscription after paying the annual subscription fee. I didn't use any paid plans. I pressed the payment button without knowing there were two check boxes, and I thought I would ask you again when I made the payment, but it was paid right away.  Please change your monthly subscription as soon as possible.