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Hi! I went to update a Figma slides template published to our team. But I got an error message when trying to re-publish. Now the original template is no longer available. I have tried trouble shooting based on previuos help topics. Tried publishing just one simple slide as well and got the same error (see below).  It seems to be the publishing itself and not the type of slides I am publishing (no components).  I am on an organisational plan with a full seat.Hope someone can help me resolve this issue :-)   

When applying any default/built-in shader via Fill → Shader OR Effects → Shader on the Figma desktop app, nothing renders on canvas and no shader panel appears for me. Confirmed via DevTools (⌥⌘I → Console/Network):GET https://www.figma.com/community/custom_tool/28/code → 404 (Not Found)[published-artifact-custom-resource] failed to load artifact dataXHR for "/community/custom_tool/28/code" failed with status 404This happens across all built-in shaders (tested Risograph print and others), not just one. File is under a pro plan, full seat, so this isn't a plan/seat issue. 

We are on an educational plan, and want to purchase a community design file. We are a tax exempt institution and need to submit a tax exempt certificate but the form to submit a request/ticket does not pop up when brought to the Figma help website. Who can I send the tax certificate to? And will that also remove tax from the online community design credit card purchases?

Hi Figmates,I'm blocked from publishing an update to my existing Community plugin. In thePublish dialog I get this error at the bottom, and Publish won't complete:"We detected a change to your account details. Please contact support@figma.com to proceed."Details:- Plugin: Fonts Changer- Plugin ID: 855541165287118497- Publisher: RenatoX- This is an update to an already-published plugin (bug fixes + new features),  not a new plugin.- I already emailed support@figma.com but haven't been unblocked yet.I believe this was triggered by a recent change to my account enabling 2FA.Could a Figma team member please help escalate this so I can publish? Happy toverify my account however you need. Thanks!

when i position my shapes figma tells me the shape is in line with the pixel grid and not something like 0.01. Yet its not lining up. When i change the spacing from 0 to 1 and then back to 0 it fixes it.

When I update auto layout positioning it’s don’t work, very very frustrating.Beside this working with design system in figma going in the wrong side.  

Hello Figma ,I am extremely disappointed that my card was charged for a subscription renewal without any action or confirmation from me. I did not authorize this payment, I do not want this subscription, and I expect this charge to be reversed immediately.This payment has caused me serious financial hardship. I rely on this money for my essential expenses, and having it deducted without my explicit approval is completely unacceptable.I am requesting an immediate refund of the full amount and the cancellation of my subscription. I expect this issue to be resolved as quickly as possible. Please confirm that my refund is being processed and provide a timeline for when I will receive my money.Here is my ticket number “#2013387”I hope Figma values its users and will resolve this matter fairly and without unnecessary delays.I look forward to your prompt response.Regards,Noman Ali

# Figma MCP Plugin — OAuth Account Switch Issue## Summary**Figma MCP `whoami` does not reflect account changes after logging out and switching accounts in Figma Desktop.** The MCP server caches the OAuth token server-side with no local mechanism to force re-authentication. There is currently **no known way** to switch the MCP-authenticated account — no `logout` tool, no re-auth flow, and no revoke entry found in Figma web settings (Connected Apps). Users are permanently locked to the first authenticated account.**Plugin version**: `figma@claude-plugins-official` v2.2.68**MCP server**: `https://mcp.figma.com/mcp`**Platform**: macOS (Claude Code)---## Steps to Reproduce1. Install Figma MCP plugin in Claude Code2. Authenticate with Figma account A (`user-a@example.com`) — OAuth flow completes via Figma Desktop3. `figma whoami` → returns account A ✓4. In Figma Desktop: logout from account A, login as account B (`user-b@example.com`)5. `figma whoami` → **still returns account A** ✗ (expecte

2 months ago I had submitted a Figma enquiry to your sales team about the features on ‘Figma for government’. I had used Figma in my previous team and wanted to use it to streamline design work for my new team. I had not received any notification or email to say that my enquiry had been received so I sent a follow up 3 weeks after that, following the same steps of submitting a ‘contact us’ form. Again nothing.I submitted my third ‘contact us’ form last week in case there was something wrong my email address but again nothing. I am having to go on here to plead and ask if someone could respond to my enquiry and questions on a tool I am keen to use within my team.I wanted to talk to someone about the features for ‘Figma for Government,’ and have a demo with a sales team member to the rest of my team to showcase the platform.So, can someone respond to my Figma request, like asap?  

I’ve experienced intermittent, very slow loading on mobile and desktop. From files to prototypes. The prototypes are the worst. If I try to load prototypes on desktop it takes a while then prevents the changes on the file from saving. I get the “this file has unsaved changes” and can’t get updates to the prototype on the desktop or mobile. After a few minutes it will eventually save and update the prototype. This occurs probably every 15-20 minutes. On mobile: files take forever to load. Then when they finally do the prototypes take longer then interactions won’t work. They crash the prototype saying that the issues is being looked at by the team. This is a recent phenomenon. Since the addition of agents. I've tried clearing the system cache on desktop and reinstalling the app on mobile to no avail. 

Our team has a shared credit account showing a sizeable balance. However, some of use are receiving an error saying we’re out of credits. Our credits just renewed last week. Although there are credits available, we’re unable to work and it’s affecting our ability to meeting deadlines. The following steps had no effect. Restarted FigmaLogged out and back inReset Figma and RestartedAttempted to use multiple browsers as well as the desktop version 

Hello, I have a project missing. It’s not in trash or admin that I can see. Can I have some assistance restoring it? We are a single team with 3 members.ThanksRachel

im getting a bug i believe. I see images next to the layers.  

Good afternoon. I created a component with a drop-down list. The component itself is working correctly, but when transferred to the screen, the list opens up. How can I fix this, please tell me?

While exploring Figma, I noticed what appears to be a behavior where items inside an Auto Layout frame can be freely dragged and positioned anywhere within the frame while still remaining part of the Auto Layout. This seems like a useful feature, but I'm not able to use it in my own files.Could you please let me know if this is an available feature? If so, I would appreciate it if you could explain how to enable and use it. If it's only available under certain conditions, settings, or in a specific version of Figma, I'd be grateful for any guidance.  

I just paid for my Figma subscription and noticed the name on the invoice is incorrect. Could you please help me get this corrected?Thanks!

my undo control + z is not working just now. i've tried clear the cache and changing the keyboard layout to generic and still not working.im using the online website figma not the app

Subject: Text Rendering Issue in Figma Design ModeHi Figma Team,I’m experiencing an issue while working in Design Mode where text occasionally becomes distorted or corrupted. The characters appear broken, overlapping, or unreadable, even though the text layer itself has not been modified.Issue Details: The problem occurs randomly while designing. Text appears visually glitched (distorted glyphs / overlapping characters). The issue is visible on the canvas but may not reflect actual text content. It affects readability and design accuracy. Steps to Reproduce (approximate): Open a design file in Figma (Design Mode). Add or edit text layers. After some time or interaction (zooming, editing, or switching frames), the text becomes visually corrupted. Expected Behavior:Text should render clearly and consistently without distortion.Actual Behavior:Text appears broken, with incorrect rendering of characters.Additional Info: This issue seems intermittent. Refreshing the file or rest

I'm trying to verify my student status for the Figma Education plan, but I'm experiencing an issue with the verification form.After selecting India as my country, the School field doesn't display any colleges or institutions to choose from. Instead, it remains empty and shows the message "You must select an organization from the list." Since no list appears, I'm unable to continue with the verification process.This seems to be a technical issue rather than my institution not being available. 

I’m designing a restaurant menu website (similar to a Culver-style menu) in Figma that includes multiple categories, item cards, prices, images, and promotional labels. I’m using components and variants for menu items so I can reuse them across different frames and pages.The issue I’m facing is that when I update a component (for example, changing a price style, item description, or image), the changes don’t always propagate correctly to all instances. Some instances update as expected, while others remain unchanged or partially updated, even though they appear to be linked to the same main component.I’ve double-checked overrides, variants, and auto-layout settings, but the behavior is still inconsistent. Is this a known limitation with nested components or variants, or is there a best practice for managing large, multi-category menu systems in Figma to avoid this issue?

AI has become a regular part of my design workflow, but I've found that different tools are useful at different stages of a project rather than trying to do everything in one place.For example:ChatGPT for brainstorming user flows, UX copy, and content ideas. Perplexity for quickly researching competitors or design patterns. GitHub Copilot when I'm working closely with developers or reviewing front-end code. Figma AI for speeding up repetitive design tasks inside Figma.Recently, I've also been looking at local AI tools instead of relying only on cloud-based services. One example is LekhAI, which focuses on running AI models locally. While it's not a replacement for Figma, I can see potential use cases like generating early design concepts, organizing ideas, or experimenting with AI without sending everything to a cloud service. Privacy and offline access could be useful for teams working with sensitive projects.That said, I don't think there's a single AI tool that fits every designer.

 Hi everyone, I accidentally approved extra paid seat upgrades today when multiple people sent me access requests on a Figma file. Some users were sending view access requests and some were sending upgrade/edit seat requests around the same time, and I mistakenly approved the paid seat upgrades from the notification/request flow in Figma. I realized the mistake the same day and immediately revoked/downgraded/unassigned the extra users. No one is currently assigned to those extra seats, but my billing still shows additional seats and I am being charged extra for them — in my case, it is showing 8 added seats and a $96 seat update charge. I tried contacting Figma Support, but I have not received a response yet. Waiting for them while I am anxiously Waiting  Has anyone faced this before?Is there any way to remove accidentally added annual/monthly seats without being charged, especially when no one is assigned to them and they were revoked immediately ? I also feel this flow should not wor

Hello,I accidentally purchased the Professional Annual Plan ($192) instead of the monthly plan today.I contacted Figma Support immediately after the purchase and received a support ticket confirmation email.I have not used Figma at all since the purchase because I'm waiting for the support team's response.I understand that refund requests are reviewed individually, but I was wondering how long it usually takes to receive a reply from Figma Support.If anyone has had a similar experience, I'd really appreciate hearing how long it took for you to get a response.Thank you!

I am unable to select texts or auto layouts within auto layout. Also i can no longer double click on texts to select within auto layouts or even edit a specific text. All these are happening inside just 1 file inside of a team project. I am the owner of the file and the team. I checked and i still have the owner access. The other person working on the file do not have the same issue as i do. Just me. I do not have this issue in other files, except this one. This issue is not even happening to other files in the same team project.What i have tried:I have switched between browsers (Used chrome and Edge) and i also tried on the APP I have loggedout of all my accounts on browser and App, cleared my cache I even registered a new account and gave can edit access to that account and still same issues (My other team member do not have that same issue) If i copy the design into a new file, i can instantly do all this things i am talking about.I need urgent help. I havent been able to work since

Now when moving the Figma window to a second display on a Mac the window does not maximize to full screen anymore when the top bar of the window is double clicked. It also is not moving the menu bar, so when the window is completely on the second monitor the Figma menu bar is showing up on the original Macbook screen. I have also tested this on my work Macbook and Mac studio and saw the same results.