Support ID: srid_VTXP744JYW0VNG563KW63HBEP

I'm working in a Figma Make project and am currently unable to submit prompts to the AI agent - the request fails with the following error reference:

ID : srid_69VHPJ3Q91BGX9YZ72P5MJN2X

It appears that AI credits may have been deducted prior to the occurrence of this error. Please investigate the AI credit balance and, if applicable, restore any credits that were consumed due to the issue.

​@Celyn_L FYKA.

Hey ​@Yaro Puntus , thank you for reaching out to the Figma Community Forum!  

Thanks for sharing the Support ID. Could you tell me a bit more about what happened: which feature you were using and what the error message said?

In the meantime, since you'd like our team to take a closer look, please go ahead and submit a bug report through the Support Hub directly: Support Hub / Type “Report a bug” / Click Start a chat / Select Enter and follow the prompts.

When you do, in the form, please include:
- The Support ID: `srid_VTXP744JYW0VNG563KW63HBEP`
- Which feature you were using when this appeared
- The exact error message you saw
- Any steps you'd already tried (retrying, refreshing, etc.)

This will help our support team look into exactly what happened, thank you!

I tried uploading a file that failed to upload because it was too large. I then broke it down into two parts to submit sequentially, but the first attempt gave me the message: “Message can’t be sent. Remove some files or text and try again.”

Now, no matter what I try to prompt (with or without attachment) I get that same message.

I have tried:

• Restarting Figma
• Restarting my computer
• Duplicating the file and working from the copy (it inherits the problem)
• Looking in Settings > General for the fabled “Clear Context” button (it does not exist)

I’m facing same issue. srid_0CGKASFFTHMXF2FQ5XKCE14J6

Hey both, thanks for flagging this, and sorry for the trouble!

A few questions to help narrow down what's happening:

1. Does the same error happen if you start a brand-new Figma Make file, or only in the file where this started?
2. Are you using the web browser or the desktop app. And if browser, which one?
3. What were you attaching right before this first appeared an image, an exported frame, a code/text file? Roughly what size?

Once we have these information I can escalate this internally with the team. Thank you for your help! 

Hey ​@Mahmoud Alrefai, thanks for reporting this!

That "Couldn't connect" message is one of the connection-type errors Figma Make can show. Our Troubleshoot in Figma Make guide covers this error and the general first step is waiting a moment, then trying again. A couple of things can help narrow down what's going on:

1. Try switching the AI model you're using in Figma Make and resend the prompt, to check if it's model-specific.
2. Check whether the same error happens in a different Figma Make file, or only this one.

I've also opened a support ticket on your behalf, so our customer support team can take a closer look at your account against that specific error reference (srid_69VHPJ3Q91BGX9YZ72P5MJN2X). Your ticket number is  #2165278, for reference.

Let us know if the steps above change anything on your end, someone from our team should be in touch with you soon. Appreciate your patience in the meantime! 

I’m experiencing an issue with Figma Make where I’m unable to submit prompts or continue working with the AI functionality.

Whenever I try to send a prompt, Figma Make fails and displays the following error:

 

srid_1MQW62XFSE71E5ZESWTX3Y0WH

The prompt does not execute, so I’m effectively unable to continue using Make.

I have already tried the usual troubleshooting steps, including:

• Refreshing the page

• Reopening the project

• Duplicating the project

• Clearing the browser cache

• Using a different browser

• Using an incognito/private window

• Trying again with different prompts

The issue persists after all of these attempts.

Could you please investigate this SRID error and check whether there is an issue with my Figma Make project or with the Make service itself?

I can provide screenshots, screen recordings, the project link, and any additional information needed to help diagnose the issue.

Error ID: srid_1MQW62XFSE71E5ZESWTX3Y0WH
Feature affected: Figma Make / AI prompt submission

Hi ​@Aleguis, Celyn from the Figma Community Support team here.

Thanks for reaching out and for attaching the screenshot. I understand that your prompts in Figma Make are returning an error.

I’ve created a support ticket for you so the team can take a closer look, your ticket number is #2166258.

Please reply directly to the ticket with a link to the impacted file, and invite support-share@figma.com with “Can View” access (this won’t impact your billing and will allow us to reproduce the issue and investigate further with Engineering).

Someone from the team will be reaching out with next steps soon, thanks for your patience in the meanwhile! 

Hey ​@Shaina_Koval1, ​@Jagath - Celyn here, stepping in for ​@Gayani_S.

I understand that your prompts in Figma Make are returning an error.

I’ve created a support ticket for you both so the team can take a closer look.

​@Shaina_Koval1 - Your ticket number is #2166263.
​@Jagath - Your ticket number is #2166267.

Please reply directly to the ticket with a link to the impacted file, and invite support-share@figma.com with “Can View” access (this won’t impact your billing and will allow us to reproduce the issue and investigate further with Engineering).

Someone from the team will be reaching out with next steps soon, thanks for your patience in the meanwhile!