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toku CC
New Member
October 5, 2026
Question

Education plan: Verified team members see "You can only view and comment" on files created by others, despite "can edit" at team/folder/file level. Expected behavior?

Hi 

I'd like to check whether the following behavior is expected on an Education plan team.

Setup

  • Our organization is a bootcamp and has been verified for the Education plan.
  • We have a team on the Education plan. All accounts/members show "Verified" under Education status in the People tab, and there are 0 unverified users.
  • Inside the team, I created a folder and put files in it (both Figma Design and FigJam files).
  • The team has "can edit" access to the team and folder ("Anyone in [team name] can edit").
  • On the file's Share dialog, the team also shows "can edit".

What I expected
Since edit permission is set at the team, folder, and file level, and every member is verified, I expected any member to be able to directly edit a file created by someone else and edit it right away. 

What actually happens

  • When a member (not the file creator) opens the file that others created, a banner says "You can only view and comment on this file." with a "Start editing" button.
  • The members are signed in with the correct account (our organization's email) and have selected the correct team.
  • After clicking "Start editing", a "Continue editing" confirmation appears, and only after confirming can they edit.
  • The file creator doesn't see this banner and can edit immediately.

What I've already checked

  • Education status is Verified for all members, so this isn't a verification expiry issue.
  • Permissions at team, folder, and file level are all "can edit" (screenshots attached).
  • Because it's an Education plan, there is no seat management for admins, so I can't check or change seat types.

Questions

  1. Is it expected that members must go through "Start editing" / "Continue editing" on files created by others, even though they already have "can edit" access and are verified?
  2. If this is expected, is there a way to have members open the file in edit mode by default, without the extra step?
  3. If it isn't expected, is there a setting I should check?

Thanks in advance. I'm happy to share more details if needed.

Toku :) 

Hello team, long time no see!

4 replies

Jaycee Lewis
Figmate
Figmate
October 5, 2026

Hey hey ​@toku CC 🤩 Thank you for the great questions. I’d like to take this to my resources to get us a solid reply.

I have a few follow-up questions:

  • Could you share a screenshot of the full “Continue editing” confirmation?
  • After confirming, does the same member see the prompt again when reopening that same file? Or only the first time?
  • Once they confirm on one file, do they still get prompted on other files in the same team? Please check both Figma Design and FigJam
  • In the People tab, what team permission does an affected member have? A screenshot showing their permission and Verified status would help distinguish their individual access from “Anyone in the team can edit.”

Thank you very much for the additional details! — Jaycee

 

toku CC
toku CCAuthor
New Member
October 6, 2026

Hi ​@Jaycee Lewis 

Thank you for following up! Here are the answers to your questions.

1. Full confirmation screen
The attached screenshot shows what a member sees when opening a file created by someone else. The top banner is Figma Design and the bottom one is FigJam. Clicking "Start editing" opens the "You're about to get a Full seat" dialog (right side). After clicking "Continue", the member can edit the file. Nothing else appears afterward.

2. Reopening the same file
The prompt does not appear again when the same member reopens the same file.

3. Other files in the same team (Figma Design and FigJam)
Once a member confirms on one file, they no longer see the prompt on other files in the team. 

4. People tab / team permission
The People tab for our Education team doesn't show a permission column. It shows only Education status and Last active. The attached screenshot shows all members as Verified, with 0 unverified users. For permissions, the folder and file Share dialogs both show "Anyone in CC Internal Team [Edu Plan]: can edit".

Our question
Based on this, it looks like members on an Education team start with a view-only state and have to claim a Full seat the first time they try to edit, after which they can edit freely. Is this the expected behavior? If so, is there a way for admins to assign Full seats to all members in advance, so they don't have to go through this step? (As an Education plan admin, I don't see a seat management option.)

Thanks again for your help!

Toku

 

Admin 
toku CC
toku CCAuthor
New Member
October 8, 2026

Hi ​@Jaycee Lewis any update would be appreciated! 

Jaycee Lewis
Figmate
Figmate
October 10, 2026

Hi ​@toku CC 👋 I opened a support ticket for this. The ID is 2183814 and the email subject line is Education team members prompted to get a Full seat despite edit permissions. Please keep an eye on your email (and spam folder if necessary) for the email and any replies from our team. — Jaycee