Access approval unexpectedly added a paid Full seat — refund and billing-flow complaint

On 14 October 2026 (KST), our administrator approved an access request, intending to grant access to a teammate. We saw no separate checkout, payment confirmation, or clear warning that approving it would purchase another paid seat. A monthly Full seat was then added.

We consider this approval-to-charge flow misleading and unacceptable. We request reversal of the unintended seat charges, a refund of any amount collected, and cancellation of related pending and future charges. Our existing subscription and files should remain intact.

Support case #2194098 contains the account details. Please escalate it to a human billing specialist and manager. Please investigate what price disclosure and purchase-consent wording were actually displayed, and improve this flow so access approval cannot unexpectedly become a paid purchase.

Can the Figma Support team confirm ownership of this case and provide a written resolution?