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yginuo
New Member
October 9, 2026
Question

Please fix my bill

  • October 9, 2026
  • 1 reply
  • 10 views

Hello:


Today I subscribed to a monthly premium subscription and then invited a user to my team.

As a newbie, I didn't understand Figma's subscription rules, so I set both users to Full, then set one user to Dev and the other to Collab.

When I checked my bill, I was surprised to find that in addition to the $20 I paid for the subscription, I was also charged $40 next month. I was shocked, as I only have two users; one should be on a Full subscription and the other on a Dev subscription. I immediately corrected the user types, but I was still charged $40 next month. Therefore, I immediately canceled my subscription for next month, fearing other unexpected charges.

Actually, besides the $20 I paid for the subscription, I should only be paying for the Dev subscription next month, so next month's bill should be $15. Please help me fix my bill.

My account email is yginuoemail@gmail.com


Thank you!

1 reply

yginuo
yginuoAuthor
New Member
October 9, 2026

官方已经解决了,谢谢支持