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I accidentally purchased professional on an annual plan 3 days ago. 230Eur! Today I cancelled it with the intention to switch to a monthly plan, but Figma’s terms of service say all purchases are non-refundable and that my account will only be downgraded at the end of the billing cycle in July 2027. A YEAR FROM NOW! Seriously, does Figma’s Terms of Service legitimately trump my legal Right to Withdrawal within 14 days?? 

Hello,I accidentally selected the wrong account when making this payment. I meant to pay with my new company account, but due to confusion between my accounts, the payment was mistakenly processed on the wrong one.As this transaction occurred less than 2 hours ago and resulted from an honest mistake on my part, I would kindly like to ask if it might be possible to process a full cancellation and refund. I truly appreciate your understanding and would be very grateful for your assistance with this matter. 

我写这个申诉是为了申请退还一笔因团队意外增加席位而产生的费用。在，我们的账户被扣ches了 [填入扣费金额]，原因是系统自动增加了编辑者席位。这是因为团队成员在操作时不小心获得了编辑权限，触发了自动升级，这并非我们的本意。我们目前已经撤销了这些额外的编辑权限，并调整了团队角色，以确保未来不会再发生类似情况。由于这些席位是误操作添加的，且并未实际投入工作使用，恳请贵方能够退还这笔额外的费用。账户及团队信息如下：- Figma 注册邮箱：[redacted by forum moderator to remove PII]- 团队名称：developer- 账单/发票 ID：AK6S21KM- 0004感谢您的理解与支持。  

Hi, I just downgrade from paid to free plan. Eventhough I am the admin of the team.  Also, already created a support ticket for this but havent seen any reply in 4 days. Thanks

in_1TtW4RIvcqWR3dFDoyY1RvCB팀: B A의 팀시작: 6월 15, 2026종료: 7월 15, 2026 추가결제된금액 16.5usd refund plz The plan ends on the 15th, but the additional payment was made on the 16th. Please cancel it

I have Claude Code CLI installed, and whenever I open Figma Desktop my Mac grinds to a halt within about a minute.Turns out Figma keeps running claude plugin list over and over in the background — I watched the process count jump from 13 to 200+ in under 20 seconds. Each one takes real CPU to start, so my system load goes through the roof and it starts swapping like crazy. Only fix is to force-quit Figma.Some things I found that might help track it down:- Not caused by any plugin — checked, none of mine run this command.- The command and strings like claudeCLI are baked into Figma's own app files, so this looks like your built-in check for installed dev tools (Claude Code, Cursor, etc).- There's a flag called hasCheckedInstalledMcpClients already set to true in my settings, but Figma keeps re-running the check anyway.- Tried disabling the related feature flags manually — Figma just reset them back on next launch, so this seems server-controlled on your end.- Did a full clean reinstall

Hello, I have a complete set of high-fidelity APP prototype designs on Figma. Now I need to export them into a Flutter project to run the interfaces, and then integrate business APIs based on this Flutter project. Is this feasible? How can I generate Flutter code and what specific steps do I need to follow?

Hi Support Team,I've attached a screen recording and a screenshot that demonstrate the issue I'm experiencing.The page causing the problem is named "System & Design." As shown in the attachments, all other pages in the design file open normally. However, as soon as I click on the "System & Design" page, that specific design file freezes and becomes unresponsive. Figma itself does not crash—I can still switch to and work on other design files without any issues. The problem only affects this particular page within this specific file.Could you please investigate what might be causing this issue and help me restore access to the page? If you need any additional information or access to the file, I'd be happy to provide it.Thank you for your assistance.

 Hey Figma Community, Following up on my previous threads about RO pretreatment and coalescer landing pages, I’m iterating on a new hero section for the BOLEFIL MAX-A—a high-flow filter for large-scale desalination and data center cooling. The Design Challenge: The product has a massive performance claim: one cartridge replaces 56 standard ones, cutting costs by $1-2M/year. For an engineering audience, these numbers are so high they can almost trigger 'marketing skepticism.' My Current Strategy (Screenshot attached):Hero Statement: I led with the financial impact ($1-2M/year) in a bold, SaaS-style layout to elevate it above a traditional industrial catalog. Visual Scale: I used a clean 3D render on a high-contrast container to make the hardware feel 'premium' rather than 'dirty industrial.' Consultative CTA: Focused on a 'Cost-Reduction Analysis' rather than a hard 'Buy Now.'Where I want to go next (Looking for feedback): I want to move from 'Static Information' to 'Visual Proof.' I’m

Screen Recording I designed ‘Navbar’ component with 2 variables (Default, Expanded), for Navbar body container applied slots. In this body container, I used one componet (Entity Tab) having variables default and expanded. In Navbar (Default) body container varible used ‘Entity Tab’ default and in Navbar (Expanded)  used ‘Entity Tab’ expanded variables. While switching between Navbar component, ‘Entity Tab’ (present within slot) properties not changing.

Hi!I was charged today, July 14 with billing date of June 27 to July 27, for an unwanted Figma subscription that I haven't used in about three weeks. My open ticket number is #2014086. I thought I had canceled this earlier, but I just finalized the cancellation today.Could someone please help me with a refund? Also, how long does it typically take to receive a response and have the refund processed?Thanks!

Hi all,I'm using Code Connect together with the Dev Mode MCP get_design_context tool. When a node has a Code Connect mapping, the tool returns my mapped snippet (e.g. Icon(Icons.home) or Button(text: "...", variant: primary)) instead of the raw generated markup.That works as intended, but I've noticed the returned snippet only reflects the component properties/variants I mapped — it does not include the layout and color values that the designer actually set on that specific instance (position, padding/gap, width, fill color, etc.). For non–Code-Connected nodes, get_design_context returns all of that layout/color detail, but for connected nodes it seems to disappear.My question: Is it possible, from within the Code Connect template API to read the resolved layout properties (size) and color/fill values that are set on the instance, and inject them into the generated snippet? Or I have to add size and color as component property? 

I have a very extensive SaaS B-end web design specification, including basic variables, layout, illustrations, icons, design principles, interaction guidelines, 63 components, regular page frameworks and usage methods. How can I input all of this into Figma Make? Would you like me to help you implement it using Figma Make? Would you like to use the components to create other functional pages? After implementation, how can I ensure that I am using my own Variables and component library?

How can the components, styles and Variables generated by Figma Make be copied into the Design interface?After I copy it into the interface, how can I ensure that the used variables are universal? Do I need to re-apply the corresponding replacements? This has been a problem that has been bothering me for a long time.

I’ve been trying to use Agent for UI design, but the results consistently fall short of my expectations.Here are the main issues I'm running into:Handling Assets: Agent really struggles with vector graphics. It can't handle logo creation, icon design, or illustrations properly. Image Processing: Image assets often end up distorted, and the overall quality of any generated images is just not up to par. Lack of Originality: To guide the design, I feed Agent our brand assets and a design.md file. Despite this, the UIs it generates are incredibly templated and visually mediocre.The output is nowhere near ready to be handed off to developers as a final deliverable—I always find myself having to redesign the entire thing anyway.How are you all solving these limitations? Do you have any workflows, workarounds, or strategies to get high-quality, production-ready designs out of Agent?

Hi there! Hopefully someone can help me - this is driving me mad! I’ve looked at a bunch of help inquiries on the forum with people having similar issues and I can’t seem to figure it out. I didn’t use any masks with this design, all the content appears to be within the bounding frame where the vertical scrolling takes effect. There’s no extra padding that would otherwise interfere that I’m aware of. Nothing seems to be outside the boundary. I have similar screens with the exact same content within the boundary box and those don’t appear to cause any issues whatsoever. The only difference with this screen is that the content within the boundary box does not start at the top, it starts near the middle (which I did on purpose). So when I scroll all the way up to where the content stops past the hero image, there’s a huge white space leftover -- so the top of the hero image doesn’t end up directly underneath the top app bar like it should be (it works correctly on the other similar screen

I opened a support ticket numbered #2010974 on Figma 3 days ago, but I haven’t received a response from anyone yet. Is there any way to get a reply from the support team?

i have invoice with 2 seat since i use only 1 how i can fix it since i wanna pay for only 1 seat[image redacted by moderator to remove personal information] 

I’ve been testing figma motion and while making a component with a motion intro, all prototypes functions were working smoothly, except for the preview… My component and its variables interactions were set like this:Intro (motion-made), after finishing, with dissolving effect, leads to Page 1 Page 1, after user click one button, leads instantly to Page 2 Page 2 is the end of the flowHowever, the motion intro isn’t working on any preview mode. It plays nicely in the motion settings, just not outside of it :/

I am having trouble finding my art 10 Figma gallery.  Does someone know how to find a class project? 

I have an educational Figma account, and I'm experiencing an issue where variables aren't appearing in either my drafts or team projects. Interestingly, on my separate free account, variables are visible in both drafts and team projects without any issues.

Hi, I think I may have lost AI credits due to failed generations, and I’m also seeing conflicting UI messaging.I initially entered prompts through the main AI prompt text input while on the Files page, but both attempts failed with “Something went wrong” errors (example ID: 55a3160f-8fcc-4aca-82ac-0ad25065a110). Nothing was ever successfully generated from those attempts.After that, I backed out and tried again from a blank FigJam board instead (which I believe is the intended workflow for brainstorming/mind maps), but it then said I was out of AI credits and would not let me run the prompt — so I was unable to generate anything there either.What’s confusing is that I’m seeing conflicting credit information: A banner says: “Your Full seat is out of AI credits until they reset on Jun 12” But the AI balance panel shows 316 credits remaining, with 0/150 daily credits left and a Jun 30 reset date. It seems possible the failed requests still counted against my daily credits, or there may

The problem is very simple. And it makes me go completly crazy 😂When I have various elements, I used to select all and auto layout them. but now it modify automatically the size of the element within the auto layout frame. I don’t know how to keep them when I’m creating an auto-layout.  

한 달만 사용할 계획으로 Figma 월간 구독을 신청했습니다. 하지만 갱신일에 맞춰 해지하기전에 오늘 제 카드에서 구독 요금이 결제된 것을 확인했습니다.구독을 계속 이용할 의사가 없었기 때문에, 이번에 결제된 금액을 환불해 주시고 구독도 함께 취소해 주시면 정말 감사하겠습니다.

Apparently I’ve been getting charged $20/ month on top of paying an annual subscription. The only way to (maybe) stop getting charged is to change my permissions to “view” only. So now I can’t use my own Figma account I’ve been overpaying for.  Their billing UI makes NO sense which I assume is to trick/force me into paying more. I REALLY want a refund for what I was overcharged and my time wasted.