Unable to Receive Team Invitation and Account Verification Emails
Hello,
We are currently using the Figma Professional plan and are experiencing an issue with email delivery for a new team member.
We invited the following user to our team with a Full Seat:
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Email address: (redacted by the moderator due to PII)
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Plan: Professional
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Seat type: Full Seat
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Invitation status: Pending
However, the user is experiencing the following issues:
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Team Invitation Email Not Received: Although we have sent the team invitation, the user has not received the invitation email, and the invitation status remains "Pending."
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Account Verification Email Not Received: The user is also unable to receive the email verification message required to complete Figma account registration.
As neither the team invitation email nor the account verification email is being delivered, the user is unable to complete the registration process or join our team.
Could you please investigate whether there is an email delivery issue or any restriction affecting this email address?
We would also appreciate it if you could advise us on an alternative way to verify the account and accept the team invitation.
I have attached a screenshot showing the current invitation status for your reference.
Thank you for your assistance. We look forward to your response.