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MOOM MU KIM
MOOM MU KIM
New Member
October 14, 2026
Solved

Refund Request Regarding Plugin Subscription Cancellation

Hello. 
I subscribed to the plugin but haven’t used it for two months. I’d like to request a refund for the charges dated September 13 and October 13. 
I’ve already canceled my subscription. 
I’m requesting a refund for these charges. I haven’t used this plugin for anything other than accessing Figma. 

Plugin Title: html.to.design — by ‹div›RIOTS — Import websites to Figma designs (web, html, css)


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Celyn_L
Celyn_LSolution
Figmate
October 14, 2026

Hi ​@MOOM MU KIM, Celyn from the Figma Community Support team here.

I understand you’re requesting a refund for the September and October charges for the plugin: html.to.design.

For context, our refund policy states that plugin subscriptions are non-refundable and need to be canceled before renewal to prevent further charges.

While we’re unable to review billing-related issues here in the forum, I’ve gone ahead and created a support ticket for you so the team can review these charges and assist you directly. Your ticket number is #2193950.

Please keep an eye on your inbox for their follow-up. Thanks for your patience in the meantime.

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1 reply

Celyn_L
Figmate
Celyn_LSolution
Figmate
October 14, 2026

Hi ​@MOOM MU KIM, Celyn from the Figma Community Support team here.

I understand you’re requesting a refund for the September and October charges for the plugin: html.to.design.

For context, our refund policy states that plugin subscriptions are non-refundable and need to be canceled before renewal to prevent further charges.

While we’re unable to review billing-related issues here in the forum, I’ve gone ahead and created a support ticket for you so the team can review these charges and assist you directly. Your ticket number is #2193950.

Please keep an eye on your inbox for their follow-up. Thanks for your patience in the meantime.

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