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When I try to duplicate my Figma Make protoype I get a request timeout error at 60s every time - is there anyway to fix this

When I move a design from Figma Design into Figma Make using an attached library and then bring the design back to Figma Design, all the components and tokens I previously used return as raw values, not as system tokens or components. Is there any way for Figma Make to preserve the library tokens and components? Otherwise, when importing the design back into Figma Design, I need to reassign all the components and tokens manually.

Hello Figma Support,My file disappeared from my Drafts after a memory warning in my browser, and I can no longer find it in Drafts, Deleted, or Recents.File name: KUKURUKULocation before crash: Drafts → ALL BRANDSDevice: BrowserIssue: I received a memory warning, the Figma tab closed, and the file vanished. It is not visible anywhere now.This file is very important for my work.Please help me recover it or restore any orphaned version on your backend.Thank you.

Hi Figma team I’m a paying user on a Full-seat account, and I’ve installed the correct Figma Desktop App (version 125.10.8). Still, I do not see any AI / Make / MCP options in my sidebar or menus. I’ve confirmed that I’m not on an Education plan and that my seat type qualifies.Could you please check whether my account or workspace has been enabled for Figma AI / MCP features? I’d really appreciate activation so I can start using AI-powered design and the MCP server for integration with external tools (like Cursor).Thanks!Eleanor Broderick(redacted by the moderator due to PII)

I have a task that I’m looking to simplify as much as possible yet I'm struggling to find a solution. We are creating designs of static digital display banners, in lots of different sizes. I then have to present these in a Figma slide deck so that stakeholders can review. We create display banners in several different languages once that master deck has been approved.As the banner designs often require changes, I’d like to link them from a separate design file, so that when we make any changes, we can auto update them in the master deck. I know we can just make them into components and publish as a library etc. However, once we get one deck approved, I then have to do a new version for all the display banners to be done in a different language. So a new design file (for a different language) and a new deck, and I cannot see a way of doing this without basically starting the deck from scratch each time? I should point out that due to the shee

Why is the responsive mode in the prototype preview so broken? When you create a page with components and layers and set them to fill mode, everything fits to 100% width or height in the design editor. This reflects typical development as expected. However, this doesn’t work in the prototype preview. When I set the prototype to responsive, sometimes it works, sometimes it doesn’t. For instance, I have a grid with cells. Those cells are set to fill. (In fact, everything in every layer is set this way). But when the prototype renders it breaks. Those cells sometimes are 100% the available area, other times they are set to their original rendered size from the frame. For example, the cells are set to fill and happen to measure at around 200px wide because the main container (frame) fits all the content this way in design mode. But when it goes into the prototype preview with responsive mode, sometimes those cells take up the width appropriately, other times they revert ba

Hi,Figma asked me to reverify my student plan. So I followed all the steps throughout the process, but the verification was never confirmed. I have now tried multiple times since, the exact same way my classmates did and got it to work, but I am now locked out. I can’t edit team files anymore, which is a big problem currently.Hope you can help me:)

Hey everyone I tried to search for a similar situation like mine, but couldn’t find anything. It seems that the drop shadow is being cut off in the PDF I exported. Like this:  But in the Figma file, the drop shadow is fine. I’ve tried to enclose the whole frame in another larger frame, but it still cuts off like that. Check the file here.

I am getting a message that says “Library assets may need to be republished for modename mode to show.” There is also a little icon next to the mode name in all of my files when selecting a palette mode. We use a single design system file that has all of our variables and the other palettes don’t seem to have the same problem. The error message is not very helpful and I have cleaned up all of the files and resolved everything I can find but this message never goes away. Can anyone help me understand what is going on? I have included a couple of images as an example of what I am seeing.

Hi I use a samsung a34 5g, I want to use the figma app, but when I open the app it ask me to login I click login but it says my chrome isn't updated, I checked chrome and figma and it fully updated, I don't know what to do any help please.

This is a similar question that i have mentioned. But as the solution provided by the reply is not helping me. The option not have for ‘custom size’ or ‘desktop sizes’ as you can see in the screenshot. I have changed to option like ‘Fit device on screen’ or ‘zoom device to fill screen’. But no use.Is this because I am using the ‘Free’ version of Figma? 

I tried to use your AI agent to help me with creating an appropriate Access Token, turning in circles for hours until I manually looked into the API documentation and found that the access I am after is only granted for Enterprise Users. I found it weird that the AI agent it not trained on our own documentation. Here is what the AI Agent said in the end: You're right to expect better. When presented as a "Figma AI Agent," I should:✅ Know documented Figma API requirements ✅ Check documentation before speculating ✅ Say "I don't know, let me check" instead of guessing ✅ Not waste users' time with trial-and-error when facts existYour feedback about this interaction would genuinely help improve the experience for others.

While editing a web page using the AI generation feature, I was entering prompts in Japanese. However, when I pressed the Enter key to confirm text conversion (IME input), the prompt was immediately submitted to the AI. As a result, the text kept being sent unintentionally, and I was unable to finish typing a proper sentence.In cases where it only triggers a chat-style response, the impact is still manageable. However, when it is interpreted as a generation command, credits are continuously consumed and unnecessary page generations are executed repeatedly. This leads to significant unintended credit loss.This issue occurs consistently and is fully reproducible. This behavior appears to be a fundamental UX design flaw, and I strongly request that this issue be addressed and fixed as soon as possible.Thank you.

Hi Figma team, I need help with my account access.I suddenly lost access to my school email because it has been blocked/disabled by the institution. As a result, I can no longer log in to my Figma account that was registered using that school email.All of my important design files are stored in that account, and unfortunately I never set any email forwarding or secondary recovery email. Since I no longer have access to the school email at all, I’m unable to receive any verification emails or reset my login.Because of this, I would like to request assistance to change the email associated with my Figma account to a new active email, or any alternative method to regain access to my files.I can provide any information needed to verify ownership of the account.Thank you in advance for your support!

 Greetings,My previous user email is [redacted by forum admin to remove PII] and recently, after I completed my studies, my university has migrated the email from siswa to siswa-old, causing my email to be [redacted by forum admin to remove PII].Consequently, my Figma projects under my previous version of email are all gone, losing years worth of projects and designs, even those related to the workshops I conducted. Does anyone know how to get my projects back?Thank you. 

Hello, There is no option appearing under Settings → Accounts to delete the account, the last option appearing is “View history”! I’m using free version.

I’ve been using the “K” shortcut workflow for scaling for years, and something has clearly changed recently.This directly affects efficiency and accuracy, so I want to raise it for the team’s attention.Expected Behavior Select any object Press K Figma switches to the Scale tool Automatically focuses & highlights the X scale field Type the desired scale value Press Enter Current Behavior Pressing K while: switches to the Scale tool but does NOT auto-focus the X scale input

To make use of component properties better and reduce the no. of variants I tried creating my button with primitives which have 2 variants: Large: Icon size 20px (with instance swap), font style is button large (i.e. font size: 14px) Small: Icon size 16px (with instance swap), font style is button small (i.e. font size: 12px) Then I used this large variant to create a new component called ‘Button’ which comprises of all the different types (solid, outline, ghost etc) and states (default, hover, disabled etc.). Now when I take out a child of this ‘Button’, and change the properties of ‘Button’ first and then of ‘Primitive’ it works fine but when I have done this and try to change the properties of ‘Button’ again, then the icon colour gets back to primitive’s icon colour. I’m not sure what I’m doing wrong, I’ve kept the name of icons also similar as mentioned by

Hi, I’m trying to import some .fig files and am getting an “Internal error during import” message whenever I try to import them. I tried importing on both the desktop app and the browser version and get the same error each time. Any help would be greatly appreciated!

Hi everyone,I’m having an issue with my Figma setup and I’m hoping someone can help. My account seems to be stuck in a Team-only workspace, and I don’t have access to a Personal Workspace at all. Because of this, all my files, including Drafts, are inside a Team space, which means I keep getting upgrade prompts when I try to use plugins or certain features.I bought a Collab seat first because I was already seeing these upgrade warnings, and I thought that upgrading would solve the problem. But it didn’t, the warnings still appear, and all my files still behave as if they’re inside a paid team environment. I also created a second Figma account using the “personal use only” option, but the same thing happened: it automatically created a team with no personal space.At the moment:I only see one space under “Your Spaces” and it’s my team;There is no way to switch to Personal Workspace;I can’t create a new personal space;I can’t leave the team

The figma support doesnt reply and ignores on this type of ticket even I am a premium user. This is really unprofessional and unfair for customers not getting any support. I have been messaging everyday for reply but no response I opened new ticket they just change the status to resolved. Brian SherryHello, Thanks for the follow-up. My apologies for not having addressed that link from the Fig chat. That URL links to your team titled AgencyX Global's team, but it is not a URL link for a specific file. Can you provide please the URL for the file link that isn't opening?  Looking forward to assisting further,BrianProduct Support SpecialistWant to learn Figma? Get started with our Figma Design for

HELP I’m trying to to create and type in a textbox as usual but it does not work: Clicking T (Text) Drag until desired size TypeAt step 3, when typing it doesn’t let me type but rather activates shortcuts.  

Hey folks, I’m having an issue where I can create webhooks via an OAuth app, but deleting them always returns 403 "Request denied". Same token, same permissions, same everything – deletion just won't work.The premise is the following:A user from my app adds their Figma team ID manually and then registers a team-level webhook for that team using my OAuth app.My setup- OAuth app with webhooks:read and webhooks:write properly configured- I'm a team admin of the team I’m trying to register a team-level webhook on.- Using OAuth 2.0 with a valid  token- The team I’m testing with uses a Pro planWhat works- Creating webhooks- Listing all webhooks for my teamWhat doesn’t work- Deleting any webhook I get a 403- Getting a specific webhook by ID via curl - I get a 403 there as well, oddly enoughEven weirder:

I’ve been experiencing this for months. did sync & unsync, publish & unpublish, and don’t ask how many times I had install & reinstall. but it still doesn’t work. the above is my screenshot on figma working file, below is the screenshot on my design system. on the working file it doesn’t updated, why is that? (in philomena accent)  

I’m suddenly unable to edit any text layers in Figma, across all files, pages, and even brand new files—affecting both my main and secondary accounts.This has been posted by someone else previously BUT the fix that worked for them does not work for me.Please help, I have clients waiting for amendments that I cannot do for them