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rt.coladirienzi
New Member
October 14, 2026
Solved

Accidental subscription

Hello, I accidentally chose annual plan instead of month, bc of the page refreshing. There were no any windows with proceeding or smth. I want to refund my subscription, it’s occured an hour ago.

I’d also like to share some feedback on the checkout page. The toggle between annual and monthly billing sits in the upper right corner, far from the payment button, so it’s easy to miss. I only intended to subscribe monthly, and seeing a charge of over $200 all at once was a real surprise. Placing the billing options directly above the payment button would help others avoid the same mistake.

Thank you for your help.

This topic has been closed for replies.
rt.coladirienzi
New Member
October 14, 2026

Solved

2 replies

rt.coladirienzi
rt.coladirienziAuthorSolution
New Member
October 14, 2026

Solved

Celine_
Figmate
Community Support
October 14, 2026

Hey ​@rt.coladirienzi , Celine from the Community Support team here, thanks for the feedback and for letting us know it’s been solved.
I’ve gone ahead and marked as solved here!