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Hello Figma Support Team,We are contacting you on behalf of LABA Rimini, an Italian higher education institution.We are currently experiencing an issue with our Figma Education account: students are receiving the message “Your Education status has expired. To keep using Pro features, upgrade your team or verify your education status”, and as a result we are no longer able to use the account as expected.The account is registered with the domain labarimini.com.I am a lecturer at LABA Rimini, and this account is used for teaching purposes by both teachers and students.We would like to understand: why the Education status appears to have expired, whether there is an issue with the verification of our institution or domain, and what steps are required to restore full access for our students and faculty. Could you please help us investigate what

I have tried verifying 10+ times, I have contacted SheerID and they say the image of my government ID is not “Clear” I have tried uploading images of it as clear as possible, I have uploaded digital copy of the id straight from government portal and still that is not “clear’’I have run out of verification limit twice, The only prerequisite of being a student is College mail and college ID SheerID cant even verify that. education@figma.com was of no help either. Said that only sheerID can help.

Hello,I am currently a college student at MassArt and have been experiencing ongoing issues with a “verification limit exceeded” message for some time now.I first contacted SheerID regarding this issue and received a generic response stating:“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”After that, I contacted Figma and was informed that I would need to reach out to SheerID in order to have my verification attempts reset. I attempted to contact SheerID multiple additional times and offered to provide any documentation necessary. However, each time I received the same generic response stating that they were unable to process my verification request.At that point, I gave up and managed with the limited features for the

I am in urgent need of support on our Figma account.  We need all users to be on annual accounts, but there is no way to remove the unused monthly accounts. I have tried the contact us help button and also emailing our Figma rep but have been getting no response for over a week now. Can you please help with this issue before out next bill comes out, as it will be drastically high compared to our actual usage.  Outcome - Monthly seats reduced to 0 All Editors covered by annual seats No auto-added monthly seats going forwardThanks!

We’ve built a large design library in our organization account that many internal teams use.Sometimes, we also work with external vendors (like agencies or freelancers) who need to use this library and get updates regularly. Because we’re a large corporation, it’s not practical to add them as paid seats just for a short project – the approval and payment process is too complex.What’s the best way right now to share a library with people outside the organization so they can actually use the components (not just view them)?Is exporting the library as a .fig file really the only option – even though that means they won’t get any future updates?Thanks!

I’m encountering an issue when trying to publish an urgent update to my Figma plugin.Plugin name: 批量修改字体字号 Batch Font Size ModifierPlugin link:https://www.figma.com/community/plugin/1445383264057474829/batch-font-size-modifierWhen I attempt to publish the update, I receive the following error message:“Fix errors before publishing. We detected a change to your account details. Please contact support@figma.com to publish this plugin.”I believe this issue may be related to a recent change in my account details, but I’m unable to find any way to resolve or verify this on my end.

I used a published library for my figma make file.I did some work.I exported the design and pasted into Figma. But the components it supposedly used from the Design System / Library didn’t come across but pastes in just as figma elements.Is this correct?

Hello, I previously registered with you and paid for an organizational license, but I did not receive any confirmation email.

Hello everyone, I have a doubt. In my brand palette file, I’d like to have a “Brand palette” and an “Infographic palette”, which would include much more shades. For the “Brand palette”, I created specific variables, but now I’m wondering if in the same file I can create also variables for the “Infographic palette”.Also, when using the library in other file, I’d like to be able to select the palette I wanna see between these two.Do you think it is possible or do I have to create two different libraries?Thank you!

Is there a way in Figma to adjust all the typography in a group of text elements at once, instead of having to select each element individually?(In the group are just text elements.)When I select the group with multiple text elements in same typo, the typo settings won’t be shown.When I select all text elements auf a group via cmd + shift / mark, same behaviour.Only in case I select elements which are not part of a group via cmd + shift or I select the text elements one by one with shift, I can adjust the typo settings. However, I would like to select a group of text elements and change them directly all together.

Dear Community, I have been exploring the possibilities of Figma Sites and I have encountered a big problem.I have made a Design System as I usually do, and made some page layout that work perfectly in Figma Design. But, when I add the library to Figma Sites and import af button with a “while hovering” and “while pressing” state, the buttons never goes back to the original state after hovering it. It a simple component with the 3 states of the button. Is there a fix for this? 

Hello Figma Support Team,I am writing to request a refund for an unexpected charge of $105 that was applied to my account today.When I initially subscribed to Figma Pro, I was charged $5, and based on the information shown at the time, I understood this to be the full cost for my usage. I was not made aware of any additional charges, upgrades, seat additions, or higher recurring fees that would result in a $105 charge.I did not intentionally upgrade my plan, add extra seats, or authorize any additional billing beyond the $5 payment. At this moment, I also no longer need the Pro plan, and the charge was made today. I have not used any Pro features since the payment was processed.I kindly ask that you review my billing activity, clarify what triggered this charge, and issue a refund for the $105 if possible, as this was not an expected or intended payment.Thank you very much for your understanding and support. I look

Hi Community, Ones i had created the skeleton loader and clicked on preview it dose animate. but when i use Lottie file plugin it only comes as a flat jpeg without any animation. 

I am admin and owner of project (In education plan).However, when I try to update access of someone, it says 'You don't have permission to do that. Contact your administrator.'How do I fix it?

Hi, I have a critical issue: Every file I open redirects to "All Files" after loading with the error: "An error occurred while opening the editor." This is happening across all files and my entire team is Blocked. We need a fix ASAP. 

I am experiencing an issue with the Figma desktop application on Windows 11 Pro.Problem Description:When I launch the app, the main window appears completely gray. Only the home screen icon (house) and the "New design file" button (plus sign) are visible. The main interface with files and projects does not load.What I have tried: Completely reinstalling the Figma desktop app (downloaded the latest version from the official website). The issue persists after reinstallation. Important: The Figma web version in my browser works without any problems. My Environment: Operating System: Windows 11 Pro Location: Russian Federation App Status: Latest version, fresh install Could you please advise on how to resolve this issue? I look forward to your response.Thank you in advance,Yan

Hello, I have two plugins that have been posted on the figma platform for several years. This morning, all users suddenly said that our plugins couldn't be found in the resource community. I hope your team can provide me with a specific explanation of the reasons for taking down these two plugins of mine. And apply to restore these two plugins to the figma platform. The following are the addresses of the two plugins I developed：https://www.figma.com/community/plugin/1000018270921149282/lanhuhttps://www.figma.com/community/plugin/1045276346404842107/lanhu 

Hello,  My figma sites preview is not showing the same design on the mobile frame. My text styles and elements is set up for mobile and desktop, and it’s working on the file, but the minute i press preview, for the mobile its messed up the positions and text alignment. For desktop, it works, but not mobile.  Please help!

Whenever I create an annotation on an image, the image edit bottom floating bar appears and if I write anything on the annotation containing the letter “Q”, Figma takes it as the shortcut for “Select area” and the annotation disappears. Help! I think this is a bug. [Moderator note: The title of this post was updated from “How to prevent annotations from quitting when ‘Q’ is clicked” to “Pressing ‘Q’ closes annotations unexpectedly” on Jan 6, 2026.]

I used figma make to generate poster. It write codes but I cannot see it on preview page. I have tried to refresh page and checked my internet connection. And I cannot see the preview in both web and application, what can I do?

Setup: Foundations library which contains all color variables (and currently 4 modes, 1 deleted mode (The Grape Brand)). The Foundations library is used in a Components library and several design files The Components library is also used in the same design files Issue When i’m in my Components file and select variable mode on page level it shows 5 modes (4 current and 1 old mode) and except for the default mode it shows exclamations marks behind all of them. When i’m in the Components file but select a layer and change the mode on layer level I see the 4 correct modes and no exclamation marks. If I open a design file which uses both the Components and Foundations library I get the 4 correct modes and no exclamation marks on both page and layer level. It’s not that big an issue that I cannot change the mode on page level

I am a full seat user, yet npm registry connection is not available. Could you help me with this? 

別ファイルでデザインスタイルのファイルを作成しました。作成したテキストスタイルを、すでにデザイン作成している他ファイルに一括変換で反映したいです。すでにデザインで当てているテキストにも、変更内容が適切に変換されるようにしたいと思っています。良い方法がないか教えていただきたいです。

Requesting a followup for https://help.figma.com/hc/en-us/requests/1551760The widget rendering issues persist and triage is necessary.

I recently upgraded to Mac OS Tahoe 26.2 and now I cannot open a new tab in the Figma desktop app. The “+” button/tab next to the home tab does not do anything. Also File > New Tab does nothing. The only way I can have multiple tabs open is to find a specific file from my recents folder or within the a project. I have reinstalled Figma. I have reset the cache. I have restarted my computer.