Refund and cancelation

2 replies
9 views

I don't know why, like Figma make is complicated. I didn't upgrade for any seat or anything like for professional. But you just charged me for $16. And When I want to see the bill or the information to make sure what happened. It's so difficult to check. Even I want to cancel my credit card. And so such difficult to find. I come back to check again. Maybe something I do wrong, maybe I upgrade thing. But no, I did not upgrade anything.

-I request to refund

-The second is you have to delete my information about the credit card. This is insecurity anymore.

TRAVIT GAuthor

New Member

Also, even I try to check the billing on the setting, It didn't have billing and the admin section on the sidebar to let me check. I feel like they charged me and I can't do anything.

Celine_

Community Support

Hey @TRAVIT G , Celine from the Community Support team at Figma here, thanks for flagging this!

You mentioned an unexpected $16 charge despite not knowingly upgrading, and that you can’t find the Admin or billing options to review it or cancel. Since those options aren’t visible, our support team will need to check which team or subscription the charge relates to and help you with the next steps.

I’ve created a support ticket on your behalf so the team can provide a detailed breakdown of the charge, review your refund and cancellation requests. For reference, your case number is 2194651, sent to your email address: txx9@gxxxl.xxm

Please reply to the support email with the charge date, any invoice or receipt you received, and a screenshot showing the sidebar where the Admin option is missing.

Also, please note that usually, additional paid seats are one possible reason for an unexpected bill, but our team will need to review your case first. Our guide to additional charges provides some context while the team reviews your case.Thank you for your patience!

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