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SituationMy dev team is working with Claude. I’m told they need a clean design system file with the relevant component definitions and nothing else. My working design system file is full of random experiments, and all my prototypes use that set of components. (I manage my own versioning of said components when there needs to be major overhaul). Anyway, I’m told that the clean file needs to be published for Claude to digest.IssueWhen dev publishes the clean design system file, all my existing prototype instances suddenly point to the new kid on the block!QuestionsIs this expected? Is it preventable?
Hey folks! I’ve constantly run into this problem which makes the Figma MCP completely unusable. Tried re-authenticating, reconnecting, and nothing worked. Clicked “Copy example prompt” on the web and pasted it in Claude Code. But both get_design_context and get_screenshot consistently return "The node ID provided was invalid" for nodes that exist in the file.Re-authenticating the MCP server does not help. Figma Debug UUID: 393eaedf-aeaf-4a9c-a1bd-c0f22d227842
Hi! I have an issue editing text layers which are inside a nested component. It only can me edited if I detach the main component. It’s not possible to edit this also with component panel
I've been working on products that include AI agents and I'm finding it harder to map user flows compared to traditional applications. Since the AI can take different actions based on context, the journey isn't always predictable. How are others handling this in Figma? Are you creating multiple states and flows, or is there a better approach?
Hi Figma Support Team,I am writing to request assistance in tracking down an active Figma subscription. We have noticed a recurring charge of $16.05 per month on our corporate bank statements dating back to January.Unfortunately, we do not know which specific email address or account this subscription is tied to. We suspect it may belong to a current or former employee, but we currently only have the bank transaction details on our end.Could you please let us know the best and most secure way to share these transaction details with you so we can locate the account and manage or cancel the subscription?Thank you, Pallavi, Kcloud9 LLC
I have a file that I am unable to access, I am admin for my team and the user who created also is unable to access the file. I get this error(screenshot redacted by the moderator due to PII)
The new mechanism for removing users from a team requires admins to enter the user’s EXACT username before removal. This creates a lot of unnecessary friction for organizations with hundreds of users in FigmaThe “username” that admins must type is actually the display name that users can freely change in their settings. This name cannot be copied, so admins have to type it manually into the confirmation field. Users can create complicated names such as “Phương nhi 🧚hhl” which makes the removal process unnecessarily difficult for admins. Since users can change their display names at any time, someone could initially use a simple name like “Nhi” and later switch to a more complicated one, making urgent removal harder for admins — especially in organizations managing 200+ files and hundreds of users.I understand that this mechanism is intended to prevent accidental actions by admins, but the current implementation feels excessive and creates usability issues at scale.A simpler and more p
In the MacOS desktop app, it doesn’t respect the “Use scroll wheel zoom” option when the app opens. It will still be checked if I selected it before but not working. If I toggle it off and on it works until the app closes.
Hi everyone,I'm having trouble deleting some token groups/collections from my variables panel and could use some help.As you can see in the attached screenshot, I have duplicate groups like 03. Spacing, 04. Viewport, 05. Border, etc., right under my 00. Core color line. However, the option to delete these groups is completely missing or unclickable.Has anyone encountered this specific bug or lock state? Is there a way to force-delete these groups without breaking the rest of my local variables?
안녕하세요, 현재 Figma 팀에는 저 혼자뿐인데, 한 자리만 사용하고 있음에도 불구하고 두 자리 요금이 청구되었습니다. 환불 가능한 금액이 있다면 환불을 요청드립니다. 확인해 주시겠습니까? 감사합니다.
I’m part of a two person team who will be prototyping a user interface in Figma Design for a project with a tight budget. We have a couple of custom brand fonts we will be using. Do we HAVE to use Organisational plans instead of Professional plans? I’ve read that there are work-arounds where you can define styles in shared libraries, that reference local fonts, and they work as long as both users have the fonts installed. Is this practical?
This still has not been answered.Or, how do I create my own non-sexualized progress bar?
I'm on the free Starter plan and considering upgrading to Professional to insert a video into my Figma Slides for my portfolio. If I miss a payment and get downgraded back to the free plan, will the video I added still be visible and playable to people viewing the shared presentation link?
I’m on the Pro Plan. Last week I used the First Draft functionality. Now it’s gone.I understand that the new Agentic AI feature is in beta and is being rolled out gradually. However, the disappearance of the AI functionality is a roadblock. I have plenty of AI credits left. Is joining the wait list my only option?
I was just researching for a solution, and I saw a year ago a post by Dave_Montrose asking about whether you can share a presentation in Figma Slides without the recipient having access to the original file.He proposed a nice solution of adding&hide-ui=1at the end of the URL.While a great solution it isn’t fullscreen and ESC takes you out of it.My Question is, is there any updates on this matter, did Figma fix this issue?Additionally is there any other diy solution any community members have to propose?
Hi, team, I’m trying to access my Figma account. The log-in email is removed , somehow the verification code is NOT getting through. I have a free user as removed. Maybe i can somehow switch? I dont wanna lose my projects and i need it today! I cannot verify the account and log in to my Figma. Could you help me get access to this account, or can I update my email address from your end? I submitted allready requests. Thanks!
안녕하세요. Figma 환불이 필요해서 글을 남깁니다.5.24에 결제된 Monthly seats - Full seat를 남은 사용기간만큼 환불받고 싶습니다.해당 문제를 해결해주시면 감사하겠습니다.
I am trying to recreate the "swap instances" example from the tutorial. However, the right-hand sidebar doesn't show a section labeled "Parent Component" or "INSTANCE," as seen in the tutorial. This is shown in the tutorial. I don't have it.What am I doing wrong?
I started using Figjam because it is an approved system from the company. I painfully moved my work screenshot each image into the Figjam. And now all the images shows up BLANK. WTH. Is there a solution to fix this? Or is this a lost cause? If it is the latter I am NOT touching figma ever again. Wasted so much of my time and effort.
Still rename layers isn’t workingWhen I’m clicking rename layers, my whole figma app or webpage freezes
i reached out to support asking for the subscription plan to be downgraded prior to the new subscription bill being issued. no response, and still received a bill at the old tier. can you look into it. 3000 credits for now will suffice.
Hello,Before slots were introduced, I created placeholder components in my library and configured them to accept locally created replacements. This applies to modals, for example.Now that slots are available, I would like to switch from this method, but I’m concerned that doing so might cause issues for designers who use the replaceable component.Any tips?
Hello Figma Support!Could you please help me?We accidentally purchased a seat for the wrong team—an annual subscription. We need to fix this and move the seat to the correct team. This happened today, just a couple of hours ago. We don't need to cancel anything; we just need to get it set up correctly—removing the seat from one team and adding it to another.I contacted support via the form and have a ticket number: 1967696. However, I haven't received an email confirmation, and nothing shows up in my list of requests—even though the bot claims otherwise.
I sumbitted a support query over 24 hours ago, not 1 acknolwledgement. Seriously!(help.figma.com/hc/requests/1963091).
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