Get Solutions

Hello awesome Figma makers, I’ve just upgraded to a pro account with full seat, but do not see the AI option in both iOS app and browser.  In browser, there is an icon which looks like AI, but it seems to be a menu navigator only. I’ve also enabled AI in the admin settings.  thank you 

I’m not able to select into the text layer to make text edits. I’ve read previous discussions from a few years where people have experienced the same thing. It might have to do with the mouse tracking speed change, but I tried adjusting that as well. Would anyone have updated solutions? Thanks!

Yesterday I was bugged 3 times with a captcha task!Every 2-3 hours, today morning - the same. Is Figma out of their minds?WTF?Anyone else has had this idiocy? And it’s an organization account!!!!

Material theme builder version 20, released in May 2024, is not operational. The plugin generates theme colours but does not update them in any project files other than the original kit project. This means that if you had any work using Material 3 kit, you are not able to update the theme since May 2024. It is not possible to do any theme-related M3 work with a custom theme since May 2024. Themes in any project that people had done in Material3 UI Kit cannot be updated anymore since May 2024. There is no other Material theme builder plugin. We are hostages of the situation. There are tens, if not hundreds, of reports on the M3 DK page and on the Theme Builder itself page where it has been ignored since early 2024. It appears that version 20 of the plugin was released untested, and the development team was immediately reassigned or disbanded. Nobody from the Material team reads bug reports; nobody responds. Figma announced the category of UI kits but did nothing else; nobody tests anyt

Is there a direct phone number where someone will actually answer?

👋 Hi community – first post.I was able to quickly make myself a working prototype of an idea with great results immediately. But now I’d like to use components based on what I’ve built in my design files. Possible?

Can someone please tell, was is moved somewhere else or is it completely removed for auto layouts?

Hello Figma community, I’m encountering an issue with setting a fixed background image in my Figma project. Here’s a breakdown of the problem I’m facing: Background Image Overlapping Other Layers: When I try to set the background image as fixed by placing it under the fixed section of the layers panel, it ends up being displayed in front of the rest of the layers. This behavior is unexpected, as I would expect the background image to remain behind all other layers. Opacity Setting Issue: Additionally, the background image is set at 15% opacity. However, due to the aforementioned problem with layer order, the words and images from the scrollable layers are showing through the background image. This is not the desired effect, as I intend for the background image to remain fixed. Also, I tried to use the fix from a Topic from April 2021 from this forum, but it also didn’t work. Steps to Reproduce: Add a background image to the Figma project. Set the background image as fixed by placing

Figma prototypes have become incredibility slow and take eternity to load.Is anyone else facing this issue?

Hello. Has anyone encountered such an error? video in .mov format does not load, the error “Error uploading video:invalid video data” comes out. A .webm video with an alpha channel is rendered with a black background. and in the working window it is transparent.

I am building a tag component and for now it has 2 sizes. I am using an avatar component inside. For the S size tag I need avatr with size 16 (set as a variant property) and for the tag size M I need to set size 20 avatar. Previously I have done the exact same thing but for some reason when changing the size of the avatar inside the size M tag it gets changed inside the size S as well.  Because I’m rebuilding the components (avatar and tag) I have the absolutely the same setup with the old components and there is no such behaviour. The avatar is the same just split in different variants and the tag has color and other variant adjustments.In the same tag I’m using an icon component with simillar size setup (with variants) and changing the size in one of the tags does not translate into other variants. It only happenes with the avatar. I tought it might be because of the aspect ratio since it’s new and I added it to the new avatar but turning it off doesn not change the behaviour.

Hello,we maintain a design system in figma and it would be interesting to know if code connect can support two implementations of one component.The reason is that we have implementations in different versions of angular. There is a main one, but it would be cool to add the secondary option as well.

I’m not sure what I am doing wrong. I created the shapes, and made 5 copies and rotated accordingly, then I made a component set and put in some protype settings according to a loader I saw that worked and mine doesn’t. Any help would be wonderful.

I’m experimenting with moving some designs across to Figma buzz to take advantage of the bulk export settings. At the moment I’m just having a couple of issues and wondered if anybody had found a work around. Whilst any price text field containing $000 populates correctly, I’ve noticed any other local such as £ or € seems to drop the currency marker completely and just populate with the numbers.  Any adjustable percentage across the locals populates as the decimal number and not as the percentage written in the spreadsheet. E.g “20%” will populate as 0.2. I was also wondering if there is anyway you can control which component variations appear via the spreadsheet? such as linking a boolean to a field and writing “yes” and “no” etc?  Cheers in advance.  

In figma make, I have a design. I have it so it has a rendered version number on the the page (see screenshot).Is there a prompt I can use that asks figma make to always update the version to be the same as it's own internal version reference number? (eg)  

Two problems exist.First, when creating two drag events in Prototype, it appears on the screen that both have been successfully created, but when retrieving information through the REST API, you can confirm that only one is obtained.Second is the Actions of Node type. This is represented with a DestinationId of null. Then how can we know where it navigates to? We can find out through another property called transitionNodeID, not interactions. However, since it's a string type, if there are multiple Actions of Node type in an interaction, this cannot be properly represented and only expresses the destination of the first Action.

I’ve accepted the team invitation a few months ago but something was wrong as i have to request access to every file i wanna see.I asked my boss who said i should have full access and showed me the admin panel where i was listed as having a seat on the team.I have double checked the email, its my company email so i should have access for sure. When i look at my home dashboard theres nothing that tells me I’m part of my team, it says my account is free version. Even though i accepted the seat months ago. Any help? Note:I’ve verified my email Added 2 factor auth Tried on both web and desktop app Can still get access if someone shares a file/project with me directly

As per the description. After logging into your account and clicking on the question mark on the bottom right (both desktop and web app), the menu pops up with options. Click on “Contact Support” closes the menu, but takes no further action.Running version 125.5.6 on Mac OS Sequoia 15.5.Using Brave Brave 1.79.118 (Official Build) (arm64) / Chromium: 137.0.7151.61Trying to report a more significant security issue I’ve come across, but alas can’t even contact support directly about it.

I subscribed to the Professional Collab seat. My email, my name, my Figma account, my team, my project, yet everytime I want to create a design file it has “request” beside it and I can’t edit design files. It says “I can only view and comment on this file - ask to edit”. Why do I need to ask permission to myself?! And eveytime I send a request to myself the notification says “requested.seat.full seat.my team - adds 1 seat at $16/month”!How can I fix this?

Team is facing this CORS issue while calling ChatID API through Figma Plugin in the Frontend.Below is the error facing:Access to fetch at 'https://******ChatId' from origin 'null' has been blocked by CORS policy: Request header field x-security-key is not allowed by Access-Control-Allow-Headers in preflight response.VM374:6

We’re experiencing an issue with the #get_image tool in MCP. While it appears to retrieve the image successfully, the image does not render correctly in the actual implementation. This issue did not occur in the early stages of using MCP. Has there been any known issue or update related to this?  

Hi everyone,I’m currently designing in Sketch on my desktop, and I upload those files to Figma for collaboration. What I’d like to do is upload a new version of a Sketch file over an existing Figma file — essentially replacing the old file without creating a new one each time.Does Figma allow direct overwriting of files from Sketch, or is there a workaround or recommended approach for keeping the file updated in the same Figma location without duplicating or manually transferring everything each time.Thanks!

While working on a file, when I collapse all layers (OPT+L), it seems like Figma starts syncing the file, which makes it extremely slow for a few moments. I didn’t have this problem in the past.

Hello,we have a huge issue with slots in our design system. From one day to the other, without any reason our slots in components are treated like they have been overridden (e.g. border color, bg color, ...). Those styles are then inherited to swapped components. You can be 100% sure that we didn’t customise the slots and all components have been tested extensively before, so why do they now have overrides? Where do the come from? What has changed in Figma?The only solution is to go through all components in the system and reset the slots. Honestly Figma should save time not add additional work on our shoulders … Hope you can help us to find out what is causing this issue in Figma and how we can prevent such things in the future. Attached you find a file showing the problem.ThxHarald

I understand the limitations of support for Starter accounts, but I'm reaching out again because this is not a minor issue — a critical file I worked on for months has disappeared without explanation! It's not in Trash, wasn’t deleted, and no team was removed. The file simply vanished, and I’m left without a trace except for a screenshot of the design. This is deeply frustrating!I had been seriously considering upgrading to a paid plan, but this lack of support in a time of real need has made me lose trust in your platform. I’ll now be exploring other providers who offer more reliable service and accountability.Please escalate this message internally. Losing user data without any accountability is not acceptable.