Support ID: srid_VTXP744JYW0VNG563KW63HBEP

Forum|Forum|11 hours ago
September 30, 2026
3 replies
13 views

Celine_

Community Support

Hey @Yaro Puntus , thank you for reaching out to the Figma Community Forum!

Thanks for sharing the Support ID. Could you tell me a bit more about what happened: which feature you were using and what the error message said?

In the meantime, since you'd like our team to take a closer look, please go ahead and submit a bug report through the Support Hub directly: Support Hub / Type “Report a bug” / Click Start a chat / Select Enter and follow the prompts.

When you do, in the form, please include:
- The Support ID: `srid_VTXP744JYW0VNG563KW63HBEP`
- Which feature you were using when this appeared
- The exact error message you saw
- Any steps you'd already tried (retrying, refreshing, etc.)

This will help our support team look into exactly what happened, thank you!

Yaro PuntusAuthor

New Member

Hi, thanks for your reply.

I prepared a prompt for Figma Make, uploaded several screenshots as references, and also attached a PDF file. I then asked Figma to create a design for the homepage of a website based on these materials.

However, every time I try to run the prompt, the same error appears and the generation does not start/complete.

I have already tried running it again and refreshing/restarting Figma, but the issue keeps happening.

Support ID: srid_VTXP744JYW0VNG563KW63HBEP

Celine_

Community Support

Thanks for the details, that's helpful. Since retrying and refreshing haven't resolved it, I've gone ahead and created a support ticket on your behalf with this context you shared here, so our support team can look into it directly.

Someone will follow up with you through your support case. For reference, your case number is #2162897 sent to your email address: pxxxs.yxxxo@gxxl.xxm. Thanks for your patience!

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