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I am the owner of appreel short drama projects. however i don't see the team manager and the dashboard with the invoices. please advise- who is the owner of Appreel's Team plan. See attached link to the project: https://www.figma.com/design/IgutMWH8eVGAlzSB7OXjAE/AppReel?node-id=27-2642&t=OBaG3C0eF2dyz2yM-1 

Hello Figma Community and Support Team,I am reaching out because I accidentally permanently deleted an extremely important Figma file and I am trying to determine whether there is any possible way to recover it or whether a Figma team member can investigate further. 

I upgraded from Starter to a Collab seat and was charged €43.56.While trying to publish a Figma Site, I selected Continue on a prompt and then saw a projected invoice with a €161 billing adjustment, which appeared to trigger a Full seat upgrade requirement.I immediately canceled because I only wanted to publish my portfolio website.I am trying to confirm whether the €161 billing adjustment will be removed and whether my account is currently on a Collab seat or if any Full seat upgrade was applied.I would also like to confirm what is required to publish a Figma Site and connect a custom domain for a personal portfolio website.I raised a ticket with the AI support a few days ago but received no email confirmation and no reply. From a UX perspective, this experience is terrible in terms of transparency and billing clarity:No clear warning that you're about to incur a much larger charge. No email confirmation of the support ticket. No ticket number visible. I am stuck talking to an AI loop

Has been happening for a while now. Some designs just break the preview into checkerboard chunks and randomise them. Thought it was due to the Glass effect but nope. Some pages work absolutely fine, but most just garbled. App is pretty much unusable now.  

Inclusive Sans should have 10 combinations of weight and style, see: https://fonts.google.com/specimen/Inclusive+Sans But when I try to use it in Figma, only the ‘Regular’ and ‘Italic’ options are shown (screenshot attached).How do I fix this?  

I went onto my Figma and I have lost all my files. Please may you help. I can not remember which one it was under but either emails below. The main project was called Camilla's projects

I hope this message finds you well. I am currently using the most affordable model for neural generation. Additionally, I purchased an extra 1,700 tokens to ensure sufficient coverage for my tasks.However, I have encountered a significant issue during the design generation process. For what I would consider minor edits — specifically, changing the title in the website header and adding two blocks — the system deducted 1,000 tokens. This seems disproportionately high, especially since these changes introduced no substantial new content or complexity.Furthermore, I am experiencing persistent loading issues during the process, which further complicates the workflow.I kindly request that you review this matter and clarify the token consumption logic for such minor adjustments. If this deduction was indeed an error, I would appreciate a correction and possibly a refund of the overcharged tokens.Please let me know if you need any additional details, such as project IDs or timestamps, to assi

I am facing confusion about Figma AI CreditsI use full seat plan on a monthly basis and previously in Admin section there used to be a separate section which showed how much credits has been used but now figma has made some changes in the plan and I am not able to see the status here which is confusing.Should I pay more to get AI credits? Or am I getting those 3000 credits which I used to get, since I am on full seat planned. Will I be charged if I use agentic AI within the Figma canvas? Or is it just for Figma make? Here it says people using AI credits ?Can someone help because when I have used inline agentic AI within the figma canvas there has not been any use of tokens?  

Hello Figma Support Team,I am experiencing an issue while using Figma Make.When I attempt to generate a design, the process fails and returns the following error/reference ID:5ca8fbde-5ac7-4731-8351-4a8cc3e7c812I have tried multiple times, but the issue persists. Could you please investigate the problem and let me know if there is any additional information required from my side?For reference:Product: Figma Make Issue: Generation fails and returns an error Error ID: 5ca8fbde-5ac7-4731-8351-4a8cc3e7c812Thank you for your assistance.

i got the an email from announcements@figma.com with the confirmation : “We wanted to let you know that you are now in the beta for Figma’s new AI agent.” But still agent is not available and no update available also. What am i missing here …? (My connected Figma account is the right one)

I was in a make file earlier today testing out a solution another team member was working on and it looks like we have both been charged for the work that they were doing.It looks like I’ve spent 1k credits today after only being able to find one prompt worth 180 tokens recorded against it.Update:I started the month (27th 1258) with 10.5k tokens to myself but have noticed that it now reads that we are sharing 7.5K tokens within the company.

This is a strange one. See the attached video for an example of what is happening.I have a white label design system with the “brands as modes” approach. In the example video, I have applied 3 different brand’s modes to the 3 different sections. When I copy/paste directly into a frame of a brand with a darker colored navigation bar surface color (which uses inverted variants of the navigational buttons), the label for some reason resets. Both the regular and the inverted variants of the original button component has the same text property applied to the label. As you can also see, if I drag it directly from a frame into the “inverted” brand, the label stays intact.Bug?

Using Montserrat Semi-Bold font in the example but have see it on other fonts too.Set vertical trim is to Cap height to baseline. The bottom of some letters that extend beyond the bottom border of the box are cut off. The tops are not cut off.See screenshot. 

Hello, i leaved a team and afterwards, a lot of my drafts disappeared. I found out that this is probably because they were located in the teams draft. The team is on the free/starter plan, so I cannot see or restore them myself—even now that I have access to the team again.Is there a way (other than upgrade the plan just for that) to restore them or can the support restore them either directly to my drafts or to the teams drafts area? Thanks!

When we talk about creating great digital experiences, topics like usability, accessibility, and visual design often take center stage. However, cybersecurity is another factor that can directly affect user trust.Users share personal information with websites, apps, and digital products every day. If that information is not protected properly, even the best-designed experience can quickly lose credibility. A security incident can impact user confidence, customer retention, and overall brand reputation.While designers may not be responsible for implementing security controls, design decisions can influence how security features are adopted. For example:Making multi-factor authentication easy to understand Designing secure yet user-friendly login flows Helping users recognize phishing attempts Creating clear privacy and consent experiences Reducing friction without compromising securityOne challenge many teams face is balancing security with usability. Strong security measures are import

Hi Figma team,I'm hoping someone here can offer some advice.I need to update the "Bill To" and "Ship To" addresses on an invoice that has already been issued by Figma. This is for our company's accounting and reimbursement purposes.Details: Invoice ID: 6MIEEJTT-0003 Plan: Professional Plan (paid account) The invoice was generated with incorrect address information, and I need it corrected for our records What I've done so far: I contacted Figma Support via email on June 15 I replied to their auto-response with my team name and admin confirmation on the same day I sent a follow-up email yesterday but still haven't heard back I understand these things can take time, but since it's a billing-related request on a paid plan, I was hoping to get some clarity on: Is it even possible to update the address on an already issued invoice? If yes, how long does this process usually take? Is there any alternative solution, such as voiding the current invoice and generating a corrected on

Hello,I have searched for people who have had a similar problem, but with no success. The last updated project dates are showing incorrectly, dating back to months before, even though the files inside were updated days or weeks ago. See attached picture. What could be the problem? They are in the correct order, the dates are showing incorrectly though (with the top being the most recent updated one). Thank you.  

I am making prototype where I have a button component that have an Enabled and Disabled state.On this specific instance in the prototype I want to add interaction on only the Enabled state of the button and nothing should happen when clicking the Disabled button. By default the button is disabled and I use a variable to set the Enabled state under certain conditions. Is there a way of adding specific interaction on just this instance of the button component? I can’t add it in the main button component as I want other instances of the button to behave differently. I guess I can use a two buttons on top of each other and hide the disabled button when I want to enable it but that way of solving the problem seems not how it should be.

Hi everyone,I'm hitting a backend sync issue with the Figma MCP server and I'd appreciate input from Figma staff or anyone who's seen this before.The problemI upgraded my team from Starter to Professional plan and assigned myself a Dev seat about 24 hours ago. Billing went through and the renewal date is correctly showing July 15, 2026 in my admin panel.However, every MCP call still returns this error: You've reached the Figma MCP tool call limit on the Starter plan.Upgrade your plan for more tool calls.This contradicts what my own whoami MCP call returns: {"handle": "Felipe Augusto","email": "felipeaugustodev1@gmail.com","plans": [{"name": "A equipe de Felipe Oliveira","seat": "Dev","tier": "pro","key": "team::1648368301520545449","seat_type": "developer"}]}So whoami correctly identifies me as tier: "pro" with a Dev seat — but the rate limiter is still applying Starter limits (up to 6/month, per the rate limits doc).Expected behavior per docs: 200 calls/day, 15/min on a Professional D

It seems that in a slide, after animating an object group it is being deleted without any input from my side. Undo does not restore the group.

I have these unexpected objects floating in presentation mode in one of my slides. These objects aren’t in the layer associated to the slide, even if I hide all the elements in the layer to try to locate these objects they still appear in presentation mode.  

When I click rename layers, the whole project will freeze for a minute. I didn't have this problem before, but I've been struggling with it for a while now.

I need someone from the Billing Department to get back to me ASAP for us to discuss changes to my account. I was trying to switch my seats from monthly to an annual subscription. When I look at my account I see that I may be getting billed for both monthly and an annual subscription. I cannot find a way to contact Figma Billing directly. Plus I also submitted a ticket, (help.figma.com/hc/requests/1963398). It’s been more that 24 hours. Could someone please respond.Thank you.

hello figggma support,in all my project codelayer doesnt work