구독을 취소하려고 했는데 방법을 찾을 수 없었습니다. 한 달이 지난 지금, 서비스를 이용한 적도 없는데 갑자기 요금이 청구되었습니다. 구독을 취소하고 환불받고 싶습니다. 도와주세요.
I tried to cancel my subscription, but I couldn't find a way. Now, a month later, I've been suddenly charged even though I've never used the service. I want to cancel my subscription and request a refund. Please help.
This content was translated using a translation tool, so the translation may be incorrect:)
Best answer by Tom Reem
Hey
We don't currently offer support in Korean on Figma Forum, so I hope it's okay that I'm replying in English.
Billing details can't be handled on this public space for privacy reasons, so I've opened a case with our Customer Support team on your behalf. They'll follow up directly with next steps — your case number is: 2036319.
To prevent any further charges in the meantime, it's worth confirming the plan is fully cancelled. Here's the step-by-step guide: Upgrade or downgrade your plan → Downgrade or cancel your plan. Once cancelled, your team stays on the paid plan through the end of the current billing period, then downgrades to the free Starter plan. If you don't see a Cancel option, Customer Support can take care of it directly.
Thanks for your patience as we get this sorted out.
Hey
We don't currently offer support in Korean on Figma Forum, so I hope it's okay that I'm replying in English.
Billing details can't be handled on this public space for privacy reasons, so I've opened a case with our Customer Support team on your behalf. They'll follow up directly with next steps — your case number is: 2036319.
To prevent any further charges in the meantime, it's worth confirming the plan is fully cancelled. Here's the step-by-step guide: Upgrade or downgrade your plan → Downgrade or cancel your plan. Once cancelled, your team stays on the paid plan through the end of the current billing period, then downgrades to the free Starter plan. If you don't see a Cancel option, Customer Support can take care of it directly.
Thanks for your patience as we get this sorted out.
안녕하세요.
다른 화면으로 구독을 진행했는데, 본의아니게 지금 오늘 일자로 다른 팀 화면으로 구독 진행이 되어 돈이 너무 많이 빠져나갔습니다 ㅜ구독을 취소하고 환불받고 싶습니다. 도와주세요.
Hi
Billing details can't be handled on Figma Forum for privacy reasons, so I've opened a case with our Customer Support team on your behalf. They'll be in touch at the email tied to your account — your case number is: 2059567.
Appreciate your patience, we’ll get this resolved directly.
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